Insurance Service Jobs in Surrey, BC (NOW HIRING)

This is an Internal ICBC job posting for applicants within the bargaining unit. External applicants will not be considered. 

We welcome applications from all qualified job seekers. Should you require accommodations throughout the application or hiring process, please don't hesitate to contact accessibility_services@icbc.com, as we are committed to ensuring a seamless and accessible experience for all candidates.

Closing date: August 7, 2026

ICBC's Insurance Policy Analysis department is looking for a detail-oriented critical thinker to join our team as an Insurance Analyst. This role supports the development of insurance policy by recommending product and policy improvements, contributing to the development of new products, and providing expert technical advice on underwriting, insurance products and coverages, and the licensing and registration of vehicles.

Key Responsibilities

The Insurance Policy Analysis department is responsible for developing, evaluating, interpreting, and recommending changes to policies related to ICBC's insurance coverage, vehicle rating, and associated regulations.

This challenging position involves interpreting corporate policies, procedures, legislation, and regulations in order to understand policy intent, assess policy issues, and support sound policy decisions. It also involves conducting research, analyzing options, assessing impacts and trade-offs, formulating recommendations, and drafting proposals to support decision-making.

• Identifies the need for changes to insurance policies and procedures, relevant regulations and legislation, insurance products and coverages, based on emerging issues, policy gaps, operational impacts, and customer outcomes.
• Researches policy issues, assesses implications, analyzes options, and formulates recommendations, drafts proposals, and presents recommendations to management, internal committees, Cabinet Ministers, and Government for approval.
• Interprets and applies corporate policies, procedures, legislation, and regulations to provide guidance and support consistent policy application.

Position Requirements

• An expert knowledge of insurance products, along with an understanding of how insurance policy is developed, evaluated, approved, and implemented within legislative and regulatory frameworks.
• The ability to distill and communicate very complex information clearly, both verbally and in writing.
• The ability to lead analysis of insurance issues, including assessing impacts, identifying options, and making sound policy recommendations.
• A solid foundation of insurance industry knowledge including the theories, principles, concepts, standards and practices of the property and casualty insurance industry.
• Several years of progressively more responsible experience in the insurance industry, with an emphasis on analysis, risk assessment, and leadership.

A very good understanding of the Enhanced Care model, or no-fault equivalent, would be considered an asset.

About us: 

At ICBC, it's our job to make sure the car insurance system works for all British Columbians, today and in the future. Check out our ICBC Year in Review 2025  to learn more about what we've accomplished! If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

 Our values guide how we interact with customers, partners, and each other. They shape our decisions and create a culture where employees feel inspired and empowered to do their best work.

• Collaborative: We include different perspectives to reach our common goals.
• Supportive: We seek to understand to meet diverse and evolving needs.
• Straightforward: We simplify the complex to make things easier.
• Knowledgeable: We gain knowledge through experience and learning to make informed decisions.

Work arrangements defined: 

• Hybrid 8 - you will work a minimum of 8 days in a 4-week period at your primary office headquarters (typically 2 days per week). The remaining days will be remote within British Columbia.  Please note there are updates to the hybrid model, starting September. This role will be moving to 2 days per week in office.

Only candidates legally entitled to work in Canada will be considered for this position.

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