Insurance Officer Jobs in Ontario (NOW HIRING)

Are you looking for a caring, collaborative, valuedriven workplace with inspiring teammates and leaders? Do you have the ambition to grow, make an impact, and thrive with one of the world's leading global insurance providers? Look no further than Zurich Canada.

If you are passionate about governance, bring a solution-oriented mindset, communicate effectively, and care deeply about customers, we would love to hear from you.

Zurich Canada is currently looking for a Senior Compliance/Complaints Officer to join our Compliance team on an 18 month contract basis. In this role you will own the complaints function for Zurich Canada.

Reporting to the Chief Compliance Officer, Canada, you will help first-line management promote an ethics-based culture and deliver practical solutions, guidance, and training. You will support compliance analytics, enable innovation, and provide business advisory support for new projects, tools, and systems across multiple lines of business. You will also help identify and manage compliance risks through risk assessments and compliance reviews, and support the implementation of policies, processes, and controls related to the Compliance Risk Universe.

This is a unique opportunity to grow your knowledge and experience in a supportive environment where your voice matters. This posting is for an existing vacancy.

Zurich Canada uses artificial intelligence-enabled tools to support certain aspects of the recruitment process, including the initial review and screening of applications. Artificial intelligence is not the sole basis for candidate shortlisting or selection. All hiring decisions are reviewed and made by qualified hiring professionals.

Zurich follows a hybrid work model requiring three days per week of in-person presence, which may include time in the office or market-facing engagements.

   Act as Zurich Canada's Complaints Officer and support fair, impartial, and timely complaint handling, continuously improve the Complaints Handling process in collaboration with the Customer Care and Claims Team. 
   Assess compliance risks across business activities, customer conduct, complaints, projects, tools, and systems. 
   Provide practical guidance on key compliance risks, including customer fairness, financial crime, sanctions, anti-bribery, anti-corruption, and data privacy. 
   Advise first-line teams on Compliance Policies, controls, processes, training, and implementation requirements. 
   Lead Compliance Assurance Reviews, identify gaps, agree on remediation actions, and monitor progress. 
   Maintain oversight of regulatory matters, including GRC updates and input into the annual compliance risk assessment. 
   Review Compliance strategy and escalate key risks, trends, and alignment matters for leadership attention. 
   Assess new laws and regulatory developments with Legal and support updates to the Compliance Risk Universe. 
   Promote an ethics-based culture through awareness activities, training, reporting reminders, and management insights. 
   Partner with internal stakeholders to support regulatory relationships, business priorities, and Compliance initiatives. 

Required:
Bachelors Degree in Law and 6 or more years of experience in the Claims, Marketing, Underwriting or Compliance area
OR
High School Diploma or Equivalent and 8 or more years of experience in the Claims, Marketing, Underwriting or Compliance area
OR
Zurich Certified Insurance Apprentice, including Associate Degree and 6 or more years of experience in the Claims, Marketing, Underwriting or Compliance area
AND
Experience with market conduct examination process and procedures
Knowledge of national/local compliance laws and regulations

Preferred:
   Five or more years of experience in compliance, audit, consulting, or regulatory management within the financial services industry or a related field. 
   Complaint handling experience. 
   A post-secondary degree in a related discipline. 
   Motivation to build digital skills, stay informed about technological developments, and embrace ongoing transformation. 
   Experience with control testing. 
   Knowledge of the insurance industry, financial services, and compliance operations; commercial insurance and underwriting experience is an asset. 
   Understanding of local legal and regulatory requirements, including Quebec. 
   Experience collaborating across business units in a matrixed organization. 
   Bilingualism in English and French is an asset. 
   Strong oral and written communication skills. 
   Management, agile working, and data analytics skills are considered assets. 

   At Zurich, we are proud of our culture. We are passionate about Diversity, Inclusion, Equity and Belonging (DIEB). We want you to bring your whole self to work, and we want our employees to be reflective of the communities in which we live and work. Our DIEB initiatives are creating an environment where everyone feels welcome. 
   We have a collaborative culture where diversity of thought is valued. We value your input and strive to give our employees the tools they need to make an impact.  
   We care about our employees' well-being and offer a comprehensive health/benefits plan with varying levels of coverage to suit your specific needs and a competitive total compensation package. 
   We understand how important it is to rest, recharge and do the things you love. At Zurich, all employees receive a minimum of four weeks of vacation per year to do just that. 
   We also understand that employees require time off for personal reasons. Maybe you have an appointment during a workday, a cultural or religious holiday you would like to observe, or you need time off to focus on your mental health. Zurich employees receive four personal days per year to be used at their discretion.  
   We are committed to continuous improvement and offer access to a comprehensive range of training and development opportunities.  
   We care about our communities. Our communities are where our customers, people, and shareholders live and work. While we can be proud of the contribution to society Zurich makes through our core business of insurance, we must also give back to our communities through our talent, time and resources. 
   We have won numerous awards for our workplace culture. We are proud to be one of Greater Toronto's Top Employers and to have received Insurance Business Canada's 5-Star Diversity, Equity and Inclusion Award.
Make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us. 

Zurich Canada is part of the Zurich Insurance Group, a multi-line insurer with approximately 55,000 employees worldwide serving customers in global and local markets. Zurich Canada has been a leading insurance provider serving mid-sized and large companies, including multinational corporations, in the Canadian commercial market for 100 years. With over 900 employees in offices across the country, Zurich offers the global strength of a top insurance provider combined with in-depth knowledge of industries and local markets. Zurich Canada aspires to be risk management professionals' first choice as their premier partner to help meet the risk challenges of today and tomorrow. Read more at www.zurichcanada.com.