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Insurance Retention Agent Jobs in Jackson, MI (NOW HIRING)

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Insurance Retention Agent information

See Jackson, MI salary details

$22.7K

$59.2K

$110.5K

How much do insurance retention agent jobs pay per year?

As of Sep 5, 2026, the average yearly pay for insurance retention agent in Jackson, MI is $59,157.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $70,100.00 per year, depending on experience, location, and employer.

What is an insurance retention agent?

Insurance Retention Agents are professionals who work for insurance companies or agencies with the primary goal of retaining existing clients. They reach out to policyholders whose policies are up for renewal or at risk of cancellation, addressing concerns, answering questions, and offering solutions to keep their business. Their responsibilities often include explaining policy benefits, handling customer complaints, and sometimes negotiating discounts or policy adjustments. By maintaining strong client relationships, they help reduce customer churn and support the company’s long-term growth.

What are the key skills and qualifications needed to thrive as an insurance retention agent?

To thrive as an Insurance Retention Agent, you need strong knowledge of insurance products, policy terms, and customer account management, often supported by a high school diploma or relevant insurance certifications. Familiarity with CRM software, policy management systems, and call center platforms is typically required. Excellent communication, problem-solving, and negotiation skills help you build rapport and address client concerns effectively. These abilities are essential for maintaining customer satisfaction, reducing policy cancellations, and driving business growth.

What are some common challenges insurance retention agents face, and how can they overcome them?

Insurance Retention Agents often encounter challenges such as handling dissatisfied clients, addressing concerns about policy costs, and competing with offers from other companies. To overcome these challenges, agents should focus on building strong relationships with clients, actively listening to their needs, and demonstrating the unique value of their company's products. Additionally, staying well-versed in policy details and industry trends empowers agents to provide tailored solutions and improve retention rates.

What is the difference between Insurance Retention Agent vs Insurance Customer Service Representative?

AspectInsurance Retention AgentInsurance Customer Service Representative
CredentialsLicensing may be required; sales and retention trainingGenerally customer service training; licensing varies
Work EnvironmentCall centers, insurance offices, remoteCall centers, insurance offices, remote
Employer & Industry UsageInsurance companies, agenciesInsurance companies, agencies, brokers
Primary FocusRetaining existing clients, upselling policiesHandling inquiries, providing policy info, resolving issues

While both roles involve communication with clients, Insurance Retention Agents focus on maintaining client relationships and reducing policy cancellations, often involving sales skills. Insurance Customer Service Representatives primarily address client questions and support needs. The roles overlap in work environment and credentials but differ in primary responsibilities.

What are popular job titles related to Insurance Retention Agent jobs in Jackson, MI?

For Insurance Retention Agent jobs in Jackson, MI, the most frequently searched job titles are:

What job categories do people searching Insurance Retention Agent jobs in Jackson, MI look for?

The top searched job categories for Insurance Retention Agent jobs in Jackson, MI are:

What cities near Jackson, MI are hiring for Insurance Retention Agent jobs?

Cities near Jackson, MI with the most Insurance Retention Agent job openings:

Insurance Retention Agent jobs near you

Customer Relations Representative - State Farm Agent Team Member

Brandon Krugh - State Farm Agent

Howell, MI • On-site

$45K - $60K/yr

Full-time

PTO

Re-posted 21 days ago

Job description

Benefits:
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Opportunity for advancement
  • Paid time off
  • Training & development

ABOUT OUR AGENCY:
I launched our agency in December 2016, building on years of experience with State Farm as a team member, Agency Field Specialist, and Marketing Analyst. With over a decade in the insurance industry, I’ve cultivated a team of four full-time professionals who are dedicated to making a difference for our customers and community.
We believe in rewarding hard work and fostering a supportive, engaging work environment. Our team members enjoy three weeks of paid time off annually, plus opportunities to earn additional rewards like lunches, dinners, and gift cards through in-office promotions.
As a lifelong Livingston County resident and active community leader, I’m deeply invested in the people we serve. I’m a proud graduate of Brighton High School  and Central Michigan University. My commitment extends beyond the office as a football coach at Brighton High School for 25 years and coach of the Girls Flag Football Team. I also serve on the Howell Area Chamber of Commerce Board of Directors and the Executive Board for Work Skills Foundation.
Our office culture is built on a “people-first” philosophy, where community impact and personal growth are top priorities. We treat our team like family, celebrate successes together, and focus on creating a positive and collaborative work environment. Joining our team means becoming part of a supportive group that values hard work, teamwork, and making a meaningful difference.
ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Brandon Krugh - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 
RESPONSIBILITIES:
  • Manage customer inquiries and resolve issues.
  • Maintain client records and update information as needed.
  • Assist with customer retention strategies.
  • Coordinate with other departments to ensure customer satisfaction.
QUALIFICATIONS:
  • Strong communication and problem-solving skills.
  • Experience in customer service preferred.
  • Ability to handle high-stress situations calmly.