$22 - $25/hr
Experience with AWS or Azure cloud-hosted applications * Experience or strong interest in AI ... Some prior experience with the education sector through internships What will help you stand out:
$22 - $25/hr
Experience with AWS or Azure cloud-hosted applications * Experience or strong interest in AI ... Some prior experience with the education sector through internships What will help you stand out:
Lead Cybersecurity - Insider Risk Engineer
$102K - $134K/yr
The Insider Risk AI Engineer supports the design, development, and deployment of AI-enabled ... Experience with cloud services (any of AWS/Azure/GCP) and containerization (Docker). * Basic ...
Lead Cybersecurity - Insider Risk Engineer
$102K - $134K/yr
The Insider Risk AI Engineer supports the design, development, and deployment of AI-enabled ... Experience with cloud services (any of AWS/Azure/GCP) and containerization (Docker). * Basic ...
Internship Azure Support information
What is an Azure Support intern?
An Internship Azure Support role involves assisting customers and internal teams with troubleshooting, configuring, and optimizing Microsoft Azure cloud services. Interns in this position gain hands-on experience with cloud computing technologies, help resolve technical issues, and support users in utilizing Azure effectively. The role is designed to build foundational skills in cloud support, customer service, and technical problem-solving, often under the guidance of experienced support engineers. It's an excellent opportunity for students or recent graduates to learn about cloud platforms and start a career in tech support.
What kinds of projects or tasks can an Azure Support intern expect to work on during their internship?
As an Azure Support intern, you will typically assist with troubleshooting cloud service issues, responding to customer queries, and documenting technical solutions. You may also collaborate with senior engineers on live support cases, help update internal knowledge bases, and participate in team meetings to discuss best practices. This hands-on experience provides valuable exposure to cloud technologies and customer service, making it a great stepping stone for a future career in cloud support or administration.
What are the key skills and qualifications needed to thrive as an Azure Support intern, and why are they important?
To excel as an Azure Support Intern, you generally need foundational knowledge in cloud computing principles, basic IT troubleshooting, and familiarity with Microsoft Azure, often supported by a relevant degree or coursework. Experience with Azure Portal, PowerShell, and certifications like Microsoft Certified: Azure Fundamentals are highly beneficial. Strong problem-solving abilities, communication skills, and adaptability help interns effectively address customer issues and collaborate with team members. These skills are essential for delivering reliable support, learning quickly in a dynamic environment, and building a foundation for a successful IT career.
What is the difference between Internship Azure Support vs Azure Support Engineer?
| Aspect | Internship Azure Support | Azure Support Engineer |
|---|---|---|
| Required Credentials | Basic knowledge of Azure, ongoing education | Azure certifications, technical degree |
| Work Environment | Internship setting, learning-focused | Full-time, professional support team |
| Employer & Industry Usage | Entry-level, training programs | Customer support, cloud services |
| Common Search & Comparison Intent | Entry-level roles, learning Azure support | Technical support, troubleshooting Azure issues |
Internship Azure Support positions are entry-level roles designed for individuals gaining experience in Azure support, often part of training programs. Azure Support Engineers are experienced professionals responsible for resolving complex cloud support issues, requiring certifications and technical expertise. The internship provides foundational knowledge, while the engineer role involves advanced troubleshooting and customer interaction.
Harris Computer rating
8.5
Based on 10 frontline employees who took The Breakroom Quiz
78th of 245 rated software companies
Job description
eScholar Customer Support is looking for an exceptional talent to become our Customer Support/ Customer Success Intern. In this role, our intern will participate in rotations with focus areas: Customer Support, Product Management, and Customer Success .
What your impact will be:
- Work closely with the Customer Support, Product Management, and Customer Success teams to develop a sound understanding of eScholar products, customers, and internal operating processes.
- Provide technical support to eScholar customers and help manage incoming support issues through eScholar's incident management system.
- Identify opportunities to enhance incident intake, issue tracking, reporting, knowledge capture, and workflow efficiency within the incident management system.
- Participate in testing and continuous improvement efforts related to support processes, service workflows, and internal tools.
- Experiment with AI-enabled tools and automation to improve reporting, knowledge management, issue triage, and team productivity.
- Support Customer Success and account management activities such as preparing customer materials, tracking follow-up items, monitoring customer engagement, and helping coordinate internal and customer-facing actions.
- Participate in customer success planning activities, including account reviews, adoption discussions, issue follow-up, and cross-functional coordination to support customer outcomes.
- Participate in functional and technical design sessions.
- Gather end-user requirements for data pipelines, reporting, and operational improvements.
- Use various applications to analyze source system data and identify data quality issues and anomalies that must be corrected and/or handled in ETL routines.
What we are looking for:
- Proficient in SQL
- Experience with AWS Quicksight, Microsoft Power BI, Tableau, and others.
- Experience with Python and other programming languages
- Experience with AWS or Azure cloud-hosted applications
- Experience or strong interest in AI-enabled productivity tools, support operations, process improvement, and customer success/account management functions.
- Experience with version control and functional testing
- Experience with SQL Server, Postgres and Oracle
- Experience creating technical documentation
- Some prior experience with the education sector through internships
What will help you stand out:
- Curiosity about AI tools and automation, and an interest in applying them to improve workflows, reporting, and customer experience
- Interest in support operations, incident management, and continuous process improvement
- Strong analytical and problem-solving skills, with the ability to turn data and feedback into actionable insights
- Interest in customer success and account support, including customer follow-up, engagement tracking, and cross-functional coordination
- Attention to detail and strong verbal and written communication skills
- Ability to work collaboratively and independently
- Pursuing a BA/BS degree in Computer Science or a related field
Pay rate: $22.00 - $25.00 USD per hour
What Harris Computer employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Harris Computer Systems
Sourced by ZipRecruiter
Harris Computer Systems, based in Ottawa, ON, CA, is an established player in the field of public sector software technology. Since its inception in 1976, the company has been striving to make clients' operations more efficient through reliable, practical, and flexible software solutions. Its extensive portfolio primarily serves utility, healthcare, public sector, and educational institutions, contributing to the betterment of public services through technology. Harris strongly believes in the value of forward-thinking technology and the power it has to drive progress for the public sector. This methodology is entirely in line with their mission to ensure customer success by providing reliable, practical, and robust software solutions.
Industry
Accounting services
Company size
1,001 - 5,000 Employees
Headquarters location
Ottawa, ON, CA