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Intake Representative Jobs in Maryland (NOW HIRING)

Community Options

Intake Coordinator

Gaithersburg, MD · On-site

$19.50 - $26.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Intake Coordinator is the point person responsible for the overall coordination and ... Assisting directors with completing rep payee, room and board, eligibility determination, and any ...

Community options

Intake Coordinator

Gaithersburg, MD · On-site

$19.50 - $26.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Intake Coordinator is the point person responsible for the overall coordination and ... Assisting directors with completing rep payee, room and board, eligibility determination, and any ...

K&I HEALTHCARE SERVICES LLC

LCSWLCPC Intake Specialist

Waldorf, MD · On-site

$17 - $22.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Serves as a point of contact to patients, their families/representatives, outside agencies, and ... The Intake Specialist helps clients engage in treatment and wellness and has the primary ...

KabaFusion

National Intake Trainer (Acute)

Columbia, MD · On-site

$37K - $43K/yr

  • Life

  • Retirement

  • PTO

Directly involved in staff development, process implementation, and sustainability of both for intake, eligibility, and reauthorization representatives. This will be accomplished with cross ...

Baltimore City Community College

Intake Specialist

MD · On-site

$23/hr

The College is proud of the fact that over 50 nations are represented within the student body ... Description/Job Summary The Intake Specialist plays a critical role in facilitating the enrollment ...

State of Maryland - OPD District Operations

MD · On-site

$16.50 - $22/hr

Intake Specialists will answer phones, enter data and interview clients for information relevant to case files and to determine eligibility for representation by the Office of the Public Defender.

Help At Home

Intake Client Associate

Annapolis, MD · On-site

$21 - $24/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We're seeking a Intake Client Associate who is passionate about making a difference and driving ... representative for Help at Home within the community, enhancing brand awareness and supporting ...

Summit BHC

Intake RN-Night | Eagle View Behavioral Health | Bettendorf, Iowa About the Job: PURPOSE STATEMENT ... Communicates projected admissions to designated internal representative in a timely manner.

S. Albert Glass

Be Seen First

CSR - Commercial Glass Company

Beltsville, MD · On-site

$60K - $61K/yr

  • Medical

  • Retirement

  • PTO

This role is not traditional intake-heavy customer service . We utilize a call center for incoming calls, and we have an internal Admin CSR who handles initial intake and ticket creation . Your ...

NVR

Call Center Representative

Thurmont, MD · On-site

$47K - $57K/yr

This involves intake, processing, timely responses, and tracking of requests, while providing a high level of customer service. The Customer Service Representative will use product and process ...

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All JobsIntake Representative JobsIntake Representative Jobs in Maryland

Intake Representative information

See Maryland salary details

$30.1K

$43.1K

$81K

How much do intake representative jobs pay per year?

As of Aug 15, 2026, the average yearly pay for intake representative in Maryland is $43,089.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,400.00 and $41,700.00 per year, depending on experience, location, and employer.

What skills and qualifications are needed to be an intake representative?

To thrive as an Intake Representative, you need strong organizational skills, attention to detail, and a background in customer service, often supported by a high school diploma or equivalent. Familiarity with case management software, electronic records systems, and basic office applications is typically required. Excellent interpersonal communication, active listening, and problem-solving skills help you effectively gather information and assist clients. These abilities ensure accurate data collection, efficient intake processes, and a positive experience for clients seeking services.

What is the difference between Intake Representative vs Customer Service Representative?

AspectIntake RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma; some roles may require certification in healthcare or insuranceHigh school diploma; customer service experience often preferred
Work EnvironmentHealthcare facilities, insurance companies, or social servicesRetail, call centers, or service-oriented businesses
Employer & Industry UsageHealthcare, insurance, social servicesRetail, telecommunications, hospitality
Common Search & Comparison IntentUnderstanding role differences, job requirements, industry contextCustomer interaction, service skills, job duties

Intake Representatives primarily handle initial client or patient intake, verifying information and gathering necessary documentation in healthcare or insurance settings. Customer Service Representatives focus on assisting customers, resolving issues, and providing support across various industries. While both roles involve communication skills, Intake Representatives often work in specialized environments requiring specific knowledge, whereas Customer Service roles are broader and more customer-facing.

What challenges do intake representatives face and how can they manage their workload?

Intake Representatives often encounter periods of high call or inquiry volume, which can be challenging when trying to maintain accuracy and provide excellent customer service. Effective time management, prioritizing urgent cases, and utilizing available technology or workflow tools are helpful strategies. Additionally, clear communication with team members and supervisors can ensure that complex cases receive appropriate attention. Building resilience and maintaining a calm demeanor are also important for managing stress in a fast-paced environment.

What is an intake representative?

Intake Representatives are professionals who serve as the first point of contact for clients or patients seeking services from an organization, such as a healthcare facility, law firm, or social service agency. They are responsible for gathering initial information, assessing client needs, and ensuring that all necessary documentation is completed accurately. Intake Representatives play a crucial role in streamlining the onboarding process, helping clients navigate available services, and directing them to the appropriate departments or specialists. Their work requires strong communication, organizational, and customer service skills.

What are popular job titles related to Intake Representative jobs in Maryland?

For Intake Representative jobs in Maryland, the most frequently searched job titles are:

What job categories do people searching Intake Representative jobs in Maryland look for?

The top searched job categories for Intake Representative jobs in Maryland are:

Intake Representative jobs near you
Infographic showing various Intake Representative job openings in Maryland as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 23% Part Time, and 2% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $43,089 per year, or $20.7 per hour.

Intake Coordinator

Community Options

Gaithersburg, MD • On-site

$19.50 - $26.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 5 days ago

Community Options rating

6.4

Company rating: 6.4 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

88th of 240 rated social care providers

Job description

Community Options, Inc. is a national non-profit agency providing services to individuals with disabilities in 12 states.

We are currently seeking an Intake Coordinator in Rockville, MD. The Intake Coordinator is the point person responsible for the overall coordination and facilitation of
program admissions. This person is responsible for the admission processes of new individuals and all functions keeping existing individuals current and in good standing. Reporting directly to the Intake Supervisor for Pennsylvania, the Intake Coordinator is responsible for the oversight of individual data and authorizations in Therap, facilitation of new admissions upon intake, and the generating of billing methods in Therap.

Responsibilities

  • Collecting and uploading all necessary admission documentation, such as SSA award letters, birth certificates, Medicaid cards, IDs, etc.
  • Assure service authorizations in Therap are created and maintained to avoid loss of services and payments
  • Attends pre-placement meeting for all new admissions to ensure all necessary documents are collected prior to an admission
  • Enroll/Admit all individuals into Therap
  • Assure new residents and amendments to services are updated and/or entered in Therap
  • Assisting directors with completing rep payee, room and board, eligibility determination, and any other pertinent applications/contracts.
  • Enter, review, and update authorizations for all PA individuals.
  • Weekly generating of Attendance and ISP Data in Therap and communicating completion to the billing department
  • Works Collaboratively with billing department and regional offices for troubleshooting issues impacting billing and cash flow
  • Other duties as assigned by Intake Supervisor

Educational and Work Experience

  • Excellent verbal, written, interpersonal and communication skills
  • Knowledge and understanding of local and regional regulatory operations
  • Knowledge and understanding of state regulations
  • Understanding and commitment to community-based support for persons with disabilities
  • Experience with intake and admissions
  • Excellent time management skills
  • Familiarity with Social Security and Medicaid
  • Working Knowledge of ICD-10 codes
  • Therap experience is a plus
  • Proficiency in Microsoft Outlook, Word and Excel
  • High school diploma or equivalent
  • Ability to establish a comfortable and supportive relationship with individuals receiving support and team members.
  • General understanding of ODP and Waiver services preferred.
  • Experience with HCSIS, and Promise is a

Working Conditions

  • May be required to be on-call in cooperation with other management staff
  • Moderate overtime required throughout the year
  • Minimal hazards, general office working conditions
  • Valid Drivers License with good driving record.

    Why Community Options?

    • Competitive Insurance Benefits (Medical, Dental, Vision)
    • Paid Holidays—Including a Birthday Holiday
    • Generous PTO
    • Employee Incentive & Discount Programs
    • 403b Retirement Plan
    • Incredible career growth opportunities

    Community Options is an Equal Opportunity Employer M/F/D/V

    What Community Options employees say

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