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Insurance Claims Jobs in Ontario (NOW HIRING)

Crawford and Company

Claims Adjuster

Waterloo, ON · Hybrid

CA$45K - CA$55K/yr

The Claims Adjuster will support the investigation, evaluation, documentation, and resolution of insurance claims while maintaining accurate claim files and delivering excellent customer service.

Wawanesa Insurance

Claims Technical Specialist

Ottawa, ON · Hybrid

CA$90K - CA$110K/yr

About The Wawanesa Mutual Insurance Company Founded in 1896, The Wawanesa Mutual Insurance Company ... Job Overview As a Claims Technical Specialist, you will play a key role in supporting Wawanesa ...

Wawanesa Insurance

Claims Technical Specialist

Toronto, ON · Hybrid

CA$90K - CA$110K/yr

About The Wawanesa Mutual Insurance Company Founded in 1896, The Wawanesa Mutual Insurance Company ... Job Overview As a Claims Technical Specialist, you will play a key role in supporting Wawanesa ...

Mercor

Complex Claims Director - Insurance

Toronto, ON · On-site +1

Qualifications Must-Have * 2+ years of professional experience handling complex, litigated, high-severity, or coverage-sensitive insurance claims. * Experience evaluating coverage issues and ...

New

HUB

Senior Claims Specialist

Toronto, ON

CA$78K - CA$97K/yr

This is a great opportunity for an Insurance Broker, Claims Adjuster, or Insurance Professional. This role reports into the SVP, Claims. Travel may be required at times for client meetings What You ...

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Insurance Claims information

What are insurance claims?

Insurance claims are formal requests made by policyholders to their insurance company for coverage or compensation for a covered loss or policy event. After an incident like an accident, damage, or theft, the policyholder submits a claim, and the insurer reviews it to determine whether the event is covered under the policy. If approved, the insurance company will pay out the agreed-upon amount to the policyholder or a third party. The process may involve submitting documentation, working with adjusters, and sometimes negotiating settlements. Timely and accurate filing is important to ensure claims are processed efficiently.

What are the key skills and qualifications needed to thrive as an insurance claims specialist?

To thrive as an Insurance Claims Specialist, you need a strong understanding of insurance policies, claims processing, and investigative techniques, typically supported by a relevant degree or industry certification such as AIC. Familiarity with claims management software, document management systems, and regulatory compliance tools is essential. Exceptional attention to detail, strong communication skills, and empathy help you effectively assess claims and interact with policyholders. These skills ensure accurate claim evaluation, efficient processing, and high customer satisfaction in a regulated industry.

What are some common challenges encountered in an insurance claims role, and how can they be managed effectively?

Professionals in insurance claims often face challenges such as managing high caseloads, handling complex or disputed claims, and meeting strict regulatory requirements. Effective time management and strong organizational skills can help balance multiple cases, while clear communication and empathy are essential when working with clients during stressful situations. Staying up to date with industry regulations and seeking support from more experienced team members can also help address difficult cases and ensure compliant, fair outcomes.

What is the difference between Insurance Claims vs Insurance Adjuster?

AspectInsurance ClaimsInsurance Adjuster
Primary RoleSubmitting and managing insurance claimsInvestigating and evaluating insurance claims
Required CredentialsBasic knowledge of insurance policies, often no formal certification neededAdjuster license, certifications like AIC or CPCU often required
Work EnvironmentOffice, remote, or on-site at claim locationsFieldwork, on-site inspections, office work
Employer & Industry UsageInsurance companies, third-party administratorsInsurance companies, independent adjusting firms

While both roles are integral to the insurance industry, Insurance Claims professionals focus on submitting and managing claims, whereas Insurance Adjusters investigate and evaluate claims to determine coverage and settlement amounts. Understanding these differences helps job seekers identify the right career path within the insurance sector.

What are the most commonly searched types of Insurance Claims jobs in Ontario?

The most popular types of Insurance Claims jobs in Ontario are:

What are popular job titles related to Insurance Claims jobs in Ontario?

For Insurance Claims jobs in Ontario, the most frequently searched job titles are:

What job categories do people searching Insurance Claims jobs in Ontario look for?

The top searched job categories for Insurance Claims jobs in Ontario are:

Insurance Claims jobs near you
Infographic showing various Insurance Claims job openings in Ontario as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 27% Part Time, and 5% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution.

Claims Adjuster

Waterloo, ON • Hybrid

Crawford and Company
See more jobs at Crawford and Companyexternal

CA$45K - CA$55K/yr

Part-time

Posted 6 days ago

Job description

We are seeking a motivated, detail-oriented, and highly organized Claims Adjuster to join our growing team. This role is ideal for individuals who are beginning their career in claims adjusting and are working toward obtaining their CIP (Chartered Insurance Professional) designation and/or provincial adjusting licenses.

The Claims Adjuster will support the investigation, evaluation, documentation, and resolution of insurance claims while maintaining accurate claim files and delivering excellent customer service. Success in this role requires strong organizational skills, the ability to manage a high volume of claims, attention to detail, and confidence working across multiple systems and software platforms.
Location: Canada (Flexible Work Arrangement) Remote | Hybrid | In-Office 
Salary Range: $45,000 - $55,000 CAD annually

Why Crawford?

Because a claim is more than a number - it's a person, a child, a friend. It's anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community - one claim at a time.

At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We're looking for the next generation of leaders to take this journey with us.

We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com

Our total compensation plans provide each of our employees with far more than just a great salary

Pay and incentive plans that recognize performance excellence

Benefit programs that empower financial, physical, and mental wellness

Training programs that promote continuous learning and career progression while enhancing job performance

Sustainability programs that give back to the communities in which we live and work

A culture of respect, collaboration, entrepreneurial spirit and inclusion

Required Qualifications

  • Minimum 1 year of experience in insurance, claims administration, customer service, or a related field.
  • Post-secondary education in Insurance, Business, Risk Management, or a related discipline preferred.
  • Currently pursuing or willing to pursue a Chartered Insurance Professional (CIP) designation.
  • Ability to obtain and maintain multiple provincial adjuster licenses as required.
  • Basic knowledge of insurance claims handling principles and investigation processes.
  • Strong organizational and time-management skills with the ability to manage a high-volume workload.
  • Excellent attention to detail and commitment to accurate documentation.
  • Strong analytical and problem-solving skills.
  • Proficiency in Microsoft Office 365, including Outlook, Word, and Excel.
  • Ability to learn and navigate multiple computer programs and claims management systems.
  • Strong verbal and written communication skills.
  • Ability to work independently while contributing effectively within a team environment.
     

Preferred Qualifications

  • Experience in a claims, insurance, or adjusting environment.
  • Exposure to property, auto physical damage, or commercial claims.
  • Knowledge of first-party and third-party claims handling.
  • CIP coursework in progress or completed.
  • Bilingual in English and French is considered a strong asset.
     

What We Offer

  • Flexible remote, hybrid, and in-office work options.
  • Competitive salary and benefits package.
  • Professional development and continuing education support.
  • Opportunities for career growth within a respected claims and risk management organization.
  • Collaborative team environment focused on learning, innovation, and client service excellence.
     

#LI-CD1

  • Investigate and assess insurance claims through telephone and desktop-based investigations.
  • Review claim documentation, reports, photographs, estimates, and other supporting materials.
  • Maintain organized and accurate claim files, ensuring all activities, communications, reserves, and documentation are updated promptly.
  • Manage a high-volume caseload while ensuring timelines and service standards are met.
  • Analyze information to determine coverage, liability, and claim outcomes under supervision and within delegated authority.
  • Assist with settlement negotiations and claim resolutions as appropriate.
  • Identify potential subrogation and recovery opportunities.
  • Provide timely updates to policyholders, claimants, clients, vendors, and internal stakeholders.
  • Ensure compliance with company policies, industry standards, and regulatory requirements.
  • Accurately manage billing, expense recording, and timekeeping activities.
  • Build and maintain positive relationships through professional and responsive customer service.
  • Utilize multiple software platforms and claims management systems efficiently to support daily operations.

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