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Insurance Retention Agent Jobs in Alabama (NOW HIRING)

Alabama Motorists Assoc Inc

Life Sales Agent

Oxford, AL

$82K - $106K/yr

Life Sales Agent If you are a career-minded, service-driven individual looking to join a fast-paced ... of Life insurance products * Provide excellent customer service and maintain retention ...

American Automobile Association

Life Sales Agent

Oxford, AL · On-site

$82K - $106K/yr

Life Sales Agent If you are a career-minded, service-driven individual looking to join a fast-paced ... of Life insurance products * Provide excellent customer service and maintain retention ...

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Insurance Retention Agent information

What are the key skills and qualifications needed to thrive as an insurance retention agent?

To thrive as an Insurance Retention Agent, you need strong knowledge of insurance products, policy terms, and customer account management, often supported by a high school diploma or relevant insurance certifications. Familiarity with CRM software, policy management systems, and call center platforms is typically required. Excellent communication, problem-solving, and negotiation skills help you build rapport and address client concerns effectively. These abilities are essential for maintaining customer satisfaction, reducing policy cancellations, and driving business growth.

What is the difference between Insurance Retention Agent vs Insurance Customer Service Representative?

AspectInsurance Retention AgentInsurance Customer Service Representative
CredentialsLicensing may be required; sales and retention trainingGenerally customer service training; licensing varies
Work EnvironmentCall centers, insurance offices, remoteCall centers, insurance offices, remote
Employer & Industry UsageInsurance companies, agenciesInsurance companies, agencies, brokers
Primary FocusRetaining existing clients, upselling policiesHandling inquiries, providing policy info, resolving issues

While both roles involve communication with clients, Insurance Retention Agents focus on maintaining client relationships and reducing policy cancellations, often involving sales skills. Insurance Customer Service Representatives primarily address client questions and support needs. The roles overlap in work environment and credentials but differ in primary responsibilities.

What are some common challenges insurance retention agents face, and how can they overcome them?

Insurance Retention Agents often encounter challenges such as handling dissatisfied clients, addressing concerns about policy costs, and competing with offers from other companies. To overcome these challenges, agents should focus on building strong relationships with clients, actively listening to their needs, and demonstrating the unique value of their company's products. Additionally, staying well-versed in policy details and industry trends empowers agents to provide tailored solutions and improve retention rates.

What is an insurance retention agent?

Insurance Retention Agents are professionals who work for insurance companies or agencies with the primary goal of retaining existing clients. They reach out to policyholders whose policies are up for renewal or at risk of cancellation, addressing concerns, answering questions, and offering solutions to keep their business. Their responsibilities often include explaining policy benefits, handling customer complaints, and sometimes negotiating discounts or policy adjustments. By maintaining strong client relationships, they help reduce customer churn and support the company’s long-term growth.
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Insurance Retention Agent jobs near you

Life Sales Agent

Alabama Motorists Assoc Inc

Birmingham, AL

$96K - $124K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 29 days ago

Job description

Life Sales Agent

If you are a career-minded, service-driven individual looking to join a fast-paced organization that is nationally known, then you have arrived.  With our strong AAA products, legendary service and company resources to help your success, you'll enjoy the benefits of selling our great products while growing financially and professionally.

What We Can Offer You:

  • 100K+ Earning Potential

  • Uncapped Commissions

  • Paid Vacation

  • All Warm Leads Provided

  • No Overhead Cost Expenses

  • Paid Training and Licensing

  • Top Agent Performance Incentives Programs

  • Stability of a 120-year-old organization that thrives on Member Satisfaction and Legendary Service.

Responsibilities include:

  • Making daily warm sales calls from our large membership database

  • Engaging with members walking into the branches to discuss AAA Life Insurance products

  • Identifying the financial needs of our members and translating the importance and benefits of Life insurance products

  • Provide excellent customer service and maintain retention

Qualifications:

  • Be an effective communicator both written and verbal

  • Have computer experience and good organizational skills

  • Self-motivated and fully committed to building a profitable business

  • Sales experience highly preferred

  • High School Diploma required, College Degree a plus

  • Ability to qualify for a Life Insurance License

  • Possess a competitive sales drive to meet and exceed monthly goals

  • Prior insurance industry experience is not required, but a plus.

  • Successful completion of background, credit check, and drug screen
    #LI-BR1

Remarkable benefits:

•    Health coverage for medical, dental, vision

•    401(K) saving plans with company match AND Pension    

•    Tuition assistance

•    Floating holidays and PTO for community volunteer programs

•    Paid parental leave

•    Wellness programs

•    Employee discounts (membership, insurance,

travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify

Apply