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Insurance Technical Service Representative Jobs in Hamilton, ON

Sun Chemical Corporation

Rep Tech Service

Brampton, ON · On-site

ESSENTIAL JOB FUNCTIONS • Conducts technical service activities to support the most intricate and ... life and AD&D insurance programs. Eligibility of benefit timing may vary. EQUAL EMPLOYMENT ...

BITS Recruiting

Field Service Representative

Puslinch, ON · Hybrid

CA$70K - CA$85K/yr

Field Service Representative Location: Guelph, Ontario Salary: $70,000-$85,000 annually, depending ... Provide technical support through onsite service calls, telephone, and remote assistance. * Prepare ...

U-Haul

Customer Service Representative

Stoney Creek, ON

CA$17.60 - CA$18.60/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... Health insurance &Prescription plans,if eligible * Paid holidays, vacation, and sick days,if ...

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All JobsInsurance Technical Service Representative JobsInsurance Technical Service Representative Jobs in Hamilton, ON

Insurance Technical Service Representative information

What is the difference between Insurance Technical Service Representative vs Claims Adjuster?

AspectInsurance Technical Service RepresentativeClaims Adjuster
Required CredentialsTypically requires insurance licensing, technical knowledge, and sometimes certifications like CPCURequires licensing, claims handling certifications, and industry knowledge
Work EnvironmentOffice-based, customer service, technical support roles within insurance companiesField or office-based, investigating and settling insurance claims
Employer & Industry UsageInsurance carriers, agencies, and brokersInsurance companies, third-party administrators, and adjusting firms
Common Search & Comparison IntentUnderstanding technical support roles in insuranceComparing claims handling and settlement roles

The Insurance Technical Service Representative and Claims Adjuster roles share similarities in industry credentials and work environments. However, the Technical Service Rep focuses on providing technical support and customer service, while the Claims Adjuster handles investigating and settling claims. Both roles are essential in the insurance industry but serve different functions within the claims process.

What cities near Hamilton, ON are hiring for Insurance Technical Service Representative jobs?

Cities near Hamilton, ON with the most Insurance Technical Service Representative job openings:

Technical Service Representative

Mississauga, ON • On-site

Jacuzzi Group
Manufacturing • 1 - 5K employees
Learn more about Jacuzzi Groupexternal

CA$55K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 29 days ago

Job description

Jacuzzi Group is a leading manufacturer of hot tubs, swim spas, baths, showers, saunas, and pool equipment. With their headquarters in California and operations all over the world, Jacuzzi Group has been providing innovative wellness solutions for over 65 years.

Reporting to the Customer Service Manager, the ideal candidate will interact with our customers to provide product technical and process information in response to inquiries, concerns, and requests for technical support on spa products and services. The incumbent will provide a high level of customer service for our English and French speaking dealer and service center base, primarily through handling phone calls and emails and on-site service as required.

The Technical Support Specialist will work closely with Operations, Field Representatives, Quality and Customer Service implementing solutions that enhance the customer experience.

 WHAT YOU'LL DO

  • Provide expertise to our dealers and customers to resolve technical, functional, and operational issues for spa and swim spa product
  • Answer and respond professionally to technical dealer calls and emails with a customer first aptitude
  • Provide verbal instruction and French translation as needed for repairing spas and installing accessories
  • Perform service calls to the customer site as required
  • Troubleshoot warranty related issues, providing customers with an explanation of warranty terms for
  • various products
  • Write technical memos and product bulletins to keep dealers current on product updates
  • Work with the QA department on continuous improvement of our products
  • Provide the organization with analysis regarding problems reported from the field

Compensation is $55,000+

Requirements

  • Fully fluent in French and English
  • A minimum of 5 years' experience with customer interaction in a manufacturing/industrial environment
  • Strong technical aptitude and hands on capability in the field. Knowledge of spa products is an asset
  • Working knowledge of mechanic components and electrical troubleshooting
  • Demonstrated verbal and written communication skills.
  • Excellent problem-solver, able to manage and resolve conflict
  • Ability to work independently and effectively with co-workers and customers
  • Knowledge of MS Office Suite, ERP systems
  • Occasional travel, valid passport and driver's license required
  • Occasional overtime and weekend work may be required
  • Understanding of electro-mechanical concepts is required

Benefits

  • Remote work
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Apply