Level 1 Technical Support
$38.50K - $48.20K/yr
Manage, Automate, Remote • Previous experience with Bitdefender • Previous experience with ... Interns also accepted • A+ and Net+ Certification or equivalent required.
$38.50K - $48.20K/yr
Manage, Automate, Remote • Previous experience with Bitdefender • Previous experience with ... Interns also accepted • A+ and Net+ Certification or equivalent required.
$38.50K - $48.20K/yr
Manage, Automate, Remote • Previous experience with Bitdefender • Previous experience with ... Interns also accepted • A+ and Net+ Certification or equivalent required.
$6.73 - $8.26
2% of jobs
$8.26 - $9.79
3% of jobs
$9.79 - $11.32
2% of jobs
$11.32 - $12.85
3% of jobs
$12.85 - $14.38
8% of jobs
$14.67 is the 25th percentile. Wages below this are outliers.
$14.38 - $15.91
32% of jobs
$15.91 - $17.44
15% of jobs
$18.73 is the 75th percentile. Wages above this are outliers.
$17.44 - $18.97
12% of jobs
$18.97 - $20.50
15% of jobs
$20.50 - $22.03
7% of jobs
$22.03 - $23.56
1% of jobs
$6
$16
$23
| Aspect | Internship Bitdefender | Software Engineer Intern |
|---|---|---|
| Required Credentials | Enrolled in Computer Science or related field, basic programming skills | Enrolled in Computer Science or related field, coding proficiency |
| Work Environment | Cybersecurity company, collaborative, tech-focused | Tech company or software development team, dynamic, project-based |
| Employer & Industry | Bitdefender, cybersecurity industry | Various tech companies, software development industry |
| Search & Comparison Intent | Yes, often compared for cybersecurity internships | Yes, common comparison for software development internships |
Internship Bitdefender focuses on cybersecurity, requiring basic programming skills and a background in related fields, within a cybersecurity environment. Software Engineer Interns typically work in software development teams across various tech companies. Both roles target students seeking industry experience but differ in industry focus and specific skills.

Interview : Video
Visa : USC, GC
This is onsite from day-1 ( Need local candidates )
Description :
Job Description
• Install and configure hardware and software
• Respond to tickets in accordance with SLA guidelines
• Work with our Service Desk, Documentation, Remote Monitoring/Management and all other system
software to accept and resolve L1 and L2 service requests, incidents and problems. Documenting and
tracking all steps taken to the resolution.
• Responsible for escalations on all desktop, network, and server infrastructure service tickets to ensure
service levels are maintained.
• Create and document service management procedures and standards to ensure engineering best practices
are maintained.
• Work with clients directly over the phone and using remote software or travel on-site
• Respond in timely manner to requests and issues
• Repair and replace equipment as needed
• Provide onsite and remote support to end users
• Assist in AV setups as needed for meetings
• Set up new workstations for users (deploying equipment, create Active Directory Accounts, O365
• Heavy use of Windows and Mac OS devices
• Ability to work in Active Directory
• Research and test new technology
Daily activities
• Accept and resolve tickets, service requests/incidents/problems, using our Service Desk software
• Accept client facing phone calls and contact clients via phone and/or email to assist in resolving incidents
and problems
• Use remote management software to log into client PC's and resolve service requests/incidents/problems
• Answer the phone with a cheerful and enthusiastic tone
• Perform initial fault finding and basic troubleshooting of both incidents and problems
• Deal with ticket escalations internally and externally with support tickets from third party vendors
• Assist with deployments in the field - NYC/NJ AreaDesired Attributes and Experience
• Customer service skills
• Excellent verbal and written communication skills
• Reliable
• Solid understanding of computers, networks and software
• Solid understanding of TCP/IP, DHCP, DNS, Domain Controllers etc
• Experience using MS Office applications: Word, Excel, Outlook
• High attention to detail
• Previous experience with ConnectWise: Manage, Automate, Remote
• Previous experience with Bitdefender
• Previous experience with LionGuard
• Ability and willingness to travel to client sites as needed
• Ability to drive to drive and travel as needed
• Ability and willingness to work overtime when needed
• Ability and willingness to quickly learn new technology and software
• Ability to lift 50 lbs.
Qualifications
• Bachelor's Degree in Computer Science, or Associate Degree plus 1 year of tech support experience.
Interns also accepted
• A+ and Net+ Certification or equivalent required.
Sourced by ZipRecruiter
We specialize in solid end-to-end delivery of tailor-made technology solutions designed by the Top 1% Software Engineering teams. Our innate digital leadership identity powers transformation across every industry. We are always ready to drive meaningful change with a strategic vision for the future. We rigorously test for logical/mathematical reasoning skills, technical ability and soft skills in our interview process. Only those engineers who score highly across each of these areas are presented to our clients.
It services
11 - 50 Employees
Tampa, FL, US
2019