The Marketing Intern will support Parker's Kitchen's Marketing team through a variety of initiatives focused on customer engagement, digital brand presence, reputation management, event coordination, and content support. This internship offers hands-on experience in digital marketing, customer service, social media, retail media networks, and community engagement within a fast-growing retail organization. The ideal candidate is creative, detail-oriented, highly organized, and passionate about marketing, customer experience, and brand growth.
ESSENTIAL DUTIES AND RESPONSIBILITIES:Online Reputation Management & Social Listening- Manage and verify store listings across search engines, websites, mobile apps, ordering platforms, and other digital channels
- Monitor online reviews and overall customer feedback across multiple platforms
- Participate in social listening efforts to identify customer trends, brand opportunities, and areas for improvement
- Assist in maintaining brand consistency and accuracy across all online platforms
- Help track and report customer engagement and reputation metrics
Customer Service & Consumer Engagement- Support the customer service team with responding to customer inquiries and feedback
- Address customer concerns in a timely, professional, and solutions-oriented manner
- Maintain accurate records of customer interactions, feedback, and resolutions via our customer management system
- Collaborate cross-functionally with departments including Operations, Marketing, and Technical Support to assist in resolving customer concerns
- Help enhance the overall customer experience through proactive communication and support
- Analyzing customer management system data to identify and address customer concerns earlier to improve overall customer experience.
Content Management & Digital Marketing- Assist the Marketing Specialist with managing and updating content across digital media platforms
- Support execution of the promotional calendar and ensure accurate advertising placement across internal and external marketing channels
- Assist with content updates and communications for the Retail Media Network (RMN), including in-store music, digital screens, messaging, and promotional communications
- Support website content optimization efforts to improve customer engagement and search visibility
- Assist with Search Engine Optimization (SEO) and Search Engine Results Page (SERP) optimization initiatives to strengthen local search rankings and online presence
- Support digital asset organization and marketing content distribution
Event Marketing & Community Engagement- Assist in planning, coordinating, and supporting charitable giving initiatives and community events, including the annual Fueling the Community Golf Tournament
- Support promotional events, sponsorship activations, and brand engagement opportunities
- Assist with event setup, logistics, and on-site marketing support
- Provide event coverage support alongside the Social Media Coordinator
- Assist with content creation for social media platforms, including photography, video, captions, and event recaps
- Support marketing efforts related to university partnerships, including Georgia Southern filming opportunities
Knowledge, Skills, and Abilities- Strong written and verbal communication skills
- Detail-oriented with strong organizational and multitasking abilities
- Familiarity with social media platforms and digital marketing concepts
- Interest in SEO, digital advertising, and customer engagement strategies
- Ability to work collaboratively in a fast-paced environment
- Proficiency in Microsoft Office Suite and comfort learning new digital platforms
Requirements- Currently pursuing a degree in Marketing, Communications, Business, or a related field
- Strong written and verbal communication skills
- Must be able to work onsite at our Corporate Headquarters in Savannah, GA
PHYSICAL REQUIREMENTS- Prolonged periods sitting/standing at a desk and working on a computer
- Must be able to lift up to 15 pounds at times
- Ability to travel locally for events, store visits, and community engagement opportunities as needed
Equal Opportunity Employer
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