Customer Success Manager
$70K - $80K/yr
Reporting to the VP of Client Success you will be a key part of managing the success of Shipfusion's clients. In this role you will... * Be responsible for managing the day to day functions of ...
Quick apply
Customer Success Manager
$70K - $80K/yr
Reporting to the VP of Client Success you will be a key part of managing the success of Shipfusion's clients. In this role you will... * Be responsible for managing the day to day functions of ...
Customer Success Manager
Pittsburgh, PA · On-site
$70K - $85K/yr
The CSM ensures that client projects are being planned, managed, and executed correctly and ... insurances 401(k) & Profit-Sharing Plan Flexible remote workday - 1 day a week as agreed upon FSA ...
Customer Success Manager
Pittsburgh, PA · On-site
$70K - $85K/yr
The CSM ensures that client projects are being planned, managed, and executed correctly and ... insurances 401(k) & Profit-Sharing Plan Flexible remote workday - 1 day a week as agreed upon FSA ...
Customer Success Manager
Pittsburgh, PA · On-site
$80K - $90K/yr
The CSM ensures that client projects are being planned, managed, and executed correctly and ... Medical, dental & vision insurances * 401(k) & Profit-Sharing Plan * Flexible remote workday - 1 ...
Quick apply
Customer Success Manager
Pittsburgh, PA · On-site
$80K - $90K/yr
The CSM ensures that client projects are being planned, managed, and executed correctly and ... Medical, dental & vision insurances * 401(k) & Profit-Sharing Plan * Flexible remote workday - 1 ...
Customer Success Manager
Pittsburgh, PA · On-site
$80K - $90K/yr
The CSM ensures that client projects are being planned, managed, and executed correctly and ... Medical, dental & vision insurances * 401(k) & Profit-Sharing Plan * Flexible remote workday - 1 ...
Quick apply
Customer Success Manager
Pittsburgh, PA · On-site
$80K - $90K/yr
The CSM ensures that client projects are being planned, managed, and executed correctly and ... Medical, dental & vision insurances * 401(k) & Profit-Sharing Plan * Flexible remote workday - 1 ...
Cutting edge sales tools, including a data management device with CRM software * Full range of benefits including 401k and profit sharing, health and life insurance, Employee Assistance Program (EAP ...
Cutting edge sales tools, including a data management device with CRM software * Full range of benefits including 401k and profit sharing, health and life insurance, Employee Assistance Program (EAP ...
Client Success Representative
Croydon, PA · On-site
Cutting edge sales tools, including a data management device with CRM software * Full range of benefits including 401k and profit sharing, health and life insurance, Employee Assistance Program (EAP ...
Client Success Representative
Croydon, PA · On-site
Cutting edge sales tools, including a data management device with CRM software * Full range of benefits including 401k and profit sharing, health and life insurance, Employee Assistance Program (EAP ...
Customer Success Manager
Philadelphia, PA · On-site
Ensure client satisfaction through timely follow-ups, proactive communication, and strong ... Life Insurance, Retirement Plans with company match, commission sharing plan, flexible hybrid ...
Customer Success Manager
Philadelphia, PA · On-site
Ensure client satisfaction through timely follow-ups, proactive communication, and strong ... Life Insurance, Retirement Plans with company match, commission sharing plan, flexible hybrid ...
We are seeking a Senior Associate of Client Success to join our experienced NetSuite Practice ... Client Relationship Management * Develop and maintain trusted client relationships through ...
We are seeking a Senior Associate of Client Success to join our experienced NetSuite Practice ... Client Relationship Management * Develop and maintain trusted client relationships through ...
Senior Customer Success Manager
York, PA · On-site
$80K - $95K/yr
Reporting to the VP of Client Success you will be a key part of managing the success of Shipfusion's clients. In this role you will... * Provide Shipfusion onboarding and continued education/training ...
Senior Customer Success Manager
York, PA · On-site
$80K - $95K/yr
Reporting to the VP of Client Success you will be a key part of managing the success of Shipfusion's clients. In this role you will... * Provide Shipfusion onboarding and continued education/training ...
Senior Customer Success Manager
$80K - $95K/yr
Reporting to the VP of Client Success you will be a key part of managing the success of Shipfusion's clients. In this role you will... * Provide Shipfusion onboarding and continued education/training ...
Quick apply
Senior Customer Success Manager
$80K - $95K/yr
Reporting to the VP of Client Success you will be a key part of managing the success of Shipfusion's clients. In this role you will... * Provide Shipfusion onboarding and continued education/training ...
Reporting to the VP of Client Success you will be a key part of managing the success of Shipfusion's clients. In this role you will... * Provide Shipfusion onboarding and continued education/training ...
Reporting to the VP of Client Success you will be a key part of managing the success of Shipfusion's clients. In this role you will... * Provide Shipfusion onboarding and continued education/training ...
Senior Customer Success Manager
$80K - $95K/yr
Reporting to the VP of Client Success you will be a key part of managing the success of Shipfusion's clients. In this role you will... * Provide Shipfusion onboarding and continued education/training ...
Quick apply
Senior Customer Success Manager
$80K - $95K/yr
Reporting to the VP of Client Success you will be a key part of managing the success of Shipfusion's clients. In this role you will... * Provide Shipfusion onboarding and continued education/training ...
Director of Client Success
Du Bois, PA · On-site
Benefits include Health Reimbursement Accounts (HRA) , Vision Insurance, Retirement Plan, and ... Apply here or send your materials (including resume & references) to Lori Lewis, General Manager ...
Director of Client Success
Du Bois, PA · On-site
Benefits include Health Reimbursement Accounts (HRA) , Vision Insurance, Retirement Plan, and ... Apply here or send your materials (including resume & references) to Lori Lewis, General Manager ...
Benefits include Health Reimbursement Accounts (HRA) , Vision Insurance, Retirement Plan, and ... Apply here or send your materials (including resume & references) to Lori Lewis, General Manager ...
Benefits include Health Reimbursement Accounts (HRA) , Vision Insurance, Retirement Plan, and ... Apply here or send your materials (including resume & references) to Lori Lewis, General Manager ...
Director of Client Success
Du Bois, PA · On-site
Benefits include Health Reimbursement Accounts (HRA) , Vision Insurance, Retirement Plan, and ... Apply here or send your materials (including resume & references) to Lori Lewis, General Manager ...
Director of Client Success
Du Bois, PA · On-site
Benefits include Health Reimbursement Accounts (HRA) , Vision Insurance, Retirement Plan, and ... Apply here or send your materials (including resume & references) to Lori Lewis, General Manager ...
Manage and respond to support tickets submitted by clients and internal teams. * Research ... Partner with Client Success, Operations, and Product teams to resolve inquiries efficiently.
Quick apply
Manage and respond to support tickets submitted by clients and internal teams. * Research ... Partner with Client Success, Operations, and Product teams to resolve inquiries efficiently.
Benefits include Health Reimbursement Accounts (HRA) , Vision Insurance, Retirement Plan, and ... Apply here or send your materials (including resume & references) to Lori Lewis, General Manager ...
Benefits include Health Reimbursement Accounts (HRA) , Vision Insurance, Retirement Plan, and ... Apply here or send your materials (including resume & references) to Lori Lewis, General Manager ...
Minimum three years of experience in a relatable Account Management/Client Success role * Minimum one-year experience in a management position (preferred) * Must be able to work in a fast-paced ...
Quick apply
Minimum three years of experience in a relatable Account Management/Client Success role * Minimum one-year experience in a management position (preferred) * Must be able to work in a fast-paced ...
Client Success Executive, Northeast
Malvern, PA · On-site
$75K - $102K/yr
Uses strong relationship management skills and knowledge of client needs to create relationship plans and help clients develop financial goals. 3. Resolves complex client issues related to products ...
Client Success Executive, Northeast
Malvern, PA · On-site
$75K - $102K/yr
Uses strong relationship management skills and knowledge of client needs to create relationship plans and help clients develop financial goals. 3. Resolves complex client issues related to products ...
Client Success Executive, Northeast
Malvern, PA · On-site
$75K - $102K/yr
Uses strong relationship management skills and knowledge of client needs to create relationship plans and help clients develop financial goals. 3. Resolves complex client issues related to products ...
Client Success Executive, Northeast
Malvern, PA · On-site
$75K - $102K/yr
Uses strong relationship management skills and knowledge of client needs to create relationship plans and help clients develop financial goals. 3. Resolves complex client issues related to products ...
Insurance Client Success Manager information
What is the difference between Insurance Client Success Manager vs Insurance Account Executive?
| Aspect | Insurance Client Success Manager | Insurance Account Executive |
|---|---|---|
| Primary Focus | Ensuring client satisfaction, retention, and ongoing support | Acquiring new clients and managing sales processes |
| Work Environment | Customer service, account management, client communication | Sales, prospecting, client meetings |
| Required Credentials | Insurance licenses, customer service skills, industry knowledge | Insurance licenses, sales skills, industry knowledge |
| Employer & Industry Usage | Insurance companies, brokerages, agencies | Insurance agencies, brokerages, carriers |
While both roles require insurance licenses and industry knowledge, the Insurance Client Success Manager focuses on maintaining client relationships and ensuring satisfaction, whereas the Insurance Account Executive emphasizes acquiring new clients and driving sales. Understanding these differences helps job seekers target the right roles in the insurance industry.
What is an insurance client success manager?
Insurance Client Success Managers are professionals who act as the main point of contact between insurance companies and their clients. They ensure clients have a positive experience by addressing their needs, resolving issues, and helping clients understand their insurance products and services. Their responsibilities often include onboarding new clients, managing renewals, and identifying opportunities to upsell or cross-sell additional products. They play a critical role in maintaining client satisfaction and retention for insurance agencies.
What are the key skills and qualifications needed to thrive as an insurance client success manager?
To thrive as an Insurance Client Success Manager, you need a solid understanding of insurance products, client relationship management, and often a bachelor's degree in business or a related field. Familiarity with CRM software, policy management systems, and possibly insurance licensing are typically required. Exceptional communication, problem-solving, and empathy help build strong client relationships and resolve issues proactively. These skills ensure client retention, satisfaction, and effective delivery of insurance solutions in a competitive market.
How does an insurance client success manager typically collaborate with other departments to support client needs?
Insurance Client Success Managers work closely with teams such as underwriting, claims, and sales to ensure clients receive comprehensive and timely support. They often act as a liaison, communicating client feedback and requirements to relevant departments, and coordinating efforts to resolve issues or implement new services. This collaborative approach helps build strong client relationships and ensures that client concerns are addressed promptly, contributing to high satisfaction and retention rates.
What are popular job titles related to Insurance Client Success Manager jobs in Pennsylvania? For Insurance Client Success Manager jobs in Pennsylvania, the most frequently searched job titles are:
What job categories do people searching Insurance Client Success Manager jobs in Pennsylvania look for? The top searched job categories for Insurance Client Success Manager jobs in Pennsylvania are:
What cities in Pennsylvania are hiring for Insurance Client Success Manager jobs? Cities in Pennsylvania with the most Insurance Client Success Manager job openings:
$70K - $80K/yr
Full-time
Re-posted 20 days ago
Job description
Shipfusion gives brands the best tools possible for building a successful eCommerce operation. We were founded by a team of long-time eCommerce and logistics professionals who believe retailers should be able to trust their fulfillment partners as much as their in-house team.
At Shipfusion we pride ourselves on our commitment to entrepreneurship and innovation. We are always looking for individuals who share these values, and who are looking to further their careers in a unique and rapidly growing organization!
The Opportunity:
We are looking for a highly motivated Customer Success Manager to join our Customer Success team! Reporting to the VP of Client Success you will be a key part of managing the success of Shipfusion's clients.
In this role you will…
- Be responsible for managing the day to day functions of accounts ranging from low to medium revenue on a monthly basis
- Provide Shipfusion onboarding and continued education/training throughout lifecycle
- Provide world class customer support to clients, handling all questions and escalated issues as required
- Work directly with our Support and Warehouse teams to ensure deliverables are being achieved
- Work alongside the Sales team to provide product demonstrations to prospective clients
- Help strategize with customers on how to optimize the Shipfusion portal
- Handle incoming chat, support tickets and email interaction with Shipfusion's clients
- Managing customer projects through our proprietary customer portal
- Be able to succeed in a high pressure, entrepreneurial environment.
- Additional duties as requested by the business as dictated by business needs
What You'll Bring to the Team (Required Skills):
- 3+ years of client services, or project management experience
- Proficient with technology including G-Suite and data manipulation via Spreadsheet
- Strong communication and client management skills
- A self starter who can work independently
- Ability to quickly adopt to new technical processes and roll out new technical workflows to clients
- Desire to work in a fast-paced, tech-oriented culture
Attractive Salary and Lucrative Compensation Plan: Earn what you deserve with our competitive and rewarding salary package.
Comprehensive Health and Dental Coverage: Enjoy peace of mind with health and dental benefits for you and your loved ones, starting from day one.
Generous Vacation Time: Recharge and explore with 15 days of paid vacation and 5 paid wellness days.
Vibrant Company Social Events: Connect and celebrate with exciting social events that bring our team together.
Exclusive Employee Discounts: Enjoy special savings with our employee discount program on your favorite products.
Employee Assistance Program (EAP): Access to comprehensive support services that promote employee well-being and work-life balance.
Calm App Subscription: Receive 100% coverage for the Calm app, providing you with resources for meditation, sleep improvement, and stress management.
Positive Company Culture: Join a workplace known for its supportive, inclusive, and dynamic culture.
High Employee Retention Rates: Be part of a company where employees are valued and tend to stay, reflecting our commitment to employee satisfaction and growth.
Compensation Range
$70,000—$80,000 USD