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Insurance Claims Jobs in Ontario (NOW HIRING)

Wawanesa Insurance

Claims Technical Specialist

Kitchener, ON · Hybrid

CA$90K - CA$110K/yr

About The Wawanesa Mutual Insurance Company Founded in 1896, The Wawanesa Mutual Insurance Company ... Job Overview As a Claims Technical Specialist, you will play a key role in supporting Wawanesa ...

New

Zurich Insurance Group

Claims Data Analyst

Toronto, ON · On-site

CA$65K - CA$85K/yr

Do you have the ambition and desire to be the best and thrive at one of the world's leading insurance providers? Look no further than Zurich Canada. Zurich Canada is currently looking for a Claims ...

Wawanesa Insurance

Claims Technical Specialist

Ottawa, ON · Hybrid

CA$90K - CA$110K/yr

About The Wawanesa Mutual Insurance Company Founded in 1896, The Wawanesa Mutual Insurance Company ... Job Overview As a Claims Technical Specialist, you will play a key role in supporting Wawanesa ...

New

Wawanesa Insurance

Claims Technical Specialist

Toronto, ON · Hybrid

CA$90K - CA$110K/yr

About The Wawanesa Mutual Insurance Company Founded in 1896, The Wawanesa Mutual Insurance Company ... Job Overview As a Claims Technical Specialist, you will play a key role in supporting Wawanesa ...

New

Td

TD Insurance, SIU Auto Claims Investigator

Markham, ON · On-site

CA$63K - CA$94K/yr

The SIU department's vision is of world class performance and technical expertise dedicated to the appropriate investigation of insurance claims consistent with the highest standards of professional ...

Zurich Insurance Group

AVP, Claims Analytics

Toronto, ON · On-site

CA$140K - CA$170K/yr

Insurance or claims analytics experience required. * Experience with Power BI, SQL, Python ... Databricks, or similar analytics platforms. * Experience in claims operations, fraud analytics ...

Zurich Insurance Group

Complex Claims Specialist

Toronto, ON · On-site

CA$84K - CA$131K/yr

... insurance provider in the world? Look no further than Zurich Canada. If you have experience in ... Reporting to the AVP Complex Claims, you will take a lead role in investigating, evaluating, and ...

HUB

Senior Claims Specialist

Toronto, ON

CA$78K - CA$97K/yr

This is a great opportunity for an Insurance Broker, Claims Adjuster, or Insurance Professional. This role reports into the SVP, Claims. Travel may be required at times for client meetings What You ...

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Insurance Claims information

What are insurance claims?

Insurance claims are formal requests made by policyholders to their insurance company for coverage or compensation for a covered loss or policy event. After an incident like an accident, damage, or theft, the policyholder submits a claim, and the insurer reviews it to determine whether the event is covered under the policy. If approved, the insurance company will pay out the agreed-upon amount to the policyholder or a third party. The process may involve submitting documentation, working with adjusters, and sometimes negotiating settlements. Timely and accurate filing is important to ensure claims are processed efficiently.

What are the key skills and qualifications needed to thrive as an insurance claims specialist?

To thrive as an Insurance Claims Specialist, you need a strong understanding of insurance policies, claims processing, and investigative techniques, typically supported by a relevant degree or industry certification such as AIC. Familiarity with claims management software, document management systems, and regulatory compliance tools is essential. Exceptional attention to detail, strong communication skills, and empathy help you effectively assess claims and interact with policyholders. These skills ensure accurate claim evaluation, efficient processing, and high customer satisfaction in a regulated industry.

What are some common challenges encountered in an insurance claims role, and how can they be managed effectively?

Professionals in insurance claims often face challenges such as managing high caseloads, handling complex or disputed claims, and meeting strict regulatory requirements. Effective time management and strong organizational skills can help balance multiple cases, while clear communication and empathy are essential when working with clients during stressful situations. Staying up to date with industry regulations and seeking support from more experienced team members can also help address difficult cases and ensure compliant, fair outcomes.

What is the difference between Insurance Claims vs Insurance Adjuster?

AspectInsurance ClaimsInsurance Adjuster
Primary RoleSubmitting and managing insurance claimsInvestigating and evaluating insurance claims
Required CredentialsBasic knowledge of insurance policies, often no formal certification neededAdjuster license, certifications like AIC or CPCU often required
Work EnvironmentOffice, remote, or on-site at claim locationsFieldwork, on-site inspections, office work
Employer & Industry UsageInsurance companies, third-party administratorsInsurance companies, independent adjusting firms

While both roles are integral to the insurance industry, Insurance Claims professionals focus on submitting and managing claims, whereas Insurance Adjusters investigate and evaluate claims to determine coverage and settlement amounts. Understanding these differences helps job seekers identify the right career path within the insurance sector.

What are the most commonly searched types of Insurance Claims jobs in Ontario?

The most popular types of Insurance Claims jobs in Ontario are:

What are popular job titles related to Insurance Claims jobs in Ontario?

For Insurance Claims jobs in Ontario, the most frequently searched job titles are:

What job categories do people searching Insurance Claims jobs in Ontario look for?

The top searched job categories for Insurance Claims jobs in Ontario are:

Insurance Claims jobs near you
Infographic showing various Insurance Claims job openings in Ontario as of August 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 79% In-person, 14% Hybrid, and 7% Remote job distribution.

Claims Technical Specialist

Wawanesa Insurance

Kitchener, ON • Hybrid

CA$90K - CA$110K/yr

Full-time, Part-time

Retirement, PTO

Posted 3 days ago

New

Job description

Job ID: 10276 


Employment Type: Existing Role

Work Environment: We offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. You may work from any of the following locations: Winnipeg, MB; Wawanesa, MB; Vancouver, BC; Calgary, AB; Edmonton, AB; Lethbridge, AB; Toronto (North York), ON; Kitchener, ON; Ottawa, ON; Montreal, QC; Moncton, NB; Dartmouth; NS. 

Working Business Language: English. This role requires regular interaction with members and stakeholders across Canada where the primary business language utilized is English.As such, the successful candidate must be fully proficient in English.   
 

Salary: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan. 
 

The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary offered is estimated to be within the following range: $90,000 - $110,000. Candidates with salary expectations outside of the range are still encouraged to apply.

About The Wawanesa Mutual Insurance Company
Founded in 1896, The Wawanesa Mutual Insurance Company is one of Canada's largest mutual insurers, 100% owned by its members, with more than $4.1 billion in annual revenue and $12.5 billion in assets. Headquartered in Winnipeg, Wawanesa is the parent company of Wawanesa Life, which provides life insurance solutions throughout Canada, and Western Financial Group, a leading national distributor of personal and business insurance. In March of 2026, Wawanesa entered into an agreement to acquire Everest Insurance Company of Canada to strengthen its commercial insurance capabilities and advance its long-term growth strategy.


Wawanesa proudly serves more than 1.8 million members and we are home to more than 3,000 employees across Canada. The company actively gives back to organizations that strengthen communities, donating more than $4 million annually to charitable organizations, including more than $2 million each year in support of people on the front lines of climate change. Learn more at wawanesa.com.

We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.

Job Overview

As a Claims Technical Specialist, you will play a key role in supporting Wawanesa's commitment to an exceptional claims experience by providing technical guidance, strengthening claims practices, and contributing to continuous improvement across the adjusting function.

Job Responsibilities

  • Provide technical guidance on complex property claims, including large loss, commercial, farm, litigation, catastrophic event, and other high-complexity files.
  • Support claim strategy, coverage analysis, policy interpretation, reserving, investigations, settlement planning, and resolution recommendations.
  • Promote consistent claims handling by supporting best practices, documentation standards, file quality expectations, and reserving approaches.
  • Identify opportunities to reduce leakage and improve subrogation and salvage outcomes through file reviews, coaching, and practical feedback.
  • Coach and mentor adjusters, supervisors, and leaders through case reviews, workshops, best-practice discussions, and technical learning support.
  • Use quality results, reporting, and operational trends to recommend improvements and strengthen claims practices.
  • Participate in large loss reviews, escalations, and complex claim decisions.
  • Work with internal teams, legal counsel, external experts, vendors, and partners to align resources, manage expenses, and support strong claim outcomes.
  • Contribute to national claims initiatives, process improvements, new workflows, technologies, and technical standards.
  • Bring analytical, investigative, collaborative, and member-focused judgment to each file while influencing partners without direct authority.
Qualifications
  • 5-10 years of Property and Casualty insurance experience, including complex claims adjusting.
  • Experience with commercial and farm claims, including subscription files.
  • Knowledge of litigation and how it impacts claim strategy and resolution.
  • Completed CIP designation or equivalent experience.
  • Strong knowledge of coverage wordings, policy interpretation, case law, legislation, and insurance regulations.
  • Excellent analytical and problem-solving skills, with the ability to review information, assess options, and recommend timely, practical solutions.
  • Strong communication, negotiation, and presentation skills, with the ability to tailor information to different audiences and influence decisions.
  • A collaborative approach and the ability to contribute to shared team goals.
  • Ability and willingness to travel within Canada as needed.


Diversity Equity, Inclusion& Belonging
At Wawanesa, we are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people - this is supported by having a representative workforce.

We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas. 
 

We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence to jobs@wawanesa.com.
 

All Wawanesa job applicants are subject to Wawanesa's Privacy Policy.

Please note that the recruitment process for this position may involve the use of AI tools to screen, assess, or select applicants. All final decisions are taken or reviewed by human recruiters and human hiring leaders in compliance with all applicable legislation.  
 

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