Salary: $17.22 Hourly
Location : Gilbert, 50 E. Civic Center Dr., AZ
Job Type: Seasonal/Temporary
Job Number: 26-0238
Department: INFORMATION TECHNOLOGY
Division: IT SUPPORT DESKTOP
Opening Date: 06/25/2026
Closing Date: 7/12/2026 11:59 PM Arizona
We Are Seeking
Team Gilbert has an exciting opportunity for two (2)
Information Technology (IT) Support Specialist Interns who are innovative and driven to partner with business partners about front-line support and resolution of hardware and software-related issues. This position is responsible for service, installation, and maintenance of various computers, laptops, peripherals, and other related equipment throughout the Town by means of troubleshooting, prevention, and repair.
At Team Gilbert, we hire outcome-oriented problem-solvers who love what they do! Here are some desired qualifications:
- Excellent customer service and communication skills to delight the customer
- Ability to work collaboratively in a team environment that is customer-facing
- Strong problem-solving skills and a solutions-oriented attitude a must
- Associate's degree in technology or a closely related field
- 1+ year of recent service desk experience with a variety of operating systems, software, hardware, applications and problem-solving for 1200+ users, computer repair experience, troubleshooting and staging of PC hardware and related equipment experience, and customer service
- A+ Certification is desired but not required
- Network+ Certification is desired but not required
- Familiar with Microsoft Windows and Microsoft Office products (M365) and other relevant technologies
- Familiar with Apple OS/IOS (MacBook Pro, iPhone, iPad)
- Skill in Active Directory network environments
- Knowledge of InTune
- Knowledge of MDM (Jamf, Maas360)
- Skilled in research methods and techniques for solving complex repair problems
- Adept at installing, imaging, diagnosing, and/or resolving problems with personal computer hardware, related peripheral devices, software, and/or network services, and installing local and network-connected printers
- Ability to troubleshoot and provide client support of network security, software, operating system, and/or system performance issues
Please note that the intern selected for this position must be enrolled in an accredited college institution as an undergraduate student.
This position is an At-Will position and is FLSA Non-Exempt. This is a part-time position, working up to 20 hours per week, with a work schedule during the hours of Monday - Thursday, 7 am - 6 pm.
This is a semester-long internship for Fall 2026, with the potential to extend through the Spring 2027 semester, depending on interest and availability. The anticipated start date for this internship is August 17th, 2026.
About You
The ideal candidate for this position will be passionate about desktop solutions and service. We're looking for
outcome-oriented individuals who search for the right solution for any computer-related issue that may arise, ensuring an
outstanding customer experience for our employees.
The IT Support Specialist Intern position requires someone who is adept at finding common-sensecommon-sense, well-reasoned approaches to difficult problems. The ideal candidate is someone who can explain these problems and their resolutions in plain terms to those customers who may not understand technical language. Strong written and verbal communications are required as well as emotional intelligence and interpersonal savvy. The Desktop Support position should quickly establish themselves as valued consultants and business partners to our customers.
Why Team Gilbert?
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We Are Here to Help!
Gilbert is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If any reasonable accommodation is needed while participating in the application and interviewing process, please contact our People Team (Human Resources) at 480-503-6823. Requests should be made as early as possible to allow time to arrange the accommodation.
Gilbert provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Gilbert offers a comprehensive benefits package for qualifying positions that includes medical and dental insurance, life insurance, disability, pension, tuition reimbursement, parental leave, babies at work, and more! to see a list of our benefit offerings at-a-glance, or visit our website to see our
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In the questions that follow, you will be asked for information about your work history, to include things such as dates of employment, names of employers and specific details of the work you did. In answer to questions asking you to describe your work experience, if you do not have that type of experience, enter "N/A". Answers provided in this supplemental questionnaire must be substantiated and verifiable in the employment history section of your application. Be aware that submitting a resume in lieu of completing the employment history section of the application and failing to provide all of the information requested in these supplemental questions will disqualify you from further consideration, so please be thorough in answering the questions. Please indicate whether or not you accept these terms by checking the appropriate response below.
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Are you currently enrolled in an Undergraduate program at a college/university for a discipline related to the internship?
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Please specify your major/program of study and your expected graduation date.
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The following question is strictly confidential and will not be made part of your application for employment. Preference Status per Arizona Revised Statute 38-492 (select all that apply):
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- Disabled Veteran
- Veteran's Spouse/Surviving Spouse
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