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Intercontinental Hotels information

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$18K

$62.4K

$117K

How much do intercontinental hotels jobs pay per year?

As of Jun 14, 2026, the average yearly pay for intercontinental hotels in the United States is $62,384.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,000.00 and $74,500.00 per year, depending on experience, location, and employer.

What is the difference between Intercontinental Hotels vs Hotel Front Desk Agent?

AspectIntercontinental HotelsHotel Front Desk Agent
Required CredentialsHigh school diploma or equivalent; hospitality certificationsHigh school diploma; customer service experience
Work EnvironmentLuxury hotel settings, international locationsHotel lobby, front desk area
Employer & Industry UsageGlobal hotel chain, hospitality industryHotels, resorts, hospitality sector
Common Search & ComparisonCustomer service, hospitality rolesGuest services, front desk duties

Intercontinental Hotels and Hotel Front Desk Agents both operate within the hospitality industry, but Intercontinental Hotels refers to the hotel chain itself, offering a range of roles including management and guest services. The Hotel Front Desk Agent is a specific role focused on guest check-in/out, reservations, and customer service at the front desk. While credentials overlap, Intercontinental Hotels provides broader employment opportunities across various departments, whereas the Front Desk Agent role is more specialized in guest interaction.

What are Intercontinental Hotels?

Intercontinental Hotels are a global chain of luxury hotels and resorts operated by InterContinental Hotels & Resorts, part of IHG Hotels & Resorts. They are known for providing high-end accommodations, exceptional service, and premium amenities in major cities and resort destinations around the world. Intercontinental Hotels cater to both business and leisure travelers, focusing on delivering unique cultural experiences and personalized services. Established in 1946, the brand has built a reputation for elegance, comfort, and hospitality.

What are typical opportunities for career advancement within Intercontinental Hotels, and how does the company support employee growth?

Intercontinental Hotels offers a variety of structured career advancement opportunities, including internal promotions, cross-functional training, and international transfers. Employees are encouraged to take advantage of ongoing professional development programs, mentorship initiatives, and leadership training to build their skills and progress within the organization. The company fosters a culture of growth by recognizing high performers and providing clear pathways for advancement, whether in operations, management, or specialized departments. This supportive environment is designed to help employees achieve long-term career goals within the hospitality industry.

What are the key skills and qualifications needed to thrive as an employee at Intercontinental Hotels, and why are they important?

To thrive at Intercontinental Hotels, you need a background in hospitality or related fields, excellent customer service skills, and relevant qualifications such as a degree or diploma in hotel management. Familiarity with hotel management systems (like Opera PMS), reservation software, and compliance with safety standards is often required. Outstanding interpersonal skills, cultural sensitivity, and the ability to work well in a team set exceptional employees apart. These skills ensure seamless guest experiences, operational efficiency, and uphold the brand’s reputation for excellence in hospitality.
What cities are hiring for Intercontinental Hotels jobs? Cities with the most Intercontinental Hotels job openings:
What states have the most Intercontinental Hotels jobs? States with the most job openings for Intercontinental Hotels jobs include:
Intercontinental Hotels jobs near you
Infographic showing various Intercontinental Hotels job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 8% Full Time, 87% Part Time, and 4% Temporary. Highlights an 79% Physical, 20% Hybrid, and 1% Remote job distribution, with an average salary of $62,384 per year, or $30 per hour.
Shift Engineer InterContinental Hotel Cleveland

Shift Engineer InterContinental Hotel Cleveland

IHG Hotels & Resorts

Cleveland, OH • On-site

$18.57/hr

Full-time

Posted 13 days ago

IHG rating

5.7

Company rating: 5.7 out of 10

Based on 148 frontline employees who took The Breakroom Quiz

66th of 105 rated hotels

Job description

Job Description
JOB OVERVIEW
Perform major repairs and maintenance work to ensure hotel maintenance quality and safety standards are achieved and maintained.
At InterContinental Hotels & Resorts®we want our guests to feel special, cosmopolitan and In the Know which means we need you to:
  • Be charming by being approachable, having confidence and showing respect.
  • Stay in the moment by understanding and anticipating guests' needs, being attentive and taking ownership of getting things done.
  • Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

DUTIES AND RESPONSIBILITIES
FINANCIAL RETURNS
• Follow procedures that ensure the security of inventory and assets such as tools, supplies, equipment, furniture, televisions, etc., replenishes supplies and inventory in a timely and efficient manner, and minimizes waste.
PEOPLE
• Promote teamwork and quality service through daily communication and coordination with other departments.
GUEST EXPERIENCE
• Respond in a courteous and prompt manner to all guest questions, complaints and/or requests to ensure strong guest satisfaction.
RESPONSIBLE BUSINESS
  • Perform maintenance and repairs for assigned area of expertise such as the interior and exterior of buildings, hotel rooms and contents, laundry and kitchen/refrigeration equipment, lighting, heating, air conditioning (HVAC), ventilation, and water treatment systems, and swimming pool-if applicable, etc.

© 2012 InterContinental Hotels Group. All rights reserved. Proprietary and Confidential.
IC/JD_Custom Template/CMH-AMER/EN-US/US/04.2012
  • Ensure that assigned equipment is prepared and operational for the following day's work.
  • Adhere to federal, state and local regulations concerning safety or other compliance requirements, as well as brand standards and local policy and procedures to ensure quality, safety, and consistency. Report all unsafe conditions or malfunctioning equipment to supervisor. May educate and train hotel staff in the safe and proper use of equipment.
  • May also perform other minor maintenance and repairs and/or conduct preventative maintenance duties as needed.
  • Assist with other duties as assigned.
QUALIFICATIONS AND REQUIREMENTS
Advanced vocational training plus two years of experience in general building maintenance or construction, or equivalent combination of education and experience. Professional certification and license if required by law.
This job requires ability to perform the following:
  • Carrying, lifting, pushing and/or pulling items weighing up to 100-300 pounds
  • Frequently standing up and moving about the facility
  • Frequently handling objects and equipment to maintain the facility
  • Frequently bending, stooping, kneeling, climbing and crawling

Other:
  • Specialized knowledge and skills or certification within a field or discipline such as plumbing, electrician, carpentry, equipment mechanics, HVAC, refrigeration, etc.
  • Communication skills are utilized a significant amount of time when interacting with the other supervisors, hotel staff and hotel guests.
  • Reading and writing abilities are utilized in order to document or record all tasks completed, to order supplies, to receive their instructions for the day and/or to read equipment repair manuals.
  • Mathematical skills, including basic math, percentages, quantities, and variances are used frequently.
  • May be required to work nights, weekends, and/or holidays.

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
The rate of pay for this role is at $18.57/hr.
About Us
At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?
About the Team
As the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

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About IHG Hotels & Resorts

Sourced by ZipRecruiter

Staybridge Suites is an extended stay hotel, offering elevated residential style-studios and suites, complimentary daily breakfast buffet, complimentary light bites & happy hour 3 days a week, and ample amenities to accommodate both short term and extended-stay guests. We know that being on the road means balancing work with family and friends, so we go out of our way to make your stays enjoyable while keeping you connected to what matters most.

Industry

Hospitality services

Company size

11 - 50 Employees

Headquarters location

Chandler, AZ, US

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