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Insurance Client Service Representative Jobs in Florida

GoodVets

Client Service Representative

North Miami, FL · On-site

$17 - $20/hr

As a Client Service Representative (CSR), you are the first and last impression for every client ... Medical, dental, and vision insurance to keep you and your family well-plus flexible spending ...

GoodVets

Client Service Representative

North Miami, FL · On-site

$17 - $20/hr

As a Client Service Representative (CSR), you are the first and last impression for every client ... Medical, dental, and vision insurance to keep you and your family well-plus flexible spending ...

NSI Insurance Group

Client Service Representative

Miami, FL · On-site

$15.25 - $20.75/hr

Client Representative The Client Representative performs account transactions, summaries ... Essential Functions: * Assist in preparing insurance company submissions as directed by Client ...

CSC

Client Service Representative

Tallahassee, FL · On-site

$13.75 - $18.75/hr

Client Service Representative The Business Licensing team is seeking a Client Service Representative to join our Annual Reports and Business License team. This role offers an opportunity to provide ...

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Insurance Client Service Representative information

What is the difference between Insurance Client Service Representative vs Insurance Claims Specialist?

AspectInsurance Client Service RepresentativeInsurance Claims Specialist
CredentialsHigh school diploma or equivalent; some roles may prefer insurance licensesHigh school diploma; licensing or certifications may be required
Work EnvironmentOffice setting, customer service centersOffice or claims processing centers, often with detailed case work
Employer & Industry UsageInsurance companies, agencies, brokeragesInsurance companies, claims departments
Common Search & ComparisonCustomer service, policy inquiries, account managementClaims processing, claim investigation, settlement

The main difference is that Insurance Client Service Representatives focus on assisting clients with policy questions and account management, while Insurance Claims Specialists handle the processing and investigation of insurance claims. Both roles require strong communication skills and knowledge of insurance policies, but their daily tasks and focus areas differ.

Is remote insurance client service representative a stressful job?

A remote insurance client service representative role can be stressful due to handling customer inquiries, resolving issues, and managing multiple tasks simultaneously. The level of stress depends on workload, communication skills, and the company's support systems, but many find it manageable with proper training and organization.

What does an insurance client service representative do?

An insurance client service representative assists customers with policy inquiries, claims, and coverage options. They communicate via phone, email, or in person, maintain accurate records, and often use insurance software to process transactions and update client information.

What cities in Florida are hiring for Insurance Client Service Representative jobs?

Cities in Florida with the most Insurance Client Service Representative job openings:

Client Service Representative

North Miami, FL • On-site

GoodVets
See more jobs at GoodVetsexternal

$17 - $20/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired 2 days ago. Applications are no longer accepted.

Key responsibilities

  • Greet clients and manage the check-in/check-out process with efficiency and care

  • Answer and triage phone calls using a multi-line system and schedule appointments, procedures, and follow-ups

  • Process payments, ensure accurate invoicing, and monitor the flow of patients and clients throughout the day

GoodVets rating

6.1

Company rating: 6.1 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

Job description

Who We Are:
GoodVets is a nationwide network of modern animal hospitals, co-owned with local veterinarians who are passionate about delivering gold-standard care. We sit at the intersection of quality-first medicine and people-first culture, providing a supportive, growth-minded environment for our teams-and unparalleled service for today's pet parents.
The Opportunity:
As a Client Service Representative (CSR), you are the first and last impression for every client who walks through our doors. You'll set the tone for the entire visit by creating a welcoming and supportive experience for pet owners and their companions. From managing phone calls and appointments to facilitating check-ins and check-outs, you'll ensure every interaction reflects our values of warmth, professionalism, and empathy.
This is more than a front-desk role-it's a critical position that shapes the client experience and supports the success of the hospital as a whole.
What You'll Do:
  • Deliver elevated customer service with warmth, empathy, and professionalism
  • Greet clients and manage the check-in/check-out process with efficiency and care
  • Answer and triage phone calls using a multi-line system
  • Schedule appointments, procedures, and follow-ups in coordination with the clinical team
  • Process payments and ensure accurate invoicing
  • Monitor the flow of patients and clients throughout the day
  • Maintain a clean and organized reception and lobby area
  • Communicate effectively with doctors, technicians, and managers to ensure smooth operations
  • Assist emotionally stressed clients with compassion and clarity
  • Support occasional light administrative and cleaning duties as needed

Our Client Service Representatives Have:
  • Availability to work evenings and weekends
  • Previous veterinary or medical front-desk experience (preferred, not required)
  • Strong communication and interpersonal skills
  • Comfort working in a fast-paced environment with multiple priorities
  • Familiarity with Windows-based systems and practice management software (or a willingness to learn)
  • A positive, team-first attitude and a passion for creating a welcoming environment

What We Offer:
  • Comprehensive Benefits Package: Medical, dental, and vision insurance to keep you and your family well-plus flexible spending options and disability coverage
  • 401(k) with a Company Match: A retirement plan that helps you plan ahead, with matching contributions to support your long-term goals
  • Generous Paid Time Off: Paid holidays, vacation days, and personal time to help you recharge and maintain a healthy work-life balance
  • Employee Discounts: Significant savings on veterinary care and products for your own pets at any GoodVets location
  • A Culture that Values You: Join a team that leads with empathy, prioritizes collaboration, and celebrates each other's wins-big and small

Ready to take the next step in your career?
At GoodVets, you're not just a CSR-you're a vital part of redefining the veterinary experience.
Apply today and let's build something exceptional-together.
Compensation Range
$17-$20 USD

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