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Insurance Policy Business Service Manager Jobs (NOW HIRING)

ABRA

Customer Service Manager

Minot, ND · On-site

The Customer Service Manager contributes directly to customer satisfaction, repair capture, and ... Valid driver's license and eligibility under company insurance policy (not an excluded driver)

ITW Hobart Service

Service Manager

Jackson, MS

The Service Manager will also be required to support and enforce all company policies and ... Finance & Accounting - Intermediate knowledge of financial drivers of a business (e.g. analysis of ...

Allegiance Trucks

Service Manager

Bangor, ME · On-site

$85K - $105K/yr

Medical, Dental and Vision plans, a complimentary life insurance policy, and several other ... Review and compare monthly financial results against the business plan and initiate any corrective ...

Murphy-Hoffman Company

Service Manager

Memphis, TN · On-site

Job Details Job Title Service Manager Business Function Management Branch Name MHC Truck Leasing ... Formulates the major objectives, specific policies, plans procedures and programs for the service ...

VIP Tires & Service

Service Manager

Hanover, MA · On-site

$80K - $100K/yr

Make workplace safety the top priority by enforcing safety policies and procedures. * Build and ... Prepare the location, service desk, and equipment daily for business operations. Benefits:

Loenbro

Service Manager

Franklin, TN · On-site

Service Manager Company: Loenbro, LLC Business Unit/Department: Electrical Service Location ... Life and disability insurance * Professional development and training opportunities * Employee ...

Loenbro

Service Manager

Franklin, TN · On-site

Service Manager Company: Loenbro, LLC Business Unit/Department: Electrical Service Location ... Life and disability insurance * Professional development and training opportunities * Employee ...

Margaux

Service Manager

Brookfield, WI

$44K - $50K/yr

FREE $25,000 Life Insurance Policy * FREE Lifetime enrollment in our Industry-leading Employee ... service meet appropriate standards. * Demonstrates time management and organizational skills.

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Insurance Policy Business Service Manager information

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Insurance Customer Service Manager

Houston, TX • On-site

Benchmark Insurance Group
Insurance Services • 1 - 10 employees
Learn more about Benchmark Insurance Groupexternal

Full-time

Medical, Dental, Vision, PTO

Re-posted 18 days ago

Job description

Benchmark Insurance Group of Texas is seeking an experienced Customer Service Manager Lead. The Insurance Customer Service Representative is the first line of defense on all service items. This position will serve the customer by using rapport building, excellent communication, and exceptional problem-solving skills. Retention is our primary goal and we strive to provide exceptional customer service to all our clients with courtesy and professionalism.

Duties and Responsibilities:

  • Provide exceptional customer service by responding promptly to all inbound customer calls
  • Build rapport with each customer
  • Listens to customers' requests and inquiries
  • Processing incoming mail as well as department e-mail inboxes
  • Escalates accounts to the appropriate team if necessary
  • Processes policyholder transactions accurately and in a timely manner
  • Identifies and communicates transactions and impact to policy premium
  • Manages and utilizes time effectively to ensure all departments meet required service levels for improved customer satisfaction results
  • Develops and maintains production, procedural, and technical systems knowledge
  • Utilizes technical systems effectively and efficiently including desktop, office-specific phone systems, and multiple carrier websites
  • Performs additional duties as assigned

What you'll bring to the table:

  • Property and Casualty Insurance License or the ability to obtain within 60-day probation period (required)
  • At least 5 years of insurance customer service experience (required)
  • High School Diploma/GED (required)
  • Detail oriented
  • Excellent communication skills
  • Excellent customer service skills
  • Strong aptitude for computer programs including Microsoft Office (required)
  • AMS360 experience a plus but not required
  • Ability to function well in a small agency environment
  • Must be pro-active, a team player, and ready to hit the ground running!

Job Type: Full-time

Extra perks we offer:

  • Salaried positions
  • PTO after 90-day probationary period
  • Up to 8 paid holidays
  • Healthcare coverage after 90-day probationary period
  • Bonus and commission structure
  • Great co-workers! We are all fun, lend a helping hand, and are always excited to add a great candidate to our team!

Onboarding time:

  • Ongoing training, as well as industry experts working close-by
  • 90-day probationary period

Benefits:


  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance


Schedule:


  • Monday to Friday
  • No weekends


Supplemental Pay:


  • Bonus opportunities


Application Question(s):


  • What are your salary expectations?


Experience:


  • Property and Casualty Insurance: 3 years (Required)
  • Customer service: 5 years (Required)


License/Certification:


  • Property & Casualty License (Required)


Work Location: In person

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