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Interactive Contact Center Jobs (NOW HIRING)

Interactive Brokers Group

About the Company Interactive Brokers Group, Inc. (NASDAQ: IBKR), a member of the S&P 500, is a ... We are seeking an experienced Contact Center & UC Engineer to join our Voice Services team. This ...

Fidelity Bank

Contact Center Banker

Wichita, KS · On-site

$16 - $20.25/hr

CONTACT CENTER BANKER Job Overview: Members of our call center and customer care teams love to ... Whether through Interactive Banking technology, online chats or over the phone, our team members ...

Fidelity Bank

Contact Center Banker

Wichita, KS · On-site

$17.75 - $22.25/hr

CONTACT CENTER BANKER Job Overview: Members of our call center and customer care teams love to ... Whether through Interactive Banking technology, online chats or over the phone, our team members ...

Fidelity Bank

Contact Center Banker

Wichita, KS · On-site

$16 - $20.25/hr

CONTACT CENTER BANKER Job Overview: Members of our call center and customer care teams love to ... Whether through Interactive Banking technology, online chats or over the phone, our team members ...

Yochana

Contact Center Tester

Ensuring that Interactive Voice Response systems are functioning correctly, including accurate ... Verifying that the contact center system integrates seamlessly with other AWS services like Amazon ...

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Showing results 21-40

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Interactive Contact Center information

See salary details

$66.5K

$88K

$91K

How much do interactive contact center jobs pay per year?

As of Sep 12, 2026, the average yearly pay for interactive contact center in the United States is $88,001.00, according to ZipRecruiter salary data. Most workers in this role earn between $90,000.00 and $90,000.00 per year, depending on experience, location, and employer.

What is an interactive contact center?

An Interactive Contact Center is a centralized platform where businesses manage customer communications across multiple channels, such as phone, email, chat, and social media. These centers use advanced technologies like Interactive Voice Response (IVR), AI chatbots, and CRM integration to provide efficient and personalized customer support. The goal of an Interactive Contact Center is to enhance the customer experience by streamlining interactions, improving response times, and offering self-service options. They are widely used in industries like retail, banking, healthcare, and telecommunications.

What are the key skills and qualifications needed to thrive as an interactive contact center agent, and why are they important?

To thrive as an Interactive Contact Center Agent, you need strong communication skills, problem-solving abilities, and customer service experience, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and chat or email platforms is typically required. Outstanding interpersonal skills, patience, and adaptability set top performers apart in managing diverse customer interactions. These skills and qualifications are crucial for delivering efficient, high-quality service and ensuring customer satisfaction in a fast-paced environment.

What are some common challenges faced by professionals working in an interactive contact center, and how can they be addressed?

Professionals in an Interactive Contact Center often encounter challenges such as managing high call volumes, adapting to rapidly changing customer needs, and maintaining consistent service quality across multiple communication channels. To address these challenges, it's important to develop strong multitasking and stress management skills, as well as to stay updated on the latest contact center technologies and best practices. Regular training, open communication with team members, and leveraging performance analytics can also help improve efficiency and ensure a positive customer experience.

What is the difference between Interactive Contact Center vs Customer Service Representative?

AspectInteractive Contact CenterCustomer Service Representative
CredentialsTypically requires basic customer service skills, sometimes certifications in communication or CRM toolsRequires strong communication skills, often with customer service training or certifications
Work EnvironmentCall centers, online chat, and omnichannel platformsCall centers, retail, or office settings
Industry UsageUsed across various industries including telecom, retail, and financePrimarily in retail, telecom, and service sectors
Job FocusHandling customer inquiries, providing support, and resolving issuesAssisting customers, processing transactions, and providing product info

Interactive Contact Centers focus on managing multiple communication channels and often involve technology-driven support, while Customer Service Representatives typically handle direct customer interactions in various settings. Both roles require strong communication skills but differ in scope and environment.

What are popular job titles related to Interactive Contact Center jobs?

For Interactive Contact Center jobs, the most frequently searched job titles are:

Infographic showing various Interactive Contact Center job openings in the United States as of September 2026, with employment types broken down into 100% Part Time. Highlights an 100% In-person job distribution, with an average salary of $88,001 per year, or $42.3 per hour.

Contact Center Relationship Manager

Columbus, IN • On-site

Centra
Telecommunications • 11 - 50 employees
Learn more about Centraexternal

Full-time

Posted 11 days ago

Key responsibilities

  • Lead and manage Department activities and Team Members executing the strategic plans for the department.

  • Counsel, train, support Team Members on product knowledge, Member inquiries, and promotion of products and services.

  • Assist Team Members in troubleshooting issues related to Centra Phone, Website, Billpayer, Debit/Credit Cards, Mobile Banking, and other products and services.

Job description

Thank you for your interest in a career with Centra. A career at Centra Credit Union is more than a job; it is an opportunity to make a meaningful impact in our Members’ financial lives and our communities. Centra was established in 1940 and is headquartered in Columbus, Indiana. Centra is ranked among the top five largest credit unions in Indiana and among the most financially sound institutions in the United States. Centra serves Membership throughout central and southern Indiana as well as other areas like Jamestown, NY, and Whitakers, NC. Centra Team Members enjoy excellent benefits, an atmosphere that fosters family and work-life integration, a heritage of strong values, a high level of Team Member engagement in the achievement of results, and the opportunity for growth with the Centra Family. Credit Unions are Not for Profit, Not for Charity, But for Service. If these are the things that matter to you then please read on, we look forward to hearing from you.  Centra Credit Union has an exciting opportunity for a Contact Center Relationship Manager located in Columbus, IN. The Contact Center Relationship Manager assists in the management of the multi-channel Contact Center Department and Team Members. Management includes fulfillment of supervisory and Team Member development duties; ensuring best of market Member experience standards through service delivery; ensuring team performance and positive engagements to create value for Members; and maintaining Contact Center in a safe and sound manner in compliance with policy and procedure. Collaborates with IT Department on technical issues, system updates and new technology.  Collaborates with other Departments for daily operations, Centra promotions and project related activities. At Centra, we approach compensation with care and integrity, ensuring our pay practices reflect local markets while honoring our commitment to our Team Members. Compensation is just one part of our total rewards approach. Eligible positions also offer a comprehensive benefits package designed to support you and your family.

Spanish/English interpreters may be eligible for an interpreting differential. 

ESSENTIAL FUNCTIONS: This position may be required to perform additional duties as requested. Reasonable accommodations may be made to enable individuals with disabilities to perform.

  • Lead and manage Department activities and Team Members executing the strategic plans for the department and in accordance with engagement focused goals, objectives and policies established. 
  • Counsel, train, and support Team Members on product knowledge, Member inquiries, and promotion of products and services at the Credit Union. Fosters successful on-boarding and in-boarding of new Team Members. Supports Team Members in de-escalating incidents and issues to result in creating value.
  • Assists Team Members in troubleshooting Centra Phone, Website, Billpayer, Debit/Credit Cards issues, Mobile Banking, and all other products and services. 
  • Execute and develop collaboration within the organization and other Departments to ensure a team effort and positive member experience delivery. 
  • Obtain or exceed key product/service goals within the Department to ensure profitable and sound business practices for the Credit Union. 
  • Maintain ongoing communication with Vice President Contact Center, informing of all pertinent problems, irregularities, new developments, changes, or other important information discovered via Member engagement. 
  • Maintain compliance with all Credit Union policies, procedures, compliance, and security protocols. 
  • Engage in projects across the Credit Union providing Contact Center subject matter expertise. 
  • Ensure the coordination of maintenance, vendor management, and administration of the Interactive Teller Machines (ITM).
  • Supervises the day-to-day operations of Contact Center. Supervisory duties include performance management, training and development, and demonstrating and cultivating Centra’s Vision, Mission and Core Values.

EDUCATION & EXPERIENCE – (Equivalent combination of Education & Experience will be considered.)

  • High School Diploma or General Education Diploma (GED)
  • A minimum of one year up to three years of similar or related experience, including preparatory experience.

Centra is an Equal Opportunity Employer.

Apply