Intern Sas Customer Intelligence Jobs in Addison, IL

 Work Location Type: Hybrid

About Grainger:

W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models. In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenances, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment,Zoro.comoffers customers access to more than 14 million products, andMonotaRO.comoffers more than 24 million products. For more information, visitwww.grainger.com. 

Compensation:

This position is hourly, and the starting pay rate is $30/hour

The rate of pay provided above is not a guarantee of compensation. The rate reflects the expected base pay for this role at the time of this posting based on the job grade for this position. 

Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.  

Internship Overview

The Grainger Technology Group (GTG) internship is a 10-week, paid program based in our downtown Chicago office where interns work across teams such as Product Engineering, Cybersecurity, Applied Machine Learning, User Experience, Digital Experience Analytics, and more to help build the technology that keeps Grainger and its customers moving. As a GTG intern, you will be treated as a member of the team and contribute to meaningful work tied to real customer and business outcomes, not a separate side project. You will gain hands-on exposure to modern technology stacks, digital platforms, AI-enabled workflows, and enterprise systems while learning from experienced team members. Throughout the summer, you will also participate in networking, social, and professional development events and present the work you accomplished to senior leadership.

Position Details

As a Business Intelligence Intern, you will work on the Digital Experience Analytics team, which is responsible for driving Grainger strategy through the analysis of online data. This intern will work cross-functionally with business stakeholders on projects that inform the features and functionalities deployed in our digital channels (website, app, etc.).

This role is ideal for someone who is curious about digital channels, comfortable exploring data, and excited to learn how analytics influences product, technology, and business strategy. You will build end-to-end analytics skills while using modern data platforms, visualization tools, and responsible AI-enabled workflows to move from raw data to useful, decision-ready insights.

You Will

• Analyze customer experience across digital channels to uncover opportunities to create value for Grainger and our customers.
• Work with senior analytics team members and business stakeholders to understand business needs and scope projects.
• Gather, clean, explore, aggregate, and analyze data from large digital and business data ecosystems.
• Build reports, dashboards, and visualizations that make insights easier for stakeholders to understand and act on.
• Use tools and platforms such as Snowflake, Power BI, Excel, Adobe Analytics, SQL, Python, R, and AI-enabled productivity tools when appropriate.
• Summarize insights, implications, limitations, and tradeoffs for both technical and non-technical audiences.
• Partner closely with current team members on ongoing activities such as ad hoc analysis, A/B testing, troubleshooting, and measurement planning.
• Learn how a modern analytics team operates and how data influences digital product, customer experience, and technology decisions.
• Demonstrate ownership, curiosity, adaptability, and critical thinking while contributing as part of the team.
• Present your work, impact, and key learnings to technology leaders at the end of the internship.

You Have

• Currently pursuing a degree in Analytics, Statistics, Finance, Business, Marketing, Information Systems, Data Science, or a related field.
• Expected graduation with a bachelor's degree between December 2027 and June 2028.
• Evidence of self-directed learning, project work, case competitions, internships, coursework, or other experiences using data to solve problems.
• General knowledge of analytics, and the curiosity to explore large data ecosystems in a business context with an interest in digital customer behavior and customer experience measurement.
• Experience analyzing datasets using tools like Power BI, Tableau, SPSS, or Excel. Familiarity with programming languages such as SQL, Python or R is a plus.
• Ability to communicate clearly through written summaries, visualizations, presentations, and stakeholder conversations.
• Willingness to use AI and analytics tools thoughtfully while validating outputs and explaining assumptions.
• Strong collaboration skills to effectively work with partners across analytics, product, technology, and business teams.
• Cumulative GPA of 3.2 or higher.
• Does not require sponsorship.

 We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.

We are also committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one's employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.