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Internship Amazon Customer Service Jobs in Rutherford, NJ

Amazon Connect is a publicly available service based on ten years of development building the tools Amazon itself uses to provide its award-winning customer service. With Amazon Connect, businesses ...

Amazon Connect is a publicly available service based on ten years of development building the tools Amazon itself uses to provide its award-winning customer service. With Amazon Connect, businesses ...

Amazon Connect is a publicly available service based on ten years of development building the tools Amazon itself uses to provide its award-winning customer service. With Amazon Connect, businesses ...

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Infographic showing various Internship Amazon Customer Service job openings in Rutherford, NJ as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution.

Applied Scientist, Amazon Connect

Amazon

New York, NY • On-site

Full-time

Re-posted 2 days ago


Key responsibilities

  • Work on multiple AI/ML projects related to contact center operations, management, and optimization.

  • Apply state-of-the-art science and engineering practices to solve hard problems for customers.

  • Contribute to building AI/ML features that disrupt the industry and transform customer interactions.


Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 7,157 frontline employees who took The Breakroom Quiz

5th of 39 rated national retailers


Job description

Interested in Machine Learning (ML) and Artificial Intelligence (AI). Do you want to join the team that is building AI/ML features that will disrupt the industry. Do you enjoy dealing with ambiguity and working on hard problems in a fast-paced environment?
Our team is leading the AI features of Amazon Connect.

We are a team of scientists and AI/ML engineers working on multiple AI/ML projects, using state-of-the-art science and engineering practices to solve hard problems for our customers in the space of contact center operations, management and optimization.
Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. Amazon Connect is a publicly available service based on ten years of development building the tools Amazon itself uses to provide its award-winning customer service. With Amazon Connect, businesses can create their own cloud-based contact centers and begin taking calls in minutes

With this technology, we are transforming an industry and the way customers interact with businesses and how agents service them.
We are looking for an Applied Scientist (Machine Learning) with a strong academic background and industry experience in the areas of stochastic modeling, queueing theory, anomaly detection and optimization.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform

We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams

Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture

When we feel supported in the workplace and at home, there's nothing we can't achieve.


What Amazon employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom


Amazon logo

About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate, computer and electronic product manufacturing and software development

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US