Insurance Client Experience Manager Jobs (NOW HIRING)

Agency:

Weber Shandwick

Job Function:

Communications and PR

Job Subfunction:

Public Relations

Job Description:

About the Opportunity:
Weber Shandwick is seeking a curious, purpose-driven, media-savvy Manager to join our Social Impact and Sustainability team in Washington, D.C. This role is designed for a communications strategist who thrives at the intersection of purpose, sustainability, business, policy, media and culture. You'll be responsible for helping to develop and drive execution of communications strategies for a diverse portfolio of corporate, public sector and nonprofit clients seeking to make a tangible impact in a complex and rapidly evolving landscape.
The ideal candidate is an emerging professional with a passion for driving change and understanding of how to build and protect reputation. You bring experience delivering effective, integrated campaigns and thriving on high-performing teams in a fast-paced environment. This position will be based in our Washington, D.C. office on a hybrid schedule.
About You:
You're a strategic thinker and relationship-builder. Fluent in internet culture, you're a voracious consumer of news, compulsively following the conversations shaping and social impact and sustainability.
You bring experience in earned media, including positioning clients for media opportunities and capturing their voice in compelling content. You understand how to leverage legacy and emerging media platforms to earn attention for clients.
Primary Responsibilities:
Drive the development and execution of communications strategies, with earned media at the center, collaborating with senior leads to support clients' reputational and campaign goals.
Support senior leads in managing day-to-day client workflows, timelines and deliverables to support the consistent delivery of high-quality work that meets and exceeds client expectations.
Craft compelling narratives, messaging and content on behalf of clients and their principals, including press releases, op-eds and social media content.
Build, maintain and leverage relationships with media to advance client narratives and objectives.
Compose media materials (toolkits, press releases, pitch notes, client briefings, messaging documents, sample Q&A, proposals, supporting social content, etc.), and conduct media outreach
Track developments in politics and culture - and media trends - that impact clients.
Collaborate with cross-functional teams, serving as an integral part of ensuring we deliver cohesive campaign work.
Mentor and develop junior team members through hands-on guidance and feedback.
Support new business opportunities to expand the agency's client base.
Desired Skills & Experience:
Client Stewardship:Ability to confidently engage with and provide counsel to clients, establishing yourself as a trusted driver of work.
Political & Cultural Fluency:Immersed in the digital landscape and following national political and social issue conversations.
Media Savvy:Experience engaging media, with a track record of delivering successful earned media campaigns.
Additional Qualifications:
3 - 5 years of professional experience in communications or public affairs agencies, media, nonprofit or similar organizations.
Experience or demonstrated interest in purpose-driven communications and sustainability.
A resilient mindset, deep curiosity and healthy sense of humor.
Bachelor's Degree
ABOUT US
Weber Shandwick is the earned-first global communications agency. Led by world-class strategic and creative thinkers and activators, Weber Shandwick has won some of the most prestigious awards in the industry, including being named #1 in the Public Relations and Brand Strategies category on Fast Company's 2024 + 2025 + 2026 Most Innovative Companies list, one of Fast Company's Best Workplace for Innovators in 2023, PRWeek's 2024 Global Agency of the Year, ranked #1 on PRovoke's Global Creative Index in 2024 and honored on Ad Age'sA-List in 2026, 2025, 2024 & 2020 and Best Places to Work in 2019, in addition to being awarded Campaign Global's PR Agency of the Year in 2023. Weber Shandwick was the most awarded PR agency at the 2023 and 2024 Cannes Lions International Festival of Creativity for the past three years, including earning the PR industry's first-ever idea-led Cannes Grand Prix in the Brand Experience & Activation category and cumulatively earning more than250Cannes Lions. Weber Shandwick has also been named PR Agency of the Year by Campaign USin 2021, honored asPRovoke'sGlobal Agency of the Decade in 2020 and ranked #1 on PRovoke's Global Creative Index in 2021 and 2022. Additionally, the firm was named PRWeek'sGlobal Agency of the Year in 2015, 2016, 2017 and 2018 and was awarded PRWeek's Purpose Agency of the Year in 2020 and 2021. Weber Shandwick also receivedHonorable Mention on the Gartner Magic Quadrant for Global Marketing Agencies in 2021, as the only PR agency featured. Weber Shandwick is part of Omnicom Public Relations and Omnicom (NYSE: OMC). For more information, visithttps://www.webershandwick.com/.
Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status. We're passionate about expanding the boundaries of what we offer our clients by bringing diverse perspectives to the table. We're always looking for new colleagues who reflect the best of our values: curiosity, inclusion, courage and impact.
We makeour careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us atJobAppAccommodation@cmgrp.com. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.
$70,000- $80,000

Omnicom's policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom's corporate group already require five days of in-office attendance.

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