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Internet Service Provider Jobs in Austin, TX (NOW HIRING)

Google Inc.

Network Security Engineer

Austin, TX · On-site

$133 - $195/hr

Experience working within an Internet Service Provider (ISP), telecom, or large‑scale data center network environment. * Familiarity with securing cloud networking architectures and production ...

FiberFirst

Direct Sales Representative

Georgetown, TX

$6.0K - $7.2K/mo

... internet services--to match them with the perfect plan for their household. Our culture emphasizes continuous growth, local team support, and performance-driven success. We provide the training ...

FiberFirst

Direct Sales Representative

Georgetown, TX · On-site

$6.0K - $7.2K/mo

FiberFirst, a leading fiber internet service provider, is driving the digital revolution with hyper-local connectivity solutions. Headquartered in Texas, it has rapidly expanded its 100% fiber optic ...

Google Inc.

Customer Retention Specialist

Austin, TX · On-site

$66.13/hr

At a minimum, we would like you to have: * 1 year of experience in Internet Service Provider (ISP) operations or relevant industry. * Experience in contact center, call center, or related customer ...

New

GFiber

Customer Retention Specialist

Austin, TX · On-site

$23.08 - $25.38/hr

At a minimum, we would like you to have: * 1 year of experience in Internet Service Provider (ISP) operations or relevant industry. * Experience in contact center, call center, or related customer ...

Rise Internet

Door to Door Representative

Taylor, TX · On-site

$40K - $45K/yr

Knock doors in assigned Texas neighborhoods every day and sell Rise Internet services. * Own your ... Keep your pipeline and activity current in our sales tools (training provided -- no prior software ...

DIRECTV

Internet Technician

Austin, TX · On-site

$27.96 - $30.50/hr

We'll look to you to promote DIRECTV as a premier service provider while you provide best-in-class customer service during installations. What you'll do: * Working at heights on ladders and raised ...

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How much do internet service provider jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for internet service provider in Austin, TX is $18.74, according to ZipRecruiter salary data. Most workers in this role earn between $13.56 and $25.72 per hour, depending on experience, location, and employer.

What is an internet service provider?

An Internet Service Provider (ISP) is a company or organization that provides individuals and businesses with access to the internet. ISPs offer various types of connections, such as broadband, DSL, fiber optic, or satellite, depending on your location and needs. They may also provide additional services like email accounts, web hosting, and customer support. ISPs act as the gateway between your device and the global internet, enabling you to browse websites, stream media, and use online services.

What are the key skills and qualifications needed to thrive as an internet service provider, and why are they important?

To succeed as an Internet Service Provider (ISP) professional, you need expertise in networking, telecommunications, and IT infrastructure, often supported by degrees in computer science or certifications like Cisco CCNA. Familiarity with network management tools, fiber optic technologies, and customer support systems is essential. Strong problem-solving, communication, and customer service skills help address technical issues and ensure client satisfaction. These abilities are crucial for maintaining reliable service delivery, troubleshooting network problems, and supporting customer needs in a competitive market.

What are some common challenges faced by technicians working for an internet service provider?

Technicians at ISPs often encounter challenges such as troubleshooting complex connectivity issues, managing high volumes of customer requests, and keeping up with rapidly evolving technology standards. They frequently work in the field, which may involve varied weather conditions and travel between client locations. Effective communication skills are crucial, as technicians need to explain technical solutions to customers and collaborate with network engineers and support teams to resolve escalated issues.

How do you become an internet service provider?

Becoming an internet service provider (ISP) involves obtaining the necessary licenses and permits, investing in infrastructure such as fiber optic or wireless networks, and acquiring equipment like routers and servers. It also requires technical knowledge of network management, compliance with regulations, and often significant capital investment to build and maintain the network infrastructure.

How much do internet service providers make?

Internet service providers (ISPs) typically earn revenue through subscription fees, with average annual salaries for ISP technicians and support staff ranging from $40,000 to $70,000. Higher-level roles such as network engineers or managers can earn $80,000 to over $120,000 annually, depending on experience and location.

What are popular job titles related to Internet Service Provider jobs in Austin, TX?

For Internet Service Provider jobs in Austin, TX, the most frequently searched job titles are:

What job categories do people searching Internet Service Provider jobs in Austin, TX look for?

The top searched job categories for Internet Service Provider jobs in Austin, TX are:

Internet Service Provider jobs near you
Infographic showing various Internet Service Provider job openings in Austin, TX as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $38,987 per year, or $18.7 per hour.

Customer Relations and Retention Manager, Executive Team

GFiber

Austin, TX • On-site

Full-time

Re-posted 9 days ago

Job description

At GFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we're growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong.
GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our teams are expanding as we connect more cities and people to exceptional internet.
The application window will be open until at least August 2, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.
This role is not eligible for immigration sponsorship.
Role Description
As a Customer Service (CS) Team Manager you will lead and develop a team of Customer Specialists responsible for managing and resolving highly complex escalations from residential and business customers. This role will be responsible for managing the team to provide complete solutions and analyzing escalation patterns to pinpoint and suggest process enhancements for implementation by the appropriate teams. As a customer experience champion, you will relentlessly drive improvements to elevate the customer experience, ensuring high team performance in productivity and achieving effective end-to-end resolution both internally and for customers. You must possess the ability to translate the results of these initiatives into compelling narratives, clearly articulating the significant impact and Return on Investment (ROI) your team delivers to the business.
In this role, you'll:
  • Lead, mentor, and develop a team focused on investigating repeat call root causes and generating high-quality, actionable insights to improve customer resolution.
  • Evaluate, refine, and champion the team's data-driven recommendations for process improvements, ensuring they strategically address key repeat call drivers and gain necessary approvals to drive change.
  • Drive cross-functional collaboration and build strong partnerships (e.g., with local markets, various operations teams, training, QA and Engineering) to ensure team insights are understood, prioritized, and effectively implemented into action across the business.
  • Define, monitor and manage team performance using KPIs focused on quality analysis, actionable insights, and repeat call reduction; provide updates on pending changes and outstanding action items.
  • Calculate and report on the ROI and business impact derived from team initiatives; present these findings, strategic value, and future opportunities to leadership.
  • Willingness to participate in an "On Call" rotation every 6 weeks, including nights, weekends, and holidays.

At a minimum, we would like you to have:
  • 5 years of experience in Internet Service Provider (ISP) operations.
  • 3 years of experience leading teams in a customer-facing environment, including coaching, developing, and managing performance.
  • Experience supervising a team in a retention and call center environment, focusing on delivering exceptional customer service and retention efforts.
  • Experience conducting data analysis, performance reviews, and process improvement initiatives resulting in actionable insights that lead to measurable outcomes.
  • Experience with customer service best practices, escalation management processes, and relevant KPIs (e.g., SLAs).
  • Ability to work non-standard working hours including nights, weekends, and holidays.

It's preferred if you have:
  • 5 years of experience managing a team within an ISP (Internet Service Provider) or similar technical industry.
  • Experience creating and implementing KPIs to measure productivity and effectiveness of offline teams.
  • Experience implementing and driving process improvement initiatives within a customer service organization.
  • Experience with data analysis tools and methodologies, including SQL for data extraction and extensive Google Sheets / Excel knowledge for data manipulation.
  • Experience presenting performance data and improvement recommendations to leadership.
  • Excellent communication (written and verbal), interpersonal, and conflict resolution skills.

The US base salary range for this full-time position is between $76,000 - $83,600 + bonus + benefits. As pay varies by location, your recruiter will share more about the specific salary range for your targeted location during the hiring process.
#LI-DNI
GFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google's Candidate Privacy Policy. For more information please refer to our Equal Employment Opportunity Policy and the EEOC's "Know your rights: workplace discrimination is illegal" (PDF).
It's important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing our accommodations for applicants form. Our candidate accommodations team will then connect with you to confidentially discuss your options.

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