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UX Researcher Intern

This position is hybrid; you must reside within driving distance of our offices in Los Angeles, CA to attend meetings and team collaboration.

Do you have boundless curiosity and empathy? A passion for learning, People skills, data-driven thinking, and attention to detail? Have a hunger to find out what users do, think, feel and wish for as they interact with websites, apps, and other digital experiences?

As a UX Research Intern, you'll need all this and more. Take a look at the "What You Will Learn and Do" section below to find out more.

What You Will Learn and Do

You will receive training, get one-to-one mentoring, closely collaborate with career UX Researchers, and get hands-on experience in the following areas:

UX Research Strategy & Execution

• Partnering with UX Researchers, stakeholders, product teams, designers, content strategists, and engineering teams to identify user needs, business goals, and research opportunities.

• Collaborating with the UX Research Lead and cross-functional teams to conceive, design, and execute UX research studies across the full product and research lifecycle.

• Work with a UX Researcher to plan, pilot, manage, moderate, and execute user research studies for websites, native mobile apps, and other digital channels.

• Practice leveraging AI tools including Gemini and Claude to increase research scope, velocity, reach and impact.

• Conducting research supporting major lines of business including:

  • Insurance

  • Membership

  • Travel

  • Discounts & Rewards

  • Automotive Services and Education

  • FinTech

Qualitative Research

• Training and collaborating with a UX Researcher using one of the top UX Research platforms, User Testing, in conducting and analyzing a broad range of qualitative UX research methodologies including, but not limited to:

  • CompetitiveAnalysis

  • Secondary Research

  • Best Practices & Guidelines

  • Discovery Research

  • Moderated and unmoderated usability testing

  • Content Design and Copy Testing

  • UX writing including microcopy

  • Animation & Motion testing

  • Navigational Systems

  • SEO

  • Emails

  • Print

  • In-depth interviews

  • Generative research

  • Concept testing

  • Prototype testing

  • Live Website & App Testing

  • Ethnographic studies

  • Observational studies

  • Diary studies

  • Card sorting

  • Tree testing

  • Journey mapping

  • Heuristic evaluations

  • Accessibility and experience audits

  • Use case testing (Adobe CDP & AJO)

  • Longitudinal and Life Situation studies

  • Persona Attributes mapping

Quantitative Research & Analytics

Training and collaborating with a UX Researcher to:

• Conduct quantitative UX research and digital experience analysis using advanced analytic and metric tools including Quantum Metrics, Adobe Analytics, Tableau, Adobe CDP, Adobe AJO, Adobe Targetand related analytics platforms.

• Analyze KPIs, behavioral metrics, conversion funnels, personalization strategies, and path analyses to identify user pain points and optimization opportunities.

• Support experimentation and optimization initiatives through insights derived from analytics and behavioral data.

Synthesis, Reporting & Insights Management

Training and collaborating with a UX Researcher to:

• Analyze and synthesize qualitative and quantitative findings into actionable insights and strategic recommendations.

• Write clear, concise, and compelling UX research reports and presentations for stakeholders, leadership audiences and other teams.

• Communicate research findings, usability issues, and experience opportunities effectively to both technical and non-technical audiences.

• Capture, organize, tag, and maintain research insights and knowledge repositories using platforms such as Aurelius.

Collaboration & Research Operations

Training and hand-on experience in how to:

• Collaborate closely with Product, UX Design, Content Strategy, Engineering, Analytics, and Marketing teams.

• Support UX Research Operations (ResOps) including participant management, research governance, taxonomy/tagging, templates, documentation, and process improvement.

• Mentor and support junior UX Researchers and interns.

• Help promote research best practices and a user-centered culture across the organization.

Other Experiences

This internship will also offer opportunities to observe and learn how to:

Embed AI in UX workflows Participate in working sessions with cross-functional teams.

Help drive results and insights using A/B Testing.

Design concept flows, interactive prototypes, and create testing plans for validation.

Communicate and present research, insights, and concepts to UX lead(s).

Promote UX design efforts, mindset, and methods through presentation and
communication.

Design and help facilitate workshops to scope an initiative, identify an opportunity, or generate potential solutions.

Work with different Product Owners/Manager to help define vision and strategy.

Partner with team members in user experience to promote best practices for the user experience program.

Assist in developing Information Architecture (IA) and a cohesive design strategy.

What You'll Need

Experience delivering successful research artifacts for either web, mobile and/or software applications.
Experience using data to influence UX design (ex. Data analytics, A/B testing, user testing, heat mapping analysis, etc ).
Having a great eye in visual design, colors, layout, and overall flow would serve you well.
Any experience using Adobe Target for A/B and/or Personalization is a plus.
Experience constructing interactive prototypes (ex. Sketch or Figma)
Experience conducting user research and usability testing preferred.
Proven ability to work cross-team and synthesize feedback and input from stakeholders.
A portfolio (or samples) of project experience collaborating with mock business stakeholders and cross-functional teams to convey defined experiences, examples of process, and projects.

This intern position pay rate is $30/hour.

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity - we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value."

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify