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Contact Centre Ai Jobs (NOW HIRING)

Navtech, Inc.

Google Contact Center AI

Alpharetta, GA · On-site

$15.75 - $21.50/hr

Good knowledge of the Google Contact Center AI solution * Bachelors / Masters in Computer Science / Mathematics or equivalent practical experience (at least 4-5 years) * Experience in Machine ...

Navtech

Google Contact Center AI

Alpharetta, GA · On-site

$15.75 - $21.50/hr

Good knowledge of the Google Contact Center AI solution * Bachelors / Masters in Computer Science / Mathematics or equivalent practical experience (at least 4-5 years) * Experience in Machine ...

Wwwinc

Contact Center AI Specialist

Rockford, MI · On-site

This role will support strategy, optimization, and ongoing management of AI driven customer service capabilities, with a primary focus on Agentforce and supporting AI tools within the contact center.

BTI Services

Contact Center Specialist

Washington, DC · On-site

The Specialist works within the contact center's AI-assisted service model, using chatbot and automated-resolution outputs as a starting point where applicable, escalating or correcting automated ...

Navtech

Google Contact Center Specialist

Atlanta, GA · On-site

Good knowledge of the Google Contact Center AI solution * Bachelors / Masters in Computer Science / Mathematics or equivalent practical experience (at least 4-5 years) * Experience in Machine ...

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Google Contact Center AI

Alpharetta, GA • On-site

Navtech, Inc.
Civil Engineering Construction • 11 - 50 employees
Learn more about Navtech, Inc.external

$15.75 - $21.50/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Job Description:
Minimum Qualifications:
  1. Good knowledge of the Google Contact Center AI solution
  2. Bachelors / Masters in Computer Science / Mathematics or equivalent practical experience (at least 4-5 years)
  3. Experience in Machine Learning Tools and Algorithms like TensorFlow, AI, DL or NLP
  4. Excellent command over spoken, written and business communication skills
  5. Should have undergone Google's Cloud Fundamentals: Core Infrastructure Course

Job Requirements:
  1. Can configure, setup, administer and customize the CCAI solution per custom requirements
  2. Experience in delivering complex AI (or) DA projects
  3. Experience coding using one or more languages such as Python, Scala, Java, Go, combined with DataStructures, algorithms and software design
  4. Experience in DL frameworks such as TensorFlow, PyTorch, XGBoost, (or other)
  5. Knowledge of data flow and dialog flow in CCAI applications
  6. Deep knowledge of how NLU (natural language understanding) is used to implement Dialogflow conversations
  7. Implementation of chat virtual agent
  8. Implementation of voice virtual agent
  9. Integrating agents with third-party applications, data sources, API, etc
  10. Deep knowledge of options for storing parameters and fulfilling user requests
  11. Knowledge of taking actions with fulfillment
  12. Testing and Logging
  13. Knowledge of how to draw insights from recordings
  14. Environment Management
  15. Identification and implementation of best practices for the design and deployment of virtual agents
  16. Identify key aspects, such as security and compliance in the context of contact centers
  17. Knowledge of methods of compliance with Federal Regulations

Miscellaneous Requirements - Good to have:
  1. Knowledge of multiple CRM systems and integrating CCAI with other third-party CRM systems
  2. Knowledge of application migration and data migration from traditional (or legacy) systems to the Cloud
  3. Workflow based implementation and understanding of multiple business domains or processes
Navtech logo

About Navtech

Sourced by ZipRecruiter

Industry

Civil engineering construction

Company size

11 - 50 Employees

Headquarters location

New Bloomfield, PA, US

Year founded

1996

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