Insurance Investigator Jobs in Boca Raton, FL (NOW HIRING)

Requisition No: 867909 

Agency: Children and Families

Working Title: CHILD PROTECTIVE INVESTIGATOR SUPV-SES - 60074980

 Pay Plan: SES

Position Number: 60074980 

Salary:  $57,200.00 

Posting Closing Date: 01/14/2027 

Total Compensation Estimator Tool

Child Protective Investigator Supervisor - SES

Department of Children and Families

Broward County

Open Competitive

Current employees will be compensated in accordance with the DCF salary policy.

What you will do

This is advanced professional work supervising and directing the work of child protective investigators and support staff. The primary duty of the employee(s) in the position (s) allocated to this class is to spend the majority of the time communicating with, motivating, training, and evaluating employees.

How you will make an impact

Supervise, plan and direct workloads, workflows, deadlines, work objectives and time utilization of subordinate staff in the delivery of protecting children, working with families, and conducting investigations of alleged abused, abandoned, neglected, or exploited children.

Develops performance standards and job duty expectations with investigators, reviews standards and plans for continuous improvement.

Communicates investigators' compliance with these expectations on a regular basis and provides coaching by acknowledging outstanding performance and providing suggestions on areas for improvement.

Evaluates employees against established standards and takes any necessary steps for corrective action.

Promotes career development of investigators by ensuring each individual receives the proper training and leads cross-training efforts on differential investigative skills.

Reviews casework, assessments, and safety plans with investigators, and provides consultation and direction to assure appropriateness, clarity, quality, thoroughness, and proper documentation.

Use management tools in appropriate information system(s) on an ongoing basis to monitor open cases and manage workflow for steady progress to ensure the timeline for actions to be taken are met and to prevent backlog.

Ensures that CPI operations are within legislative authority and in compliance with required federal, state rules and regulations.

Identifies improvements and implements adjustments needed to ensure program effectiveness and efficiency.

Facilitates and participates in the hiring, promoting, demoting, discipline and/or dismissal of employees.

Collects, analyzes, and reports data regarding child protective investigations

Establishes and maintains cooperative working relationships with organizations and other agencies involved with child protective investigations such as community-based providers, Children's Legal Services, law enforcement, medical personnel, schools, and other community/agency resources

Ensures effective communication with deaf or hard-of hearing Customers or companions in accordance with the ADA and/or Section 504 and shall manage service records and report this data and any resources and/or training needs to their designated program point of contact.

Qualifications

Bachelor's or master's degree (social work or related field preferred.)

At least 2 years in child welfare in child abuse investigations.

Current/Active Child Welfare Certification credentials from the Florida Certification Board.

Must be trained and practicing Florida's Safety Practice method.

Valid Driver License.

Must possess operational private vehicle for use in the performance of daily work activities. Selected applicants are required to provide proof of vehicle registration and documentation of the appropriate insurance coverage. The Department provides a Vehicle Insurance Allowance to assist with the cost of insurance coverage due to the use of private vehicle for work purposes.

Knowledge, Skills, and Abilities

Knowledge of theories and practice in child protection.

Knowledge of professional ethics relating to child protection and counseling.

Knowledge of family-centered interview and counseling techniques.

Knowledge of interviewing and observation techniques.

Skilled in considering child development in guiding placement of children.

Ability to recognize indicators of abuse and neglect.

Ability to conduct risk and safety investigations.

Ability to plan, organize and coordinate work assignments.

Ability to understand and apply relevant laws, rules, regulations, policies, and procedures.

Ability to actively listen to others.

Ability to communicate effectively.

Ability to maintain well-executed case files.

Ability to establish and maintain effective working relationships with others.

Ability to utilize computer systems.

Ability to write accurate investigative reports.

Candidate Profile (application) must be completed in its entirety.

Include supervisor names and phone numbers for all periods of employment.

Account for and explain any gaps in employment so that the hiring process is not delayed.

Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.

It is unacceptable to use the statement "See Resume" in place of entering work history.

If you experience problems applying online, please call the People First Service Center at (877) 562-7287.  

Additional Information/Requirements 

This position will require night, weekend, and holiday work. It has also been designated as an essential position. Incumbents are expected to work during emergency situations or natural disasters and may be required to work before, during and beyond normal work hours/days.

Benefits of Working for the State of Florida

Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including:

No state income tax for residents of Florida.

Annual and Sick Leave benefits;

Nine paid holidays and one Personal Holiday each year;

State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;

Retirement plan options, including employer contributions

For a more complete list of benefits, visit www.mybenefits.myflorida.com.

BACKGROUND SCREENING REQUIREMENT: It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and also be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S.  No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency.  Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.