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Insurance Siu Jobs in Worcester, MA (NOW HIRING)

MAPFRE

Supervisor, SIU (Hybrid, Webster)

Webster, MA · On-site

$77K - $111K/yr

Summary Lead and develop a Special Investigations Unit (SIU) team responsible for investigating suspected fraudulent insurance claims across multiple lines of business. This role provides technical ...

The Whiteside Agency

Outside Auto Appraiser

Waltham, MA · Remote

$63K - $105K/yr

... insurers in the industry for over 170 years. Join us to discover a culture that is rooted in ... Subrogation, SIU, etc.). * Negotiates the claim with the customer and/or repair facilities ...

All JobsInsurance Siu JobsInsurance Siu Jobs in Worcester, MA

Insurance Siu information

See Worcester, MA salary details

$19.5K

$74.5K

$110.3K

How much do insurance siu jobs pay per year?

As of Aug 7, 2026, the average yearly pay for insurance siu in Worcester, MA is $74,517.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,900.00 and $99,800.00 per year, depending on experience, location, and employer.

How to become an insurance SIU investigator?

To become an insurance SIU (Special Investigations Unit) investigator, candidates typically need a background in insurance, law enforcement, or criminal justice, along with strong analytical and investigative skills. Relevant certifications such as the Certified Fraud Examiner (CFE) or specialized training in insurance fraud investigation can enhance prospects. Prior experience in claims adjusting or law enforcement is often preferred, and knowledge of insurance policies, legal procedures, and investigative tools is essential.

What are the key skills and qualifications needed for an insurance SIU position?

To excel as an Insurance SIU (Special Investigations Unit) Investigator, you need a solid background in insurance practices, fraud detection methodologies, and investigative techniques, often supported by a relevant degree or law enforcement experience. Familiarity with case management software, data analysis tools, and certifications such as the Certified Fraud Examiner (CFE) designation are highly beneficial. Outstanding analytical thinking, attention to detail, and effective communication skills set top performers apart in this field. These abilities are crucial for identifying fraudulent activities, compiling strong cases, and ensuring the integrity of insurance operations.

What does an insurance SIU investigator do?

Insurance SIU Investigators spend their days reviewing claims flagged for potential fraud, conducting interviews with claimants and witnesses, collecting and analyzing evidence, and preparing detailed investigative reports. They often collaborate closely with claims adjusters, legal teams, and occasionally law enforcement agencies to ensure thorough case handling. Investigators may conduct fieldwork, including site visits or surveillance, as part of gathering information for their cases. This dynamic role balances office work with investigative activities, requiring strong time management and adaptability to shifting priorities.

What is an insurance SIU?

An Insurance SIU (Special Investigations Unit) job involves investigating potentially fraudulent insurance claims to prevent financial losses for the company. SIU investigators analyze claims, review evidence, interview witnesses, and collaborate with law enforcement when necessary. Their goal is to detect fraud schemes such as staged accidents, false injury claims, or exaggerations of damages. These professionals must have investigative skills, knowledge of insurance regulations, and sometimes a background in law enforcement or claims adjusting.

What are popular job titles related to Insurance Siu jobs in Worcester, MA? For Insurance Siu jobs in Worcester, MA, the most frequently searched job titles are:
What job categories do people searching Insurance Siu jobs in Worcester, MA look for? The top searched job categories for Insurance Siu jobs in Worcester, MA are:
What cities near Worcester, MA are hiring for Insurance Siu jobs? Cities near Worcester, MA with the most Insurance Siu job openings:
Insurance Siu jobs near you
Infographic showing various Insurance Siu job openings in Worcester, MA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, and 6% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $74,517 per year, or $35.8 per hour.

Supervisor, SIU (Hybrid, Webster)

MAPFRE

Webster, MA • On-site

$77K - $111K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Summary
Lead and develop a Special Investigations Unit (SIU) team responsible for investigating suspected fraudulent insurance claims across multiple lines of business. This role provides technical expertise, operational leadership, and strategic direction while ensuring high-quality claim handling, regulatory compliance, and exceptional customer service. The SIU Supervisor plays a key role in staff development, fraud prevention initiatives, and driving departmental performance.
Responsibilities
  • Supervise and support a team of SIU professionals handling complex first- and third-party fraud investigations.
  • Ensure timely, thorough, and compliant claim investigations, evaluations, and resolutions.
  • Monitor claim quality, productivity, customer service metrics, and compliance with company policies and regulatory requirements.
  • Provide technical guidance on fraud investigations, coverage analysis, liability determinations, reserving, litigation management, and settlement strategies.
  • Review and authorize claim decisions, settlements, denials, and investigations within assigned authority levels.
  • Manage workloads, staffing, and resource allocation to maximize team effectiveness and service delivery.
  • Analyze performance trends, identify improvement opportunities, and implement best practices to enhance quality and efficiency.
  • Partner with internal and external stakeholders, including agents, defense counsel, vendors, independent investigators, and regulatory agencies.
  • Oversee the selection and management of external investigative resources to ensure quality results and expense control.
  • Hire, coach, mentor, and develop employees through ongoing feedback, training, and performance management.
  • Lead employee engagement, foster collaboration, and promote a culture of accountability, customer focus, and continuous improvement.
  • Participate in cross-functional initiatives, departmental projects, and strategic planning activities.
  • Conduct fraud awareness training and serve as a technical resource for claims personnel throughout the organization.

Qualifications
  • Bachelor's degree preferred or equivalent combination of education and related experience.
  • 7+ years of insurance claims experience, including significant exposure to fraud investigations.
  • Prior leadership, supervisory, or team lead experience preferred.
  • Strong knowledge of casualty claims handling, fraud indicators, investigative techniques, coverage analysis, and litigation management.
  • Demonstrated ability to coach and develop employees while driving performance results.
  • Excellent analytical, problem-solving, organizational, and decision-making skills.
  • Strong verbal and written communication skills with the ability to effectively influence and collaborate across departments.
  • Ability to obtain and maintain required state licensing.

What You'll Bring
  • Passion for fraud detection and claim excellence.
  • Proven leadership and relationship-building skills.
  • Customer-focused mindset with a commitment to delivering exceptional service.
  • Ability to lead through change and drive continuous improvement.
  • Strong business acumen and sound judgment in complex claim situations.

Why Mapfre?
As a global insurance leader with a strong local presence, we offer more than a job- we provide a purpose-driven career where your growth, well-being, and impact truly matter.
Purpose & Culture: Join a company built on trust, collaboration, and inclusion. Our values guide everything we do, creating a workplace where people feel respected and empowered.
Career Growth: Advance your skills through tuition reimbursement, leadership programs, and internal mobility opportunities. Your development is our priority.
Social Responsibility: Contribute to meaningful initiatives through Fundación Mapfre, supporting communities and sustainability worldwide.
Pay Transparency: The typical starting salary range for this role is determined by several factors including skills, experience, education, certifications, and location. Some roles at Mapfre are eligible for commission and/or bonus earnings, in addition to salary, calculated based upon factors set forth in the compensation plan for the role.
Salary Range: $77,700 - $111,800
Benefit Highlights:
At Mapfre, we invest in our employees' well-being by offering a comprehensive benefits package, including:
  • Paid Time Off (PTO): A flexible PTO program that combines vacation, personal, volunteer and sick time into one convenient bank of paid time off.
  • 401(k) & Profit Sharing: Eligible employees may participate in Mapfre's 401(k) plan that includes company matching contributions up to certain amounts under the terms of the plan.
  • Medical, Dental and Vision Coverage: Choice of comprehensive medical, dental and vision insurance coverage under group plans offered by the company.
  • Other Benefits Include: STD, LTD, Life Insurance, FSA, HSA and various wellness programs

Benefits provided are subject to the terms and conditions of the applicable benefit plan or policy. The Company reserves the right to alter, amend, or terminate benefits in its sole discretion. To learn more about our benefit offerings please visit: https://mapfre.gobenefits.net/
If you require a reasonable accommodation during the application or selection process, please contact the Mapfre Talent Acquisition team at talentacquisition@mapfre.com. Mapfre is proud to be an Equal Opportunity Employer.
Important Notice:
The information above is intended to provide a general overview of available benefits. Eligibility, plan provisions, and coverage are governed by the terms and conditions of the applicable benefit plans and policies, which may be modified from time to time

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