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Customer Service Rep

Job Description

Are you ready to elevate your career in a thriving industry? QDI Surfaces, a trailblazer in the flooring business, is on the lookout for a vibrant and talented Customer Service Representative to join our bustling Phoenix showroom. This role, though non-supervisory, is a pivotal part of our innovative sales team, offering a dynamic mix of responsibilities to keep you engaged and excited.

The job functions would include but not limited to:
· Answer incoming calls regarding pricing/availability, product questions/uses and general inquiries from our customers providing superior customer service

· Efficient order entry using Acctivate software with compiled data from customer along with precise calculations and audited product verified before entry and collect payment accurately according to company procedures.

· Coordinate customer material pick-ups with warehouse personnel and/or arrange pick-up schedules with outside freight companies which includes verifying outgoing product counts utilizing invoice to ensure accuracy.

· Service company’s existing accounts and obtain new accounts wherever possible through direct referrals outbound/inbound sales calls or proper means

· Assist in completion of customer files, including but not limited to: Client Information sheets, tax exempt certs (Form 5000), Credit card authorization forms and maintaining records by scanning and filing.

· Communicate with the sales team regarding customer inquiries and leads including follow-up.

· Greet customers and the team as they come into the showroom or via inbound phone calls

· Be able to present the QDI product line and answer questions from customers

· Specific marketing projects assigned by GM or Operations Manager

· Attend industry related networking events when necessary

· Maintaining sample room and updating sample inventory

· Suggest improvements to the overall process

Successful candidates will have the following:

• 3-5 years in customer service, preferably natural stone industry experience.
• Well organized and self-disciplined - Attention to detail a must.
• Outstanding customer service skills.
• Professional appearance with good attendance.
• Good presentation skills.
• Problem-solving skills with the habit of being proactive.
• Excellent communication skills both written and verbal.
• Team player
• Good computer skills including MS Outlook, Word and Excel
• Recent college grads encouraged to apply,
• Ability to pass mandatory background check and drug screening.
• Bi-lingual helpful

Pay: ***Depends on experience***

Benefits:

• Full health insurance benefits after 90 days
• 401K after 1 year
• PTO
• Employee discounts on all QDI Materials

Job Type: Full-time - Monday thru Friday 7am to 4pm, alternating Saturdays 8am to 1pm

Work Location: QDI Surfaces – Phoenix branch – 2633 N 24th Drive, Phoenix, AZ 85009

Currently we also have an opening for our Scottsdale Showroom at 15678 N Greenway Hayden Loop Ste 103, please let us know which one you are interested in!

Work Remotely: No

Company Website: www.qdisurfaces.com

How to Apply:

Ready to make a lasting impact? Send your resume and cover letter and let your journey with QDI Surfaces in your application.

In college or college grad? Are you currently exploring the waters of the interior/exterior design industry and unsure of the path you want to take? Send a cover letter detailing how you may be a fit for our company, along with your current resume and let us see if we can be a future employer for you, as the potential for advancement here at QDI Surfaces is limitless!

Company

QDI Surfaces is seeking qualified Team Members to join our family-owned professional distribution company celebrating its 25th anniversary in 2021. We are a high-growth company and a leader in the flooring industry with locations in Texas, Arizona, California and Arkansas. Our product line consists of Porcelain, Natural Stone, Paver, Pool Coping, SPC Vinyl, Pool Tile, Glass Tile, Setting Materials and Decorative products. In fact, we are the largest US supplier of Porcelain and Natural Stone Pavers and Pool Coping. We service a nationwide customer base that includes leading Homebuilders, Flooring Dealers, Contractors, Pool Builders, Landscape Contractors, Commercial, Architects and Designers. Our high growth has created openings Team Members for our Phoenix Showroom.