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Intercontinental Hotels Jobs (NOW HIRING)

Buffalo Lodging Associates

Hotel Sales Manager

Enfield, CT · On-site

$54K - $73K/yr

While building an extensive portfolio of 50 hotels, we've partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels ...

Holiday Inn Express and Suites

Laundry Attendant

Dayton, OH · On-site

$12 - $14.50/hr

Designing, building, owning, and operating a portfolio of hotels consisting of Marriott, Hilton, Intercontinental Hotels Group and Choice Hotels. At each property our goal is to exceed the guest ...

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Intercontinental Hotels information

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$18K

$62.4K

$117K

How much do intercontinental hotels jobs pay per year?

As of Jun 14, 2026, the average yearly pay for intercontinental hotels in the United States is $62,384.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,000.00 and $74,500.00 per year, depending on experience, location, and employer.

What is the difference between Intercontinental Hotels vs Hotel Front Desk Agent?

AspectIntercontinental HotelsHotel Front Desk Agent
Required CredentialsHigh school diploma or equivalent; hospitality certificationsHigh school diploma; customer service experience
Work EnvironmentLuxury hotel settings, international locationsHotel lobby, front desk area
Employer & Industry UsageGlobal hotel chain, hospitality industryHotels, resorts, hospitality sector
Common Search & ComparisonCustomer service, hospitality rolesGuest services, front desk duties

Intercontinental Hotels and Hotel Front Desk Agents both operate within the hospitality industry, but Intercontinental Hotels refers to the hotel chain itself, offering a range of roles including management and guest services. The Hotel Front Desk Agent is a specific role focused on guest check-in/out, reservations, and customer service at the front desk. While credentials overlap, Intercontinental Hotels provides broader employment opportunities across various departments, whereas the Front Desk Agent role is more specialized in guest interaction.

What are Intercontinental Hotels?

Intercontinental Hotels are a global chain of luxury hotels and resorts operated by InterContinental Hotels & Resorts, part of IHG Hotels & Resorts. They are known for providing high-end accommodations, exceptional service, and premium amenities in major cities and resort destinations around the world. Intercontinental Hotels cater to both business and leisure travelers, focusing on delivering unique cultural experiences and personalized services. Established in 1946, the brand has built a reputation for elegance, comfort, and hospitality.

What are typical opportunities for career advancement within Intercontinental Hotels, and how does the company support employee growth?

Intercontinental Hotels offers a variety of structured career advancement opportunities, including internal promotions, cross-functional training, and international transfers. Employees are encouraged to take advantage of ongoing professional development programs, mentorship initiatives, and leadership training to build their skills and progress within the organization. The company fosters a culture of growth by recognizing high performers and providing clear pathways for advancement, whether in operations, management, or specialized departments. This supportive environment is designed to help employees achieve long-term career goals within the hospitality industry.

What are the key skills and qualifications needed to thrive as an employee at Intercontinental Hotels, and why are they important?

To thrive at Intercontinental Hotels, you need a background in hospitality or related fields, excellent customer service skills, and relevant qualifications such as a degree or diploma in hotel management. Familiarity with hotel management systems (like Opera PMS), reservation software, and compliance with safety standards is often required. Outstanding interpersonal skills, cultural sensitivity, and the ability to work well in a team set exceptional employees apart. These skills ensure seamless guest experiences, operational efficiency, and uphold the brand’s reputation for excellence in hospitality.
What cities are hiring for Intercontinental Hotels jobs? Cities with the most Intercontinental Hotels job openings:
What states have the most Intercontinental Hotels jobs? States with the most job openings for Intercontinental Hotels jobs include:
Intercontinental Hotels jobs near you
Infographic showing various Intercontinental Hotels job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 8% Full Time, 87% Part Time, and 4% Temporary. Highlights an 79% Physical, 20% Hybrid, and 1% Remote job distribution, with an average salary of $62,384 per year, or $30 per hour.
Overnight Front Desk Agent (Full-Time) | InterContinental Miami Downtown

Overnight Front Desk Agent (Full-Time) | InterContinental Miami Downtown

IHG Hotels & Resorts

Miami, FL

$18/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 24 days ago

IHG rating

5.7

Company rating: 5.7 out of 10

Based on 148 frontline employees who took The Breakroom Quiz

66th of 105 rated hotels

Job description

Job Description
About us:
As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.
At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:
  • Be charming by being approachable, having confidence and showing respect.
  • Stay in the moment by understanding and anticipating guests' needs, being attentive and taking ownership of getting things done.
  • Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
A Shining Star Among Downtown Miami Hotels, the InterContinental Miami features the city's premier accommodations, convention, and meeting facilities. Overlooking sparkling Biscayne Bay, we provide a secure, inviting environment in a well-established area of the city. Priding ourselves on being ONE GREAT TEAM and honored as one of the TOP WORKPLACES of South Florida by the Sun Sentinel for the ninth year.
Your day to day:
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As an Overnight Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location.
  • Offer an enhanced experience to every guest upon checking in.
  • Be the warm welcome that kicks off a memorable guest experience
  • Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
  • Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
  • Handle cash and credit transactions
  • Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes
  • Stay one step ahead of guests' needs - record and act on their preferences, and handle their messages, requests, questions and concerns
  • Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
  • Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed
  • Take pride in your appearance and place as a brand ambassador
  • Always know what events and activities are on the day's schedule
  • Jump into other ad-hoc duties when your colleagues need your help
  • Answer phone calls within prescribed time frame, respond to guest's request in a professional manner and according to established scripts and standards, and dispatch services/resolution in accordance with established procedures. Ensure calls are logged and follow up with guests to ensure total guest satisfaction.
  • Provide guests with information on hotel facilities and services, local directions, and emergency, safety, and security procedures, etc.
  • Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
  • Promote team work and quality service through daily communications and coordination with other departments. Be aware and prepare for all in-house group meetings and VIP arrivals.
  • Perform other duties as assigned.
What we need from you:
  • Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to
  • Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
  • Fluency in the local language - extra language skills would be great, but not essential
  • Literate and tech-savvy - you'll need a good grasp of reading, writing, basic math and computers
  • Flexibility - night, weekend and holiday shifts are all part of the job
  • You'll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential
  • Experience - ideally you'll have spent at least one year in a front desk or guest service position
  • Strength - sometimes you'll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling
Other:
  • Communication skills are utilized a significant amount of time when interacting with guests and employees.
  • Reading and writing abilities are utilized often when completing departmental records/logs and taking messages for guests or hotel staff.
  • May be required to work weekends and/or holidays.

What we offer:
The hourly pay for this role is $18.00
We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and many other benefits to eligible employees. Additionally, hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.
IHG is an equal opportunity employer: Minorities/ Females/ Veterans/ Disabled.

What IHG employees say

Pay

Benefits

Hours and flexibility

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Get the full story on Breakroom

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About IHG Hotels & Resorts

Sourced by ZipRecruiter

Staybridge Suites is an extended stay hotel, offering elevated residential style-studios and suites, complimentary daily breakfast buffet, complimentary light bites & happy hour 3 days a week, and ample amenities to accommodate both short term and extended-stay guests. We know that being on the road means balancing work with family and friends, so we go out of our way to make your stays enjoyable while keeping you connected to what matters most.

Industry

Hospitality services

Company size

11 - 50 Employees

Headquarters location

Chandler, AZ, US

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