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Insurance Concierge Jobs in Massachusetts (NOW HIRING)

Tradewind

Nantucket Concierge

Nantucket, MA · On-site

$17.50 - $22.75/hr

The purpose of the Concierge is to create an exceptional experience for every client. As a ... Comprehensive health and voluntary insurance plans * Retirement plan with company match * Paid time ...

CareOne

Concierge

Randolph, MA · On-site

$20 - $24/hr

... Desk/Concierge - Randolph, MA Min $20/hr - Max $24/hr Compensation will be based on, but not ... Critical Illness Insurance * Accident Insurance * Whole Life Insurance * Medicare Employee ...

CareOne

Concierge

Randolph, MA · On-site

$20 - $24/hr

... Desk/Concierge - Randolph, MA Min $20/hr - Max $24/hr Compensation will be based on, but not ... Critical Illness Insurance * Accident Insurance * Whole Life Insurance * Medicare Employee ...

CareOne

Concierge

Randolph, MA · On-site

$20 - $24/hr

... Desk/Concierge - Randolph, MA Min $20/hr - Max $24/hr Compensation will be based on, but not ... Critical Illness Insurance * Accident Insurance * Whole Life Insurance * Medicare Employee ...

Tradewind

Martha's Vineyard Concierge

West Tisbury, MA · On-site

$17.50 - $22.75/hr

The purpose of the Concierge is to create an exceptional experience for every client. As a ... Comprehensive health and voluntary insurance plans * Retirement plan with company match * Paid time ...

Tradewind Aviation

Martha's Vineyard Concierge

MA · On-site

$17.50 - $22.75/hr

The purpose of the Concierge is to create an exceptional experience for every client. As a ... Comprehensive health and voluntary insurance plans * Retirement plan with company match * Paid time ...

Life Time, Inc.

Member Concierge Leader

Westwood, MA · On-site

$17.25 - $22.25/hr

Position Summary The Membership Concierge Leader delivers a best-in-class experience for all ... Life insurance * Pre-tax flexible spending and dependent care plans * Parental leave and adoption ...

Life Time

Member Concierge Leader

Westwood, MA · On-site

$17.25 - $22.25/hr

Position Summary The Membership Concierge Leader delivers a best-in-class experience for all ... Life insurance * Pre-tax flexible spending and dependent care plans * Parental leave and adoption ...

Life Time, Inc.

Membership Concierge I

Peabody, MA · On-site

$15/hr

Position Summary The Membership Concierge I delivers the highest quality customer service to all ... Life insurance * Pre-tax flexible spending and dependent care plans * Parental leave and adoption ...

Stratton Amenities

Front Desk Concierge

Boston, MA · On-site

$18 - $19/hr

Front Desk Concierge Boston, MA Company Overview Stratton Amenities is a hospitality company ... Pay range: $18-$19 per hour Benefits include health, dental, and vision insurance, paid sick leave ...

Stratton Amenities

Front Desk Concierge

Boston, MA · On-site

$18 - $19/hr

Front Desk Concierge Boston, MA Company Overview Stratton Amenities is a hospitality company ... Pay range: $18-$19 per hour Benefits include health, dental, and vision insurance, paid sick leave ...

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All JobsInsurance Concierge JobsInsurance Concierge Jobs in Massachusetts

Insurance Concierge information

What is an insurance concierge?

An Insurance Concierge is a professional who assists clients with navigating the complexities of insurance policies and claims. They act as a personalized point of contact, helping individuals or businesses understand their coverage options, manage paperwork, and resolve issues with providers. Their goal is to simplify the insurance process, save clients time, and ensure they receive the best possible service. Insurance Concierges may work independently or as part of an insurance agency, and often provide support for health, auto, home, or business insurance needs.

What are the key skills and qualifications needed to thrive as an insurance concierge?

To thrive as an Insurance Concierge, you need a solid understanding of insurance products, claims processes, and customer service, often backed by relevant licenses such as a state insurance producer license. Familiarity with insurance management software, CRM platforms, and digital communication tools is typically expected. Strong interpersonal skills, attention to detail, and problem-solving abilities distinguish top performers in this role. These skills enable effective client support, accurate policy management, and a seamless customer experience in a competitive industry.

How does an insurance concierge typically collaborate with agents, underwriters, and clients to ensure a seamless insurance experience?

An Insurance Concierge acts as a bridge between clients, agents, and underwriters by coordinating communications, gathering necessary documentation, and ensuring that all parties are informed throughout the insurance process. They often handle scheduling, answer client inquiries, and troubleshoot issues to prevent delays in policy issuance or claims. Regular collaboration with agents and underwriters helps them anticipate client needs and address potential challenges proactively, ensuring a smooth and personalized service experience for every client.

What is the difference between Insurance Concierge vs Insurance Agent?

AspectInsurance ConciergeInsurance Agent
CredentialsCustomer service experience, possibly certifications in insurance or client relationsLicensing required by state, insurance license
Work EnvironmentClient-focused, often in luxury or high-end settings, personalized serviceAgency or brokerage, sales-driven environment
Employer & IndustryInsurance companies, luxury service providersInsurance agencies, brokerages, independent sales
Search & Comparison IntentCustomer service, personalized insurance supportInsurance sales, policy procurement

While both roles involve working with insurance, an Insurance Concierge focuses on providing personalized, high-end customer service and support, often in luxury settings. An Insurance Agent primarily sells and manages insurance policies, requiring licensing and a sales-driven approach. The roles overlap in client interaction but differ in scope and environment.

Do insurance concierges make good money?

Insurance concierges typically earn a salary that varies based on experience, location, and employer, with median annual wages around $40,000 to $60,000. Some roles may include commissions or bonuses for customer retention and sales, increasing overall compensation. Strong communication skills and industry knowledge can lead to higher earnings in this customer-focused role.

What are popular job titles related to Insurance Concierge jobs in Massachusetts?

For Insurance Concierge jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Insurance Concierge jobs in Massachusetts look for?

The top searched job categories for Insurance Concierge jobs in Massachusetts are:

Insurance Concierge jobs near you

Nantucket Concierge

Tradewind

Nantucket, MA • On-site

$17.50 - $22.75/hr

Full-time, Part-time

Medical, Retirement, PTO

Re-posted 8 days ago

Job description

Description:

Tradewind Aviation is a leading Part 135 commuter and on-demand private charter operator with operational bases at the Waterbury/Oxford, CT (OXC), Westchester, NY (HPN) and San Juan, PR (SJU) airports. Founded by aviation enthusiasts in 2001 on premise that all flights deserve the highest quality aircraft, crew, and service, Tradewind provides personal air travel—both private and scheduled service—throughout North America and the Caribbean.

For more details visit www.flytradewind.com


About the Candidate / Role


Tradewind Aviation is looking for a seasonal part-time Concierge to be based in Nantucket. The purpose of the Concierge is to create an exceptional experience for every client. As a Tradewind Concierge, you will streamline the process of passengers’ arrival and boarding and departure to ensure smooth and timely communication with passengers, aircrew, and the company. The ideal candidate will be Customer Service Driven and enjoy working in a fast-paced, deadline driven environment with rapidly changing priorities. Must be flexible with work schedule and able to work weekends and holidays.


Essential Functions

  • Greets passengers upon their arrival at the terminal and utilizes software for check in process.
  • Collects, organizes, and weighs baggage for pilots.
  • Ensures passenger comfort and keeps passengers informed of any flight delays.
  • Assists with pilot introduction, boarding calls, and baggage handling.
  • Promote Tradewind's “fly personal” brand.
  • Arrive and be ready to work on-time.
  • Raise issues to supervisor in a timely manner.
  • Adhere to all safe work practices and procedures.
  • Stocking lounge and keeping track of inventory.
  • Other duties as assigned.



Requirements:

Required Qualifications

  • Excellent customer service and communication skills.
  • Ability to use a handheld device to enter client and flight information.
  • Clean driving record and valid driver's license.
  • Ability to handle fast-paced environments.
  • Proactive attitude.
  • Strong attention to detail with the knack to remember and recognize names and faces
  • Must have housing on Nantucket.


Physical Requirements

  • Prolonged periods of standing outdoors.
  • Ability to lift 75 pounds.
  • Ability to walk and stand and carry luggage for extended periods of time throughout the workday.


Tradewind Aviation offers a competitive pay and benefits program for full-time team members:

  • Comprehensive health and voluntary insurance plans
  • Retirement plan with company match
  • Paid time off
  • Standby travel on select Tradewind Aviation scheduled flights
  • Discounted standby travel benefits on numerous major and regional US and international airlines
  • A rewarding career path with opportunities for growth and advancement throughout the organization

Apply