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Insurance Operations Manager Jobs in Lake Stevens, WA

Grid

Business Operations Manager \u007C Seattle

Seattle, WA · On-site

$80K - $130K/yr

Customer Experience Leadership * 3+ years management experience in customer support, operations ... Life insurance Salary range * $80,000 - $130,000 per year Why This Role Is Different Most companies ...

Uw

Radiology Clinical Operations Manager

Seattle, WA

$41.50 - $56.50/hr

Manage general operations of the Radiology Departments at all sites in a cost-effective manner to insure patient, physician, visitor and staff satisfaction, as well as safety, efficient patient flow ...

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All JobsInsurance Operations JobsInsurance Operations Manager JobsInsurance Operations Manager Jobs in Lake Stevens, WA

Insurance Operations Manager information

See Lake Stevens, WA salary details

$34K

$69.5K

$129.8K

How much do insurance operations manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for insurance operations manager in Lake Stevens, WA is $69,501.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,900.00 and $84,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an insurance operations manager?

To thrive as an Insurance Operations Manager, you need in-depth knowledge of insurance products, regulatory compliance, and operational best practices, usually backed by a bachelor's degree in business or a related field. Familiarity with insurance management software, claims processing systems, and, in some cases, certifications like CPCU (Chartered Property Casualty Underwriter) are highly valued. Strong leadership, problem-solving abilities, and effective communication are essential soft skills for managing teams and optimizing processes. These skills and qualifications ensure efficient operations, regulatory adherence, and high service quality within the insurance organization.

What are some common challenges faced by insurance operations managers, and how can they be addressed?

Insurance Operations Managers often encounter challenges such as streamlining processes across departments, ensuring compliance with constantly changing regulations, and managing high volumes of transactions efficiently. To address these issues, they frequently implement process automation, foster cross-functional communication, and stay updated on industry best practices. Building a strong team and investing in ongoing training can also help maintain high operational standards and adapt to evolving business needs.

What is the difference between Insurance Operations Manager vs Insurance Underwriter?

AspectInsurance Operations ManagerInsurance Underwriter
Primary RoleOversees daily insurance company operations, manages teams, and improves processesEvaluates insurance applications, assesses risk, and determines policy terms
Required CredentialsTypically requires a bachelor’s degree in business, finance, or related field; certifications like CPCU are commonUsually requires a bachelor’s degree; professional certifications like CPCU or ARM are beneficial
Work EnvironmentOffice setting within insurance companies or agenciesOffice environment, often within underwriting departments
Employer & Industry UsageUsed across insurance carriers, agencies, and brokersPrimarily within insurance companies and underwriting firms

The Insurance Operations Manager focuses on managing overall insurance processes and teams, while the Insurance Underwriter specializes in evaluating individual insurance applications and assessing risk. Both roles require similar credentials and work in office settings within the insurance industry, but their core responsibilities differ significantly.

Is an insurance operations manager a high paying job?

Insurance operations managers typically earn a competitive salary that varies by location, experience, and company size. In general, they are considered to have mid- to high-level compensation within the insurance industry, often supplemented by bonuses and benefits. Advanced skills in process optimization, leadership, and industry knowledge can lead to higher pay levels.

What does an insurance operations manager do?

An insurance operations manager oversees the daily functions of an insurance company or department, including claims processing, policy administration, and customer service. They coordinate teams, improve operational efficiency, ensure compliance with regulations, and often use management software to monitor performance and workflows.

What job categories do people searching Insurance Operations Manager jobs in Lake Stevens, WA look for?

The top searched job categories for Insurance Operations Manager jobs in Lake Stevens, WA are:

What cities near Lake Stevens, WA are hiring for Insurance Operations Manager jobs?

Cities near Lake Stevens, WA with the most Insurance Operations Manager job openings:

Insurance Operations Manager jobs near you
Infographic showing various Insurance Operations Manager job openings in Lake Stevens, WA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $69,501 per year, or $33.4 per hour.

Business Operations Manager \u007C Seattle

Grid

Seattle, WA • On-site

$80K - $130K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 17 days ago

Key responsibilities

  • Design and deploy AI-powered support workflows across chat, email, and self-service channels

  • Manage a team of customer experience specialists handling complex customer issues and establish escalation processes

  • Identify recurring customer pain points, partner with product and engineering teams to address root causes, and translate customer feedback into product improvements

Job description

About us
Today’s financial system is built to favor those with money. Grid’s mission is to level that playing field by building financial products that help users better manage their financial future. The Grid app lets users access cash, build credit, spend money, optimize their taxes, and lots, lots more.
 
Grid is a fast-growing team that’s deeply passionate about making a difference in the lives of millions. We’re solving huge problems and believe that every team member has a big role to play. Come join our growing team in our Seattle office!
 
The role

We're looking for a Head of Customer Experience & AI Operations to build the future of customer support at Grid.

Your mission is to leverage AI, automation, data, and operational excellence to create a customer experience that feels fast, personal, and magical—while allowing a lean team to support millions of users. You'll design AI-powered workflows, build customer-facing agents, identify opportunities for automation, and partner closely with product and engineering teams to eliminate customer pain points at their source.

You'll also lead a team of customer support specialists who handle issues that still require human judgment and empathy.

 
The team
We're focused on serving our users and building a robust product above all else. To this end, Grid's team members experience high levels of autonomy and ownership, and as a company we value curiosity, learning and growth.
What you'll do
Build the AI Support Organization
  • Design and deploy AI-powered support workflows across chat, email, and self-service channels
  • Evaluate and implement new AI tools, agents, copilots, and automation platforms
  • Continuously increase automation rates while maintaining customer satisfaction
Own Customer Experience Metrics
  • Drive improvements across CSAT, response times, resolution times, automation rates, and customer retention
  • Build dashboards and reporting to identify opportunities for improvement
Lead Escalations and Operations
  • Manage a team of customer experience specialists handling complex customer issues
  • Establish escalation processes and quality standards
  • Ensure customers receive fast, empathetic, and accurate support
Be the Voice of the Customer
  • Identify recurring pain points and partner with Product and Engineering to fix root causes
  • Translate customer feedback into actionable product improvements
  • Build systems that proactively detect customer issues before they become support tickets
Build Internal Tools
  • Use AI and no-code/low-code tools to improve team productivity
  • Create workflows, automations, dashboards, and operational tooling
What we're looking for:
Customer Experience Leadership
  • 3+ years management experience in customer support, operations, trust & safety, or customer experience teams
  • Track record of improving customer satisfaction while scaling operations
AI and Systems Mindset
  • Deep curiosity about AI and automation
  • Experience implementing AI tools, chatbots, workflow automation, or operational systems
  • Ability to identify repetitive work and automate it
Analytical Thinking
  • Comfortable working with data and metrics
  • Experience using SQL, spreadsheets, BI tools, or similar analytical platforms
  • Ability to diagnose operational bottlenecks and measure improvements
Builder Mentality
  • Self-starter who thrives in ambiguity
  • Excited to build systems from scratch
  • High ownership and bias toward action
Customer Obsession
  • Strong empathy for customers
  • Excellent written communication skills
  • Ability to balance automation with human judgment
 
Competitive equity package 
 
Benefits 
  • Medical / Dental / Vision
  • 401k
  • Life insurance 
 
Salary range 
  • $80,000 - $130,000 per year
Why This Role Is Different

Most companies are asking how AI can help their support teams. At Grid, we're asking a bigger question:

What would customer support look like if you built it from scratch in the AI era?

You'll have the opportunity to answer that question for more than a million users and help define how customer experience operates at Grid for years to come.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.