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Insurance Utilization Review Jobs in Boston, MA (NOW HIRING)

... review and audit. * Complete required training and ongoing training to nd maintain system access ... Valid driver's license, a personal vehicle, and verifiable insurance are required. * Minimum of 1 ...

Candidates with only home care insurance experience. Job Summary: The Prior Authorization Clinician ... Performs utilization review activities, including pre-certification, concurrent and retrospective ...

... insurance side; provider side is completely irrelevant. The only thing they review is home care ... โ€ข Performs utilization review activities, including pre-certification, concurrent and ...

Primary Responsibilities : 1. Performs utilization review and discharge planning to inpatient ... insurance, contractual, and regulatory requirements as mandated. 11. Abides by MACIPA Case ...

... Utilization Review Accreditation Commission (URAC) and National Committee for Quality Assurance ... insurance benefits) to qualifying employees. All compensation determinations are based on the ...

Primary Responsibilities: 1. Performs utilization review and discharge planning to inpatient ... insurance, contractual, and regulatory requirements as mandated. 11. Abides by MACIPA Case ...

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Insurance Utilization Review information

See Boston, MA salary details

$23

$45

$74

How much do insurance utilization review jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for insurance utilization review in Boston, MA is $45.93, according to ZipRecruiter salary data. Most workers in this role earn between $36.30 and $52.74 per hour, depending on experience, location, and employer.

What is an insurance utilization review?

An Insurance Utilization Review job involves evaluating medical treatments and services to determine if they are necessary, appropriate, and covered by a patient's insurance plan. Professionals in this role review medical records, treatment plans, and insurance policies to ensure compliance with guidelines and cost-effectiveness. They work closely with healthcare providers, insurance companies, and patients to facilitate approvals or appeals. The goal is to balance quality patient care with cost containment in the healthcare system.

What are the key skills and qualifications needed to thrive in insurance utilization review?

To thrive in Insurance Utilization Review, you generally need a strong background in healthcare or nursing, an understanding of medical terminology, and analytical thinking skills, often supported by an RN license or relevant clinical experience. Familiarity with utilization management software, coding systems like ICD-10, and knowledge of regulatory requirements (such as Medicare or Medicaid) are important. Strong communication, attention to detail, and problem-solving abilities help professionals excel when interacting with providers and insurers. These skills are essential to ensure appropriate care is authorized while maintaining regulatory compliance and cost-effectiveness.

What are the most common challenges faced by insurance utilization review professionals?

One common challenge in Insurance Utilization Review is balancing the need for cost-effective care with the clinical needs of patients, which often requires careful analysis and decision-making. Professionals in this role frequently navigate complex medical records, strict policy guidelines, and collaborate with healthcare providers who may advocate strongly for particular treatments. Managing challenging conversations while maintaining professionalism and ensuring timely determinations are also a regular part of the role. Developing expertise in these areas can make the job both demanding and rewarding, while building a strong foundation for career growth within healthcare administration.

How do I get into an insurance utilization review?

To become an insurance utilization review specialist, candidates typically need a background in healthcare, nursing, or a related field, along with knowledge of insurance policies and medical terminology. Certification such as the Certified Professional in Healthcare Quality (CPHQ) or similar credentials can enhance job prospects. Relevant skills include attention to detail, analytical thinking, and familiarity with medical records and insurance software systems.

Is insurance utilization review a stressful job?

Insurance utilization review can be stressful due to the need for accuracy, attention to detail, and meeting strict deadlines. Reviewers often handle complex cases and must balance policy guidelines with patient needs, which can contribute to job pressure. However, the level of stress varies depending on workload, work environment, and individual coping skills.
Infographic showing various Insurance Utilization Review job openings in Boston, MA as of August 2026, with employment types broken down into 83% Full Time, 11% Part Time, and 6% Contract. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $95,540 per year, or $45.9 per hour.

Full Time Case Manager

Whittier Health Network

Westborough, MA โ€ข On-site

$33.87 - $48.91/hr

Full-time

Medical, Dental, Life, Retirement

Re-posted yesterday


Job description

Whittier Rehabilitation Hospital Westborough
150 Flanders Road
Westborough, MA  01510
Case Manager -Full Time 
Pay: $33.87-$48.91
Essential:
  • Meet with every patient/family within 1 working day of admission to introduce case management and begin an assessment of potential discharge planning needs. Take into account patient’s age and developmental level, cultural and religious practices, language and emotional barriers, healthcare needs, financial situation and family/community support.
  • Provide the patient and family information, in a form that they can understand, about the rehabilitation process, levels of care, homecare services, community resources and patient rights including Advance Directives.
  • Attend all interdisciplinary team meetings (RTC, FTC, TTC) to collaborate with the healthcare team, patient and family to establish a treatment plan with realistic goals and a target date to achieve the goals.  Identify variables that may influence the accomplishment of the goals. Continually evaluate the effectiveness of the plan and modify as needed.
  • Collaborate with the healthcare team, patient and family for a timely discharge to the next level of care, when appropriate. Assist the team in identifying agencies or facilities that can meet the patient’s healthcare needs
  • Make referrals to the next level of care and coordinate the transfer to maintain a continuation of services.  Counsel with the patient/family and the payor to coordinate funding for the services.  Obtain approval numbers from payor, if needed.
  • Organize all referral paperwork needed to make discharge referral, review for completeness and fax (or have faxed) to the agency or facility that will continue to provide service.
  • Maintain patient privacy and confidentiality at all times.  Release only information authorized by the patient/responsible party, and only the specific information required.
  • Case managers will act as utilization review coordinators.
  • At each Rehab Team Conference (RTC) the patient’s level of care will be monitored, per UR plan.
  • Refer any cases requiring medical judgment to a physician advisor.
  • Maintain timely contact with external case managers and third party payors as required under “continued stay review” programs.  Obtain approvals for continuation of the treatment plan. Advocate for services at an appropriate intensity to best meet the patient's needs.
  • Notify members of the team and business office of any exclusions or level of care changes.
  • Attend Utilization Review Committee meetings, as assigned.
  • Keep patient and family informed of Utilization Review decisions and provide discharge planning options to meet patient care needs.
  • Document all case management activities in the patient’s medical record, including notes related to conversations with patient/family, insurers and others in accordance with laws, regulations and hospital policy.
  • Participate in hospital-wide or department specific performance improvement initiatives as assigned.

PREREQUISITES:
  • Registered Nurse; with a minimum of 5 years varied nursing experience, preferably orthopedic, med-surg, geriatric or rehabilitation. Case management experience, preferred.
  • Excellent communication (written and verbal), interpersonal and organization skills.
  • Ability to assess, analyze, plan, implement and evaluate.
  • Basic knowledge of insurance, including an understanding of eligibility, benefits and limitations.
  • Knowledge of growth and development across the life span.
BENEFITS:Benefits:
  • 401(k)
  • Continuing education credits
  • Dental insurance
  • Disability insurance
  • Flexible spending account
  • Health insurance
  • Life insurance

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