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Intake Resource Jobs in Kitchener, ON (NOW HIRING)

KPMG

Resource Management Technology Lead

Hamilton, ON · On-site

The Resource Management Technology Lead is responsible for the overall management, support ... Own the intake, analysis, prioritization, and delivery of platform enhancements and change requests

Manulife

MarTech Activation Analyst

Waterloo, ON · Hybrid

CA$62K - CA$104K/yr

Validate incoming business intake - confirming objectives, scope, and requirements are clear and ... A Human Resources representative will work with applicants who request a reasonable accommodation ...

University of Waterloo

Manager, Design

Waterloo, ON · On-site

Partners with Project Managers, the Director, and peer managers to coordinate workflow, priorities, resources, and delivery requirements. * Provides feedback on intake quality, timelines, capacity ...

TSA The Salvation Army TSA

Case Worker

Brantford, ON

Complete an intake and assessment on each resident. Provide problem solving/referral counselling to shelter and CRF Clients. Develop a network and make referrals to existing services and resources in ...

TSA The Salvation Army TSA

Case Worker

Hamilton, ON

CA$26.38/hr

Complete an intake and assessment on each resident including VI SPDAT and Diversion tools * Provide ... Develop a network and make referrals to existing services and resources in the community including ...

Aecon Group Inc.

Change Coordinator

Cambridge, ON · On-site

... Resource Groups (ERGs) , to ensure we are building with top talent and harnessing our collective ... Coordinate Management of Change activities from intake through implementation and closure.

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Intake Resource information

How to become an intake resource?

To become an intake resource, candidates typically need a high school diploma or equivalent, strong communication skills, and experience in customer service or administrative roles. Some positions may require knowledge of case management software or relevant certifications, and on-the-job training is often provided.

ServiceNow Strategic Portfolio Management (SPM) Consultant

Kitchener, ON • Hybrid

RSM
See more jobs at RSMexternal

Full-time

Re-posted 16 days ago

Key responsibilities

  • Facilitate workshops to understand client portfolio management processes, demand intake, resource planning, and project delivery frameworks

  • Own and manage the SPM product backlog, prioritizing features such as demand intake, project tracking, capacity planning, and financial management

  • Serve as a primary liaison between business stakeholders and technical teams to ensure alignment on SPM strategy, configuration, and outcomes

Job description

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM.

Responsibilities

  • Facilitate SPM-focused workshops to understand client portfolio management processes, demand intake, resource planning, and project delivery frameworks
  • Define and communicate a clear SPM vision and roadmap, aligning ServiceNow SPM capabilities (Demand Management, Project Portfolio Management, Resource Management, Agile Development) with business strategy and outcomes
  • Own and manage the SPM product backlog, prioritizing features such as demand intake, project tracking, capacity planning, and financial management
  • Collaborate with stakeholders to identify dependencies across SPM modules (e.g., Demand Project Resource Financials) and drive logical implementation sequencing
  • Act as a strategic advisor to optimize portfolio visibility, investment planning, and resource utilization through SPM capabilities
  • Lead sprint planning, backlog refinement, and reviews with a focus on iterative delivery of SPM solutions
  • Analyze existing portfolio and project management processes to identify opportunities for improved governance, prioritization, and execution
  • Serve as the primary liaison between business stakeholders and technical teams, ensuring alignment on SPM strategy, configuration, and outcomes
  • Drive stakeholder adoption of standardized demand, project, and resource management processes
  • Ensure delivery of scalable solutions that support enterprise portfolio management, Agile delivery, and hybrid project environments

Required Qualifications

  • 5-7 years of ServiceNow experience, including ServiceNow Administrator Certification
  • Hands-on experience implementing and supporting ServiceNow SPM modules (Demand Management, Project Portfolio Management, Resource Management, Agile Development)
  • Experience as a Business Analyst or Systems Analyst supporting SPM implementations and portfolio management transformations
  • 3-5 years of client-facing experience in a consulting or advisory role, with strong stakeholder management skills
  • 3+ years working in Agile environments (Scrum, SAFe), preferably delivering ServiceNow or SPM solutions
  • Strong understanding of portfolio management, project delivery lifecycles, and resource planning
  • Proven experience with project governance, demand prioritization, and portfolio reporting
  • Experience with financial tracking, budgeting, and forecasting within project or portfolio management tools
  • Demonstrated ability to perform business and technical requirements analysis, process mapping, and solution design
  • Strong knowledge of ITIL/ITSM principles and how they align with enterprise portfolio management

Preferred Qualifications

  • ITIL Foundation Certification
  • ServiceNow SPM-specific certifications (e.g., Certified Implementation Specialist - SPM)
  • Experience integrating ServiceNow SPM with tools such as Jira, Azure DevOps, or other Agile/project management platforms
  • Familiarity with portfolio prioritization frameworks, capacity planning, and investment governance models
  • Knowledge of financial management concepts such as CapEx/OpEx tracking and ROI analysis
  • Experience with enterprise Agile frameworks (e.g., SAFe) and their integration with portfolio management
  • Understanding of enterprise architecture or governance frameworks such as COBIT or Lean Portfolio Management

At RSM, we offer a competitive benefits and compensation package for all our people.We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmcanada.com/careers/life-at-rsm/rewards-and-benefits.html.

RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Canadian uniformed service; Canadian Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership.RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at careers@rsmus.com.

At RSM, an employee's pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.

Compensation Range: $86,500 - $138,500

Individualsselected for this role will be eligible for a discretionary bonus based on firm and individual performance.

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