Internship Chat Room Monitor Jobs in Addison, IL

Join a Chicago based fintech organization with extensive industry experience. They've been initial hires at 2 very successful software companies in the same space and have now built their own company as a version 3.0 of their system having learned from their success and areas of improvements.

You will have a crucial role acting in a hands-on leadership capacity work broadly across Cloud Operations, DevOps, Network Infrastructure, and internal infrastructure. You'll be reporting directly to the CTO with great opportunity for autonomy and leadership. Apply now!

Technologies and Practices

You will be working with the following technologies and practices. You should be well-versed in many of these areas and eager to become proficient in the rest. You may even have some better suggestions for the supporting tech.

• Linux/Windows 7/Windows 10+/MacOS
• Networking, Fortigate firewalls, IPSec VPN
• The AWS and VMWare ecosystems
• LinOTP MFA
• Monitoring systems: e.g., Wazuh, Prometheus/Grafana/AlertManager
• Asterisk/Twilio phone systems
• HP managed switches/APs/RADIUS
• Git/GitHub
• Terraform/Ansible

Leadership Experience

You're a leader and have experience leading from the front we have that opportunity for you; you're skilled with both people and technology. You're ready to lead a team when needed. You value quick problem-solving, think in an organized manner, and keep your commitments. You proactively identify gaps and plan the work needed to address them. You delegate effectively and teach others well.

Primary Responsibilities

• Establish, evolve, and maintain office and production network architecture/IT infrastructure
• Manage and troubleshoot production IT infrastructure to support operations
• Meet rapidly growing capacity needs with sufficient lead time
• Report regularly on key performance and capacity metrics
• Perform and oversee daily system and database server updates
• Ensure systems and logs are backed up
• Diagnose and fix technical issues related to software and hardware
• Write clear and concise documentation
• Pursue the best solutions while considering time investment and cost
• Track and report all tasks
• Support the transformation of established infrastructure using automation
• Establish new system environments and upgrade/patch existing ones using automation
• Build necessary automation, tools, and alerts on an ad-hoc basis (using Bash, Ruby, Python, Go, etc.)
• Monitor system and application performance to detect errors
• Identify and suggest possible improvements to procedures
• Respond to requests as needed: in person, via phone, chat, text, and email

Who Are We?

We are an online consumer lender specializing in flexible installment lending and open-ended lines of credit. We are on the verge of significant growth in the scale of our operations and need your help to grow.

Benefits/Perks

• Competitive pay and benefits package, including medical, dental, vision, and 401k
• Flexible hours, including ample work-from-home opportunities (We're currently in the office Tuesdays and Thursdays)
• Casual work environment where jeans are encouraged
• A wide variety of projects to work on
• Work with intelligent, cool, and dedicated professionals, including Chicago's best young FinTech talents
• A fun, highly collaborative environment: you teach us, we'll teach you
• Rapid advancement in your skillset and experience
• Gourmet coffee/espresso
• Easy proximity to transit
• Sheltered bike rack/Bike room
• Gym in the building
• Mother's Room in the office suite
• ADA compliant facilities

Qualifications

• 5+ years of experience in building, maintaining, and supporting large office and production systems
• Experience in maintaining and supporting highly-available distributed systems
• Strong knowledge of Linux (Ubuntu/Debian/RHEL a plus), MacOS, Windows, iOS, and Android administration
• Strong experience with:
  • Linux CLI environment
  • Common scripting languages (e.g., Bash, Python, Ruby, etc.)
  • TCP/IP networking/routing, SSH/SFTP, SMTP, IMAP, HTTP, DNS, BGP
  • Network security (e.g., firewalls (Fortigate), NATs, VLANs, IPSec VPNs, TLS/encryption, etc.)
  • User access control (ActiveDirectory/LDAP)
  • The AWS ecosystem and VMWare virtualization
  • Backup and restore systems
• Experience with:
  • Clustering, High Availability, DR, SAN
  • Version control systems (Git/GitHub)
  • SQL, PostgreSQL
  • Writing clear and concise process documentation
  • Central logging and monitoring solutions: e.g., Wazuh, Prometheus/Grafana/AlertManager, etc.
  • HAProxy, nginx, load balancing
  • HP switches/APs/RADIUS
  • Asterisk/Twilio phone systems
  • LinOTP MFA
• Familiarity with:
  • Container orchestration (e.g., Docker/Kubernetes)
• Must be flexible and willing to learn new tools and methods quickly
• Must be comfortable working in a fast-paced environment; remain focused and result-driven under stress
• Must be organized, able to manage, plan, and break down projects effectively, and estimate the difficulty and magnitude of constituent tasks
• Must have excellent analytical and troubleshooting skills - able to identify and solve complex problems independently
• Must be a strong team player with good communication and people skills
• Must be able to drive projects to completion independently
• Must protect confidential information
• Must reside in the Chicago, IL area, or be willing to relocate
• Must be authorized to work in the United States

This role is structured in salary from $1450,000-165,000/year

I hope this helps! Let me know if there's anything specific you'd like to tweak.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.