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Intern Call Center Representative Jobs in Baltimore, MD

Clinical Associates

CALL CENTER REPRESENTATIVE

Pikesville, MD · On-site

$15.25 - $19.25/hr

Call Center Representative At Clinical Associates , we make being healthy easier. We connect our patients to a seamless system of integrated medical care, which includes in-house specialists in areas ...

CARCHEX

Call Center Representative

Cockeysville, MD

$20 - $26.25/hr

Seamlessly connect qualified customers with a Sales Representative * Help create an outstanding ... Hunt Valley Towne Centre , featuring: * Free parking * Easy access to Light Rail * Walkable ...

Carchex

Call Center Representative

Cockeysville, MD · On-site

$20 - $26.25/hr

Seamlessly connect qualified customers with a Sales Representative * Help create an outstanding ... Hunt Valley Towne Centre , featuring: * Free parking * Easy access to Light Rail * Walkable ...

CARCHEX LLC

Call Center Representative

Cockeysville, MD · On-site

$20 - $26.25/hr

Seamlessly connect qualified customers with a Sales Representative * Help create an outstanding ... Hunt Valley Towne Centre , featuring: * Free parking * Easy access to Light Rail * Walkable ...

CARCHEX

Call Center Representative

Cockeysville, MD · On-site

$20 - $26.25/hr

Seamlessly connect qualified customers with a Sales Representative * Help create an outstanding ... Hunt Valley Towne Centre , featuring: * Free parking * Easy access to Light Rail * Walkable ...

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All JobsIntern Call Center Representative JobsIntern Call Center Representative Jobs in Baltimore, MD

Intern Call Center Representative information

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How much do intern call center representative jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for intern call center representative in Baltimore, MD is $17.07, according to ZipRecruiter salary data. Most workers in this role earn between $13.53 and $18.36 per hour, depending on experience, location, and employer.

What does an intern call center representative do?

An Intern Call Center Representative supports the operations of a call center by assisting customers over the phone, answering questions, and resolving basic issues. They are typically responsible for handling inquiries, providing information about products or services, and escalating more complex issues to senior staff. Interns in this role learn effective communication skills, customer service best practices, and gain hands-on experience in a fast-paced environment. This position often serves as an entry point for those interested in a career in customer service or related fields.

What can an intern call center representative expect in terms of training and mentorship during their internship?

Intern Call Center Representatives typically receive structured training that covers company policies, customer service best practices, and software tools used for handling calls. Most call centers pair interns with experienced agents or supervisors who provide on-the-job guidance, feedback, and support. This mentorship helps interns develop communication skills, learn effective problem-solving techniques, and gradually take on more complex customer inquiries. Regular check-ins and performance reviews are common, ensuring interns are supported as they build confidence and competence in the role.

What are the key skills and qualifications needed to thrive as an intern call center representative, and why are they important?

To thrive as an Intern Call Center Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and basic computer applications is typically expected. Active listening, patience, and a customer-focused attitude are essential soft skills that set top performers apart. These competencies are crucial for efficiently resolving customer inquiries, ensuring satisfaction, and maintaining a positive company image.

Can you work remotely as an intern call center representative?

Intern call center representatives can often work remotely, depending on the company's policies and the nature of the role. Remote work typically requires good communication skills, a reliable internet connection, and familiarity with call center software. Availability for remote work varies by employer and position requirements.

How do you get a call center representative job with no experience?

To get a call center representative job with no experience, focus on developing strong communication and customer service skills, which are highly valued in the role. Entry-level positions often require a high school diploma or equivalent and may provide on-the-job training, so highlighting your interpersonal skills and willingness to learn can improve your chances of being hired.

What are the most commonly searched types of Call Center Representative jobs in Baltimore, MD?

The most popular types of Call Center Representative jobs in Baltimore, MD are:

Intern Call Center Representative jobs near you

CALL CENTER REPRESENTATIVE

Pikesville, MD

Clinical Associates, P.A.
See more jobs at Clinical Associates, P.A.external

$15.25 - $19.25/hr

Full-time, Per diem

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Job description

Description

Call Center Representative


At Clinical Associates, we make being healthy easier. We connect our patients to a seamless system of integrated medical care, which includes in-house specialists in areas of practice, from cardiology to podiatry. We also offer unique services like our nuclear stress testing facility.


We are seeking to add Full Time Medical Call Center Representatives to our team in Pikesville located in the Woodholme Medical Building at 1838 Greene Tree Road! Call Center experience  in the medical field is required!


 Our ideal candidates must be willing to work in a team environment, high volume call center and go above and beyond in providing customer service to our patients. We are a multi-specialty healthcare setting that offers enrichment and an opportunity for growth.


Shift: Monday - Friday 8:30 am - 4:30 pm

The Call Center Representative is the first point of contact and provides a professional, supportive, and nurturing experience for patients and visitors via telephone. The Call Center Representative  is responsible for answering all incoming phone calls for the healthcare provider, scheduling appointments, and documenting messages in the EMR system.


The Call Center Representative  must be detail oriented and possess the ability to multi-task to ensure that all company protocols are being performed efficiently and accurately.


The Call Center Representative will perform duties including but not limited to:

  • Identifying and quickly assessing the nature of calls and acting appropriately to provide prompt, professional service.
  • Scheduling appointments
  • Verifying insurance / resolving eligibility issues prior to a scheduled appointment.
  • Collecting co-pays, deductibles, and account balances (PRN basis)

Requirements:

  • High School Diploma or G.E.D. (Required)
  • Medical  Call Center experience is required
  • Basic arithmetic and money calculating skills.
  • Excellent patient care and customer service skills.
  • EMR skills are required.

Benefits

  • Paid Time Off
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Life Insurance
  • 401(k) matching

Clinical Associates is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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