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What are the key skills and qualifications needed to thrive as a remote call center intern?

To thrive as a Remote Call Center Intern, you generally need strong verbal communication skills, active listening abilities, and basic computer literacy, often supported by a high school diploma or current enrollment in a degree program. Familiarity with customer relationship management (CRM) software, call routing systems, and digital communication tools is typically required. Outstanding interpersonal skills, patience, and problem-solving abilities make candidates stand out in this position. These competencies ensure effective customer support, smooth remote operations, and a positive experience for both clients and the organization.

What is a remote call center internship?

A remote call center internship is a temporary, entry-level position where interns work from home or another off-site location, assisting with customer service tasks such as answering calls, responding to inquiries, and resolving customer issues. Interns typically receive training on company procedures, communication skills, and the use of call center software. This role allows interns to gain valuable experience in customer service, problem-solving, and remote work environments, which can be beneficial for future career opportunities.

What can I expect in terms of training and support during a remote call center internship?

During a remote call center internship, you can expect to receive structured training that covers customer service protocols, software tools, and communication best practices. Most companies provide onboarding sessions, access to knowledge bases, and mentorship from experienced team members. You’ll likely participate in regular check-ins with supervisors, team meetings, and ongoing feedback sessions to help you build confidence and improve your skills. The remote environment often emphasizes clear communication and self-motivation, but you’ll have support channels like chat groups or virtual office hours to ask questions and share challenges.
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Infographic showing various Internship Call Center Remote job openings in Delaware as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Aetna/CVS Health Virtual Underwriting Externship Program

CVS Health

Seaford, DE • On-site, Remote

Full-time

Posted 12 days ago

CVS Health rating

5.8

Company rating: 5.8 out of 10

Based on 4,329 frontline employees who took The Breakroom Quiz

88th of 111 rated pharmacies

Job description

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Values in Action support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient, and affordable.

Position Summary:

Are you a current college student eager to explore the dynamic world of insurance and underwriting? Join us for a transformative 3-week virtual externship program designed to introduce you to the fundamentals of underwriting and risk analysis and offer professional development sessions to build your professional skill set. This program is ideal for individuals looking to learn more about the underwriting field and jump start their career with an industry leader.

The Underwriting Externship Program looks to provide externs with immersive, hands-on underwriting experience that helps them understand the role of a full-time underwriter and Aetna’s underwriting organization. This program serves as one of the primary pipelines for the Underwriting Internship Program and the full-time Underwriting Leadership Development Program.

You will also have the opportunity to apply and interview for a position in our 2028 Summer Corporate Underwriting Internship Program (UIP). This program is intended to take place at our Hartford, CT office location following a hybrid work model.

Position: Underwriting Extern

Duration: Three Week Program; Tuesday, Wednesday, Thursday from 3:00pm-4:30pm ET

Program Dates:

  • Week 1: September 29th, 30th and October 1st
  • Week 2: October 6th, 7th, 8th
  • Week 3: October 13th, 14th, 15th

Location: Remote/Virtual (Using your own personal laptop/computer)

Program Overview:

  • Unpaid Educational Experience: Participants who complete the program will receive priority during the following internship recruiting season.
  • Introduction to Underwriting: Learn the basics of underwriting, risk analysis, and pricing strategies.
  • Virtual Training Sessions: Engage in interactive virtual sessions led by industry experts to deepen your understanding of underwriting concepts and practices.
  • Case Studies: Apply your knowledge to real-world scenarios and collaborate with peers to analyze risks, make underwriting decisions, and present recommendations.
  • Professional Development: Gain insights into career paths within the insurance industry, receive mentorship from seasoned professionals, and build foundational skills in communication, problem solving, and decision-making.
  • Networking Opportunities: Connect with company leaders, underwriters, and other industry professionals to expand your network and gain valuable insights into the industry.

Required Qualifications:

  • Currently enrolled in an undergraduate program; Sophomore students preferred (12/2028 – 5/2029 Graduation date).
  • Access to a computer with reliable internet connection for virtual sessions.
  • Available for ALL Externship Dates (listed above)

Preferred Qualifications:

  • Majors in: Risk Management/Insurance, Math, Statistics, Business Analytics, Economics (and related majors)
  • Strong analytical skills and attention to detail.
  • Excellent communication and interpersonal skills.
  • Curiosity about the insurance industry and eagerness to learn about underwriting and risk analysis.

Program Highlights:

  • Gain a comprehensive understanding of underwriting and risk analysis from industry leaders.
  • Develop foundational skills essential for a successful career in the insurance industry.
  • Build a professional network and establish connections with insurance professionals.
  • Receive a certificate of completion at the end of the externship.
  • Receive priority in the following underwriting internship recruiting process.

Recruiting Process:

To be considered, please submit a resume with your application. We will be reviewing applications on a rolling basis with the opportunity tentatively closing on Sunday, September 6th, at 11:59 p.m. (ET) or if externship spots are filled sooner. The recruiting process consists of an On-Demand Virtual Interview. We will inform you of an interview decision two weeks after your interview submission.

Embark on a journey of exploration and discovery in the world of underwriting with one of the top insurance companies. Apply now and take the first step towards a rewarding career in insurance!

This role is part of an unpaid program and is not eligible for pay or benefits.

This job does not have an application deadline, as CVS Health accepts applications on an ongoing basis.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

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