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Internal Case Manager Jobs in Novi, MI (NOW HIRING)

New Oakland Family Centers

Case Manager

Center Line, MI · On-site

$19 - $22/hr

Coordinate care with internal and external service providers, make appropriate referrals, and ... and case management required. * Must possess a valid driver's license with an approved driving ...

Lighthouse

Stability Services Case Manager

Pontiac, MI · Remote

$20.50 - $26.25/hr

The Case Manager will work with formerly homeless individuals and families placed in Lighthouse ... an internal tracking-log ● Enter data in real-time when possible, and at least within 48 hours ...

Lighthouse

Stability Services Case Manager

Pontiac, MI · On-site

$43K/yr

The Case Manager will work with formerly homeless individuals and families placed in Lighthouse ... an internal tracking-log • Enter data in real-time when possible, and at least within 48 hours ...

Henry Ford Health

RN-Case Manager

Southfield, MI · On-site

The Case Manager is a member of the hospital or specialty-based patient-centered care team or ... Collaborating with internal and external stakeholders, you'll manage multiple complex patient cases ...

US Tech Solutions

Nurse Case Manager II

Detroit, MI · On-site

$44 - $48/hr

... internal and external programs/services Application and/or interpretation of applicable criteria and guidelines, standardized case management plans, policies, procedures, and regulatory standards ...

Vista Maria

JJ Case Manager

Detroit, MI · On-site

$44K - $59K/yr

... case manager will maintain frequent communication with the CMH psychotherapist and/or SUD ... internal and community-based treatment services • Responsible for meeting direct service ...

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All JobsInternal Case JobsInternal Case Manager JobsInternal Case Manager Jobs in Novi, MI

Internal Case Manager information

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How much do internal case manager jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for internal case manager in Novi, MI is $23.23, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $25.24 per hour, depending on experience, location, and employer.

What is an internal case manager?

Internal Case Managers are professionals who coordinate and oversee cases within an organization, typically related to employee health, disability, workers' compensation, or other internal processes. They work to ensure that cases are managed efficiently, comply with regulations, and that affected individuals receive appropriate support and resources. Their responsibilities often include assessing needs, developing care or return-to-work plans, liaising with healthcare providers, and maintaining documentation. Internal Case Managers play a critical role in helping both employees and employers navigate complex situations and promote positive outcomes.

What are the key skills and qualifications needed to thrive as an internal case manager?

To thrive as an Internal Case Manager, you need a background in social work, healthcare, or human services along with strong case management and organizational skills, often supported by a relevant degree or certification. Familiarity with case management software, electronic health records (EHRs), and regulatory compliance systems is typically required. Exceptional interpersonal communication, problem-solving abilities, and empathy are vital soft skills for building rapport with clients and coordinating care. These skills ensure effective client advocacy, streamlined service delivery, and improved outcomes within organizational settings.

What are some common challenges an internal case manager might face when coordinating care within an organization?

Internal Case Managers often encounter challenges such as managing high caseloads, navigating complex healthcare systems, and ensuring seamless communication between multidisciplinary teams. Balancing the needs of patients or clients with organizational policies and resource limitations can also be demanding. Successful Internal Case Managers typically develop strong organizational and interpersonal skills to overcome these challenges and provide effective, patient-centered care coordination.

What is the difference between Internal Case Manager vs External Case Manager?

AspectInternal Case ManagerExternal Case Manager
CredentialsRelevant certifications (e.g., CCM, CRC), healthcare or social work backgroundSimilar certifications, often with additional licensing depending on employer
Work EnvironmentWorks within the organization, closely collaborating with internal teamsOperates externally, often from a different organization or agency
Employer & Industry UsageUsed by healthcare providers, insurance companies, and large organizationsCommon in insurance, healthcare, and social services agencies
Search & Comparison IntentPeople comparing roles within the same organization or industryIndividuals seeking external case management services or roles

Internal Case Managers focus on managing cases within their organization, collaborating closely with internal teams. External Case Managers work outside the organization, often providing services on behalf of clients or insurance companies. Both roles require similar credentials but differ mainly in work environment and employer type.

How hard is it to become an internal case manager?

Becoming an internal case manager typically requires a relevant bachelor's degree in social work, healthcare, or a related field, along with experience in case management or social services. Certification, such as the Certified Case Manager (CCM), can enhance job prospects, and strong organizational and communication skills are essential for success in this role.

Is an internal case manager an entry-level job?

An internal case manager is not typically an entry-level position; it usually requires previous experience in case management, healthcare, or social services, along with strong communication and organizational skills. Many roles prefer candidates with relevant certifications or a bachelor's degree, and some employers offer training for new hires with limited experience.

What are the top 3 qualities an internal case manager should have?

An internal case manager should possess strong communication skills to effectively coordinate with clients and team members, organizational abilities to manage multiple cases efficiently, and problem-solving skills to develop appropriate solutions. Attention to detail and empathy are also important for understanding client needs and ensuring accurate case documentation. These qualities help ensure effective case management and positive client outcomes.

What cities near Novi, MI are hiring for Internal Case Manager jobs?

Cities near Novi, MI with the most Internal Case Manager job openings:

Internal Case Manager jobs near you

Case Manager

New Oakland Family Centers

Center Line, MI • On-site

$19 - $22/hr

Full-time

Re-posted 16 days ago

Job description

New Oakland Family Centers offers top-tier psychiatric care, therapeutic counseling, and educational services to individuals and families. We are committed to providing consistent, compassionate support, responding to each person's needs, and treating everyone with the highest level of respect through active engagement in our communities.
Position Details
Location: Center Line, Clinton Township, Warren
Schedule: Monday-Friday 8:00 am - 4:30 pm or other full-time equivalent
Reports to: Clinical Director / Associate Clinical Director / Clinical Supervisor
Compensation: Hourly Employee. $19-$22/hour. Commensurate with experience.
Position Summary
The Case Manager is a full-time role focused on providing person-centered support to clients through clinical coordination and administrative tasks. This position assists individuals in accessing and navigating services such as medical care, housing, financial aid, and community resources. Working closely with therapists, psychiatrists, MCCMH consumers, and community partners, the Case Manager ensures continuity of care, supports crisis intervention, and promotes overall client well-being. The role requires professionalism, adaptability, strong communication skills, and a commitment to high-quality service in a collaborative environment.
Key Responsibilities
  • Provide person-centered services to clients by facilitating assessments, care planning, coordination, advocacy, and connection to medical, dental, housing, financial, employment, educational, and other support services in alignment with agency standards.
  • Ensure the person-centered planning process is completed and results in a clear, individualized plan of service that guides care and support.
  • Maintain accurate and timely documentation in compliance with clinic policies and procedures.
  • Coordinate care with internal and external service providers, make appropriate referrals, and advocate for clients to ensure continuity and quality of care.
  • Assist clients in accessing financial, medical, and community resources, and support the development and implementation of individualized crisis plans.
  • Maintain consistent communication with clinical and administrative staff.
  • Respond appropriately to crisis situations, including after-hours emergencies, discharge planning, and transitions of care, while ensuring client safety and support.
  • Document all services provided, including travel and client interactions, while working independently and maintaining accountability.
  • Participate in community events and outreach activities that promote support and resources for clients.
  • Demonstrate and maintain stable, professional, and appropriate boundaries with clients at all times.
  • Attend and participate in team meetings and contribute to a collaborative work environment.
  • Exhibit a positive attitude toward learning and adaptability in a dynamic work environment.
  • Demonstrate ability to accept constructive feedback, implement guidance, and show a willingness to grow and improve professionally.
  • Stay current with professional training requirements.
  • Perform other duties as assigned to support clinic operations.

Working Conditions
  • Employees are expected to maintain a professional appearance in alignment with the Employee Handbook and be prepared for active engagement with consumers.
  • This role requires extended periods of remaining in a stationary position during HIPAA-compliant in-person sessions and requires the ability to perform physical activities such as bending and reaching. Reasonable accommodations can be provided to enable individuals with disabilities to perform these essential functions as needed.
  • The position involves prolonged active listening and verbal communication.
  • Proficiency in using computers, phones, and office equipment for documentation and telehealth purposes is necessary. This includes but is not limited to Office 365 and Electronic Medical Record systems.
  • The role may require moving within the office or traveling between locations to fulfill job responsibilities. Reasonable accommodation will be considered based on individual needs.

Qualifications
  • Bachelor's degree in social work, psychology, counseling, or a related human services field required.
  • 1-2 years of experience in behavioral health and case management required.
  • Must possess a valid driver's license with an approved driving record that meets facility and insurance requirements.
  • Reliable personal vehicle with current auto insurance required for travel to community settings, including group homes and hospitals.

Desired Skills
  • Strong ability to multitask, self-motivate, and manage time effectively in a fast-paced environment.
  • Collaborative mindset with the ability to work effectively within a multidisciplinary team.
  • Excellent written and verbal communication skills, ensuring clear and professional interactions.
  • Ability to effectively engage diverse populations, including children, adolescents, and adults.

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