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Insurance Retention Agent Jobs in Redmond, OR (NOW HIRING)

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Insurance Retention Agent information

See Redmond, OR salary details

$26.5K

$68.9K

$128.8K

How much do insurance retention agent jobs pay per year?

As of Aug 7, 2026, the average yearly pay for insurance retention agent in Redmond, OR is $68,913.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,200.00 and $81,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an insurance retention agent?

To thrive as an Insurance Retention Agent, you need strong knowledge of insurance products, policy terms, and customer account management, often supported by a high school diploma or relevant insurance certifications. Familiarity with CRM software, policy management systems, and call center platforms is typically required. Excellent communication, problem-solving, and negotiation skills help you build rapport and address client concerns effectively. These abilities are essential for maintaining customer satisfaction, reducing policy cancellations, and driving business growth.

What is the difference between Insurance Retention Agent vs Insurance Customer Service Representative?

AspectInsurance Retention AgentInsurance Customer Service Representative
CredentialsLicensing may be required; sales and retention trainingGenerally customer service training; licensing varies
Work EnvironmentCall centers, insurance offices, remoteCall centers, insurance offices, remote
Employer & Industry UsageInsurance companies, agenciesInsurance companies, agencies, brokers
Primary FocusRetaining existing clients, upselling policiesHandling inquiries, providing policy info, resolving issues

While both roles involve communication with clients, Insurance Retention Agents focus on maintaining client relationships and reducing policy cancellations, often involving sales skills. Insurance Customer Service Representatives primarily address client questions and support needs. The roles overlap in work environment and credentials but differ in primary responsibilities.

What are some common challenges insurance retention agents face, and how can they overcome them?

Insurance Retention Agents often encounter challenges such as handling dissatisfied clients, addressing concerns about policy costs, and competing with offers from other companies. To overcome these challenges, agents should focus on building strong relationships with clients, actively listening to their needs, and demonstrating the unique value of their company's products. Additionally, staying well-versed in policy details and industry trends empowers agents to provide tailored solutions and improve retention rates.

What is an insurance retention agent?

Insurance Retention Agents are professionals who work for insurance companies or agencies with the primary goal of retaining existing clients. They reach out to policyholders whose policies are up for renewal or at risk of cancellation, addressing concerns, answering questions, and offering solutions to keep their business. Their responsibilities often include explaining policy benefits, handling customer complaints, and sometimes negotiating discounts or policy adjustments. By maintaining strong client relationships, they help reduce customer churn and support the company’s long-term growth.
What are popular job titles related to Insurance Retention Agent jobs in Redmond, OR? For Insurance Retention Agent jobs in Redmond, OR, the most frequently searched job titles are:
What job categories do people searching Insurance Retention Agent jobs in Redmond, OR look for? The top searched job categories for Insurance Retention Agent jobs in Redmond, OR are:
Insurance Retention Agent jobs near you
Infographic showing various Insurance Retention Agent job openings in Redmond, OR as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $68,913 per year, or $33.1 per hour.

Account Manager - State Farm Agent Team Member

Brian Myers - State Farm Agent

Redmond, OR • On-site

$50K - $65K/yr

Full-time

Medical, PTO

Re-posted 29 days ago

Job description

Benefits:
  • License Paid by Agency
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule

ABOUT OUR AGENCY:
I opened my agency in 2021, and since then our team has grown to six incredible team members plus myself. Creating a supportive, enjoyable workplace is a top priority, which is why we offer health benefits, strong work–life balance, paid licensing costs, team-building activities, and additional paid time off. Our break room is always stocked with snacks, and I love surprising the team with food and treats throughout the month. On a personal note, I’m an avid outdoorsman and never pass up the chance to share (or hear) a good joke—there’s always plenty of laughter in the office.
We’re looking for someone who wants to contribute to a positive, people-focused team and grow right alongside us. If you enjoy a friendly environment where hard work is appreciated and humor is always welcome, this could be a great place to build your career.
ROLE DESCRIPTION:
As Account Manager - State Farm Agent Team Member for Brian Myers - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.
Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.
RESPONSIBILITIES:
  • Develop and maintain customer relationships to drive retention and growth.
  • Conduct policy reviews and provide recommendations to customers.
  • Oversee the resolution of complex customer issues.
  • Use your knowledge of our insurance products to recommend, explain and sell policies to both cold and warm leads.
QUALIFICATIONS:
  • Experience in insurance sales or account management preferred.
  • Leadership and interpersonal skills.
  • Proven track record of meeting sales targets.
  • Willingness to engage in sales conversations.