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Intake Representative Jobs in Maryland (NOW HIRING)

NVR, Inc.

Call Center Representative

Thurmont, MD · On-site

$47K - $57K/yr

This involves intake, processing, timely responses, and tracking of requests, while providing a high level of customer service. The Customer Service Representative will use product and process ...

NVR Inc

Call Center Representative

Thurmont, MD · On-site

$47K - $57K/yr

This involves intake, processing, timely responses, and tracking of requests, while providing a high level of customer service. The Customer Service Representative will use product and process ...

Stryker

$28.06 - $37.96/hr

Mon - Fri, 6:55am- 3:25pm CST What you will do As the Repair Service Representative, you will serve ... Manage repair order intake and repair approvals for assigned regions * Communicate guidelines and ...

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Showing results 21-40

All JobsIntake Representative JobsIntake Representative Jobs in Maryland

Intake Representative information

See Maryland salary details

$30.1K

$43.1K

$81K

How much do intake representative jobs pay per year?

As of Sep 6, 2026, the average yearly pay for intake representative in Maryland is $43,089.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,400.00 and $41,700.00 per year, depending on experience, location, and employer.

What is an intake representative?

Intake Representatives are professionals who serve as the first point of contact for clients or patients seeking services from an organization, such as a healthcare facility, law firm, or social service agency. They are responsible for gathering initial information, assessing client needs, and ensuring that all necessary documentation is completed accurately. Intake Representatives play a crucial role in streamlining the onboarding process, helping clients navigate available services, and directing them to the appropriate departments or specialists. Their work requires strong communication, organizational, and customer service skills.

What skills and qualifications are needed to be an intake representative?

To thrive as an Intake Representative, you need strong organizational skills, attention to detail, and a background in customer service, often supported by a high school diploma or equivalent. Familiarity with case management software, electronic records systems, and basic office applications is typically required. Excellent interpersonal communication, active listening, and problem-solving skills help you effectively gather information and assist clients. These abilities ensure accurate data collection, efficient intake processes, and a positive experience for clients seeking services.

What challenges do intake representatives face and how can they manage their workload?

Intake Representatives often encounter periods of high call or inquiry volume, which can be challenging when trying to maintain accuracy and provide excellent customer service. Effective time management, prioritizing urgent cases, and utilizing available technology or workflow tools are helpful strategies. Additionally, clear communication with team members and supervisors can ensure that complex cases receive appropriate attention. Building resilience and maintaining a calm demeanor are also important for managing stress in a fast-paced environment.

What is the difference between Intake Representative vs Customer Service Representative?

AspectIntake RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma; some roles may require certification in healthcare or insuranceHigh school diploma; customer service experience often preferred
Work EnvironmentHealthcare facilities, insurance companies, or social servicesRetail, call centers, or service-oriented businesses
Employer & Industry UsageHealthcare, insurance, social servicesRetail, telecommunications, hospitality
Common Search & Comparison IntentUnderstanding role differences, job requirements, industry contextCustomer interaction, service skills, job duties

Intake Representatives primarily handle initial client or patient intake, verifying information and gathering necessary documentation in healthcare or insurance settings. Customer Service Representatives focus on assisting customers, resolving issues, and providing support across various industries. While both roles involve communication skills, Intake Representatives often work in specialized environments requiring specific knowledge, whereas Customer Service roles are broader and more customer-facing.

What are popular job titles related to Intake Representative jobs in Maryland?

For Intake Representative jobs in Maryland, the most frequently searched job titles are:

What job categories do people searching Intake Representative jobs in Maryland look for?

The top searched job categories for Intake Representative jobs in Maryland are:

Intake Representative jobs near you
Infographic showing various Intake Representative job openings in Maryland as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 64% Physical, 1% Hybrid, and 35% Remote job distribution, with an average salary of $43,089 per year, or $20.7 per hour.

Call Center Representative

NVR, Inc.

Thurmont, MD • On-site

$47K - $57K/yr

Full-time

Re-posted 20 days ago

NVR rating

8.2

Company rating: 8.2 out of 10

Based on 42 frontline employees who took The Breakroom Quiz

11th of 80 rated construction

Job description

As a Customer Service Representative, you areresponsible for the intake and administration of service requests, via electronic ticketing system, email, and telephone, which provides support to all NVR Manufacturing facilities. This involves intake, processing, timely responses, and tracking of requests, while providing a high level of customer service. The Customer Service Representative will use product and process expertise to troubleshoot requests, coordinate with other departments, respond to support requests, document issues, and elevate issues requiring specific technical expertise or follow-up.
This role is located in our Thurmont, MD plant.
Primary Responsibilities:
  • Manage and respond to incoming service requests from Homebuilding personnel regarding material/delivery discrepancies and requests.
  • Provide a high level of customer service in a fast-paced, high volume, environment and ensure responses to customers are timely, thorough, and professional.
  • Research each request to understand the nature and specific details of the issue in order to determine the level of response required. Prioritize requests and escalate to Supervisor or other NVR department as appropriate.
  • Initiate delivery of material by determining appropriate reason codes, based on request details, and accurately capture and record details of customer requests in designated tracking system(s).
  • Liaise with Manufacturing departments at multiple plants including Materials, Production, and Logistics, and with Homebuilding as needed to resolve issues and/or facilitate material deliveries.
  • Document resolutions in the appropriate tracking system(s) and share solutions, learnings, and best practices with team members.
  • Maintain accurate records; review and distribute applicable reports as required.

Qualifications:
  • Bachelor's or Associate's degree preferred.
  • 2+ years of administrative experience.
  • Customer Service experience preferred.
  • Strong interpersonal and communication skills.
  • Must possess strong organizational and time-management skills, accuracy, and attention to detail.
  • Reliability and initiative to be able to work effectively in a fast-paced, professional team environment.
  • Results driven with the ability to adapt to changing priorities.
  • Willingness to learn new skills and cross train in other departments.
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

Life at NVR
As the parent company of Ryan Homes, NVHomes, and Heartland Homes, NVR is a Top 5 US homebuilder that has been helping families build their happily ever after since 1948. All of our roles here at NVR, whether you are in the field or in the office, allow you to make a major impact in the lives of those who are looking to achieve home ownership. Our management team is tenured and talented (nearly 80% of them promoted from within), so you will have mentors who can share their knowledge, provide career guidance and encourage your success.
Benefits at NVR
In addition to our standard benefits, all employees have ownership in NVR through our Employee Stock Ownership Plan to actively participate in NVR's financial returns. NVR also offers a New Home Purchase Discount when purchasing one of our homes.
View more about our exceptional culture and benefits at https://www.nvrcareers.com/
We are an Equal Opportunity Employer.
Drug Testing and Background Check are required.
Applicants must be legally entitled to work in the United States, as NVR does not provide visa sponsorships.
This position pays $47,000 - $57,000/year.

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