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Insurance Claims Assistant Jobs in Ontario (NOW HIRING)

Intact Financial

Legal Claims Assistant II

Ottawa, ON · Hybrid

We're looking for a Legal Claims Assistant II to join our team! As a Legal Assistant II , you will ... Experience working as a legal assistant, preferably within an insurance defence or personal injury ...

IKO Industries, Inc

Insurance Analyst

Toronto, ON · On-site

Additionally, you will manage claims, assist in policy management, and the preparation of insurance documentation. Key Responsibilities: Data Analysis: * Collect and analyze claims data to identify ...

Intact Financial

Legal Claims Assistant II

London, ON · Hybrid

We're looking for a Legal Claims Assistant II to join our team! As a Legal Assistant II , you will ... Experience working as a legal assistant, preferably within an insurance defence or personal injury ...

Intact Financial

Legal Claims Assistant II

Toronto, ON · Hybrid

We're looking for a Legal Claims Assistant II to join our team! As a Legal Assistant II , you will ... Experience working as a legal assistant, preferably within an insurance defence or personal injury ...

Intact Financial

Claims Specialist, Property

Ottawa, ON · Hybrid

Analyze the information gathered, interpret insurance policy wording, determines coverage, assesses ... claims. * Assist in the evaluation and negotiation of large losses * Anticipate recoveries and ...

Intact Financial

Claims Specialist, Property

Ajax, ON · Hybrid

Analyze the information gathered, interpret insurance policy wording, determines coverage, assesses ... claims. * Assist in the evaluation and negotiation of large losses * Anticipate recoveries and ...

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All JobsInsurance Claims JobsInsurance Claims Assistant JobsInsurance Claims Assistant Jobs in Ontario

Insurance Claims Assistant information

See Ontario salary details

$10

$16

$29

How much do insurance claims assistant jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for insurance claims assistant in Ontario is $16.22, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $17.79 per hour, depending on experience, location, and employer.

What does an insurance claims assistant do?

An Insurance Claims Assistant supports the claims process by gathering information, processing paperwork, and communicating with policyholders, adjusters, and other stakeholders. They help ensure that claims are handled efficiently and accurately, from the initial report to the final settlement. Typical tasks include data entry, document management, scheduling appointments, and responding to inquiries. Their role is critical in maintaining customer satisfaction and the smooth operation of the insurance claims department.

What are the key skills and qualifications needed to thrive as an insurance claims assistant, and why are they important?

To thrive as an Insurance Claims Assistant, you need strong organizational skills, attention to detail, and a solid understanding of insurance policies and processes, often supported by a high school diploma or associate degree. Familiarity with claims management software, document management systems, and Microsoft Office is typically required. Excellent communication, customer service, and problem-solving abilities help you effectively interact with clients and team members. These skills are crucial for efficiently processing claims, minimizing errors, and ensuring client satisfaction in a fast-paced environment.

What are some common challenges faced by insurance claims assistants, and how can they be managed effectively?

Insurance Claims Assistants often handle high volumes of claims and tight deadlines, which can be challenging when juggling multiple cases simultaneously. Effective time management and strong organizational skills are essential to prioritize tasks and ensure accurate, timely processing. Additionally, dealing with upset clients or complex claim scenarios requires patience, empathy, and clear communication. Building a solid understanding of company procedures and regularly collaborating with adjusters and other team members can help address these challenges and support professional growth.

What is the difference between Insurance Claims Assistant vs Insurance Adjuster?

AspectInsurance Claims AssistantInsurance Adjuster
CredentialsTypically requires a high school diploma or equivalent; certifications like CPCU or AIC are a plusRequires relevant licenses, certifications, and often a bachelor’s degree in insurance or related field
Work EnvironmentOffice settings, supporting claims processing teamsFieldwork and office work, investigating claims on-site or remotely
Employer & Industry UsageInsurance companies, claims departmentsInsurance companies, adjusting claims and assessing damages
Search & Comparison IntentPeople looking for entry-level or support roles in claims processingIndividuals interested in assessing damages and making claim decisions

While both roles are involved in the insurance claims process, Insurance Claims Assistants primarily support claims teams with administrative tasks, whereas Insurance Adjusters evaluate damages and determine claim payouts. The roles differ in responsibilities, required credentials, and work environment, but both are essential in the insurance industry.

Is insurance claims assistant a stressful job?

The role of an insurance claims assistant can be stressful due to handling multiple claims, meeting deadlines, and managing customer expectations. It requires attention to detail, communication skills, and the ability to work under pressure, especially during high claim volumes or complex cases.

What is the role of an insurance claims assistant?

An insurance claims assistant supports the claims process by reviewing and organizing claim documentation, communicating with clients and adjusters, and ensuring accurate data entry. They often use claims management software and need strong organizational and communication skills to facilitate efficient claim resolution.

What are the most commonly searched types of Insurance Claims jobs in Ontario?

The most popular types of Insurance Claims jobs in Ontario are:

What cities in Ontario are hiring for Insurance Claims Assistant jobs?

Cities in Ontario with the most Insurance Claims Assistant job openings:

Insurance Claims Assistant jobs near you
Infographic showing various Insurance Claims Assistant job openings in Ontario as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $33,734 per year, or $16.2 per hour.

Claims Assistant

Canadian Automobile Association (CAA)

Mississauga, ON • On-site

Full-time

Re-posted 3 days ago

Job description

About Us

Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies and is an equal opportunity employer who offers a professional environment that champions collaboration, trust, and growth to drive success. We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers.

Who we are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!

At CCG, we are committed to delivering an exceptional Associate experience. We offer:

  • Work-life harmony with access to an award-winning holistic wellness program,
  • Continuous learning through our robust corporate curriculum and education reimbursement program,
  • Incredible rewards, travel incentives, and product and service discounts,
  • Pay-for-performance and best-in-class recognition programs, and
  • Competitive benefits that include a defined contribution plan, personal spending account, and so much more.

Join our growing team where everyone belongs!

Position Details

What You Will Do

  • Respond to and direct enquiries from clients, Brokers, Insurance Companies and internal staff
  • Provide instructions on how to proceed with claims administrative functions / workflows
  • Triage and direct emails and callers to the appropriate stakeholders for handling
  • Liaise with multiple departments across the Department & Enterprise
  • Support Phone Queues and other teams when deemed necessary
  • Log complaint escalations and accolades received via the enquiry queue and report to the appropriate team
  • Receive daily, weekly and monthly reports and workflows from various stakeholders and process transactions accordingly
  • Provide oversight support for semi-automated functions
  • Perform additional administrative duties and assignments as deemed appropriate by management

Salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.

Who You Are

  • High School education completed in a related field or equivalent experience
  • 1+ year in a related administrative role; preferably in the Financial and/or Insurance sector
  • Excellent communication (oral and written), interpersonal, & customer service skills
  • Excellent organization skills with an ability to prioritize
  • Detail and process driven mindset
  • Strong ability to analyze and problem-solve
  • Proficient using MS Office Suite

Internal applicants are asked to formally express their interest by applying online no later than 10 business days of the position being posted.
We may use AI tools to help us through the recruitment process.

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

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