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Associate, Tax Credit Operations (New Market Tax Credit)
Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Commercial Ops role may be the role for you! You must be within 50 miles driving distance from one of our Capital One hubs in Charlotte, NC, Plano, TX or Richmond, VA.
Tax Credit Operations supports the Capital Markets line of business in the Commercial Bank division of Capital One, consisting of a portfolio of tax credit investment products including New Market Tax Credits and Alternative Energy Tax Credits.
Associates on the Tax Credit Operations team develop expertise in areas such as: closing, booking, funding, servicing and account reconciliation.
Responsibilities:

• Manage a portfolio of active credit facilities and equity investments for New Markets Tax Credit
• Perform duties supporting new deal closings and exits
• Process loan and equity requests (draw downs, pay downs, interest payments); interest and exchange rate fixing, manual interest and fee calculations, as well as, billing and liquidations
• Work closely with respective business units and other internal partners to align needs and provide support as needed
• Perform manual loan tracking enhancements, cash breaks analysis, reconciliations of interest fees, and comprehensive testing of system enhancements
• Review of, and extraction from, legal documents for compliance, interpretation and operational viability
• Develop, design, and implement inter-departmental controls, risk-reducing processes
• Serve as liaison for both borrowers, lenders and investors by responding, resolving, and expediting inquiries, discrepancies, and special requests
• Establish and maintain Customer Satisfaction through positive and constructive client relations

Role Expectations:

• Delivers quality work and process efficiencies on a consistent basis
• Ability to prioritize workflow and manage multiple assignments or deliverables at once
• Ability to operate and excel in a team environment while maintaining professionalism and respect for team members and Capital One associates
• On-time and accurate execution of workflow
• Associate should be comfortable organizing, preparing, and executing ad-hoc presentations for team members and stakeholders
• Associate should be motivated to learn complexities of Tax Credit products, as well as, demonstrate an understanding of the products and processes supported by team to both immediate team members & partner groups
• Associate should possess excellent communication and interpersonal skills in order to interact effectively with Internal and External stakeholders
• Highly motivated professional, possessing strong analytical thinking, problem-solving skills, and attention to detail
• Associate should possess and be willing to contribute to the development of financial industry "Skills of the Future" which include but are not limited to:
• Tech Fluency - Candidate has a desire to understand top-level technology trends and the possibilities these trends offer their team and their LOB
• Design Mindset - Candidate doesn't just optimize, he or she challenges assumptions and constraints with the process
• Workload Management - Candidate gathers information from a broad range of sources to make the best decisions and work efficiently
• Adaptive Thinking - Candidate can consider different viewpoints that conflict with their natural bias

Work from Home Technology Requirements:

• A secure home office environment that is free from background noise and distractions
• A reliable private internet connection that is not supplied via cellular data or hotspot
  
  • A private network that is password protected where you have ownership or line of sight to every device on the network
  • Internet service must be provided by Cable or fiber Internet Service Provides (ISP)
  • Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
  • ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred
  • To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page
• Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met

Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology are delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.
Work from Home Living Requirements:

• Candidates must live within approximately 50 miles of one of the hub locations based in 28203, 75024 or 23238 and be comfortable coming in person whenever required with no less than 24 hours notice.

Basic Qualifications:

• High School Diploma, GED, or equivalent certification
• At least 2 years of experience in banking operations

Preferred Qualifications:

• Bachelor's Degree or Military experience
• 2+ years of experience in Commercial Loan Servicing or Commercial Loan Operations
• 2+ years of experience using Advanced Commercial Banking System (ACBS)

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
#CommOps
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Charlotte, NC: $66,700 - $76,100 for Ops Associate
Plano, TX: $66,700 - $76,100 for Ops Associate
Richmond, VA: $66,700 - $76,100 for Ops Associate
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).