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Insurance Recovery Manager Jobs in Virginia (NOW HIRING)

Life Protect 24/7

Collections Agent

Norfolk, VA · On-site

$1.3K/mo

You will report to the Recovery Manager and be responsible for handling outbound and inbound calls ... Medical, Dental, Vision, AD&D, and Life Insurance * HSA Options * 401k with Company Match

Avenues Recovery

Operations Manager

Norfolk, VA · On-site

Who We Are Avenues Recovery Center is a nationwide network of drug and alcohol rehab centers ... Medical Insurance * Dental * Vision * Accident * Critical Illness * Hospital Indemnity * Voluntary ...

Avenues Recovery

Operations Manager

Norfolk, VA · On-site

$60K - $70K/yr

Who We Are Avenues Recovery Center is a nationwide network of drug and alcohol rehab centers ... Medical Insurance * Dental * Vision * Accident * Critical Illness * Hospital Indemnity * Voluntary ...

Bradley Free Clinic

Peer Recovery Specialist

Roanoke, VA · On-site

$17.75 - $22.75/hr

Peer Recovery Services Specialist / Community Health Worker POSITION SUMMARY: This is a dual role ... data management. BENEFITS: Medical Insurance: Participating employees contribute 25% of the ...

Avenues Recovery

Operations Manager

Norfolk, VA · On-site

$60K - $70K/yr

Who We AreAvenues Recovery Center is a nationwide network of drug and alcohol rehab centers ... Benefit Term Insurance with Long Term CareLegal CoveragePet InsuranceIdentity Theft ...

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Insurance Recovery Manager information

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Collections Agent

Norfolk, VA • On-site

Life Protect 24/7
Health Care and Social Assistance • 501 - 1,000 employees
Learn more about Life Protect 24/7external

$1.3K/mo

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Key responsibilities

  • Handle inbound and outbound calls from customers to address account updates, product questions, and customer concerns.

  • Review customer situations to determine the best approach for shipping products, increasing account retention, and resolving issues.

  • Obtain payment information, process sales and cancellations, and report escalated issues to management.

Job description

Life Protect 24/7 is searching for self-motivated, high-performing individuals with a desire to advocate for others, challenge themselves, and become leaders in recovering client accounts and solidifying relationships with our customer base. 


Schedule: 9am-6pm Monday-Friday; OT optional 6pm-7pm Monday-Friday

How do you do that?

You will make and receive calls from diverse customers who need to update their service or account for our product – a medical and security alert system that goes wherever you do. A service that helps save over 4,500 individuals every month.

You will report to the Recovery Manager and be responsible for handling outbound and inbound calls from our client base in a respectful and professional manner that preserves the relationship and improves customer relations. You will listen patiently, engage with the customer, show empathy, build rapport, obtain a form of payment & offer solutions to increase shipped units. The responsibilities of this role include reviewing each customer's situation to determine the best approach to ship the customer's product, increase account retention, and address product questions and customer concerns. With our Customer First approach, we will deliver a Best in Class experience at every opportunity! 


Other responsibilities include:

  • Handling inbound/outbound calls, listening to the customer's concerns, and obtaining a form of payment to ship the customer's product

  • Handling customer complaints

  • Identifying & reporting escalated issues and complaints to management

  • Processing sales & cancellations

  • Offering savings opportunities and switching the form of payment when applicable

  • Having a good understanding of assigned goals and objectives

  • Perform other duties as assigned by management 


What we offer:  

  • Competitive Pay

  • Weekly Pay

  • Paid Training

  • Paid Time Off

  • Medical, Dental, Vision, AD&D, and Life Insurance

  • HSA Options

  • 401k with Company Match

  • Employee Development Program

  • Employee Product Discount

  • Beautiful Call Center Work Space

  • Convenient access to walking trails and Norfolk Premium Outlets

What you offer:

  • Must be at least 18 years of age

  • High school diploma or equivalent

  • Strong computer and interpersonal communication skills 

  • 1-2 years of customer service in a call center, service industry, or retail sales

  • A customer-focused approach with adaptability to new situations 

  • Ability to multitask, prioritize, and manage time 

  • Motivation, and desire to achieve powered by YOU!


Paid Hourly + Commission

  • Agents earn on average an additional $275+ in weekly commissions and an additional in $1,350/monthly commissions


Schedule: 9am-6pm Monday-Friday; OT optional 6pm-7pm Monday-Friday

If this sounds like the spot for you, and you meet our qualifications, we invite you to apply and bring your skills and charisma to our table.


We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.