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Insurance Claims Processing Jobs in Phoenix, AZ (NOW HIRING)

USAA

Inside Senior Property Claims Adjuster

Phoenix, AZ · On-site +1

Investigate claim damages by conducting research from various sources, including the insured, third ... Maintain accurate, thorough, and current claim file documentation throughout the claims process.

USAA

Inside Senior Property Claims Adjuster

Phoenix, AZ · On-site +1

Investigate claim damages by conducting research from various sources, including the insured, third ... Maintain accurate, thorough, and current claim file documentation throughout the claims process.

AlphaStaffHCM

Senior Auto Claims Adjuster

Phoenix, AZ · Hybrid

$54K - $92K/yr

As a dedicated Senior Auto Adjuster, you will adjust highly complex auto insurance claims presented by or against members to include the end-to-end claims process and settling claims in compliance ...

USAA

Inside Senior Property Claims Adjuster

Phoenix, AZ · On-site +1

Investigate claim damages by conducting research from various sources, including the insured, third ... Maintain accurate, thorough, and current claim file documentation throughout the claims process.

USAA

Claims Auto Adjuster - Non Injury

Phoenix, AZ · Hybrid

$49K - $64K/yr

Within defined guidelines and framework, responsible to adjust moderately complex auto insurance claims presented by or against our members to include the end-to-end claims process and settling ...

Dutch Bros. Coffee

Claims Coordinator

Tempe, AZ · On-site

... insurers, and outside counsel. This role may also support process improvement efforts and training ... Track open claims and follow up consistently to move items forward * Maintain consistent, timely ...

USAA

Claims Auto Adjuster - Non Injury

Phoenix, AZ · Hybrid

$49K - $64K/yr

Within defined guidelines and framework, responsible to adjust moderately complex auto insurance claims presented by or against our members to include the end-to-end claims process and settling ...

USAA

Claims Auto Adjuster - Non Injury

Phoenix, AZ · On-site

$50K - $65K/yr

Within defined guidelines and framework, responsible to adjust moderately complex auto insurance claims presented by or against our members to include the end-to-end claims process and settling ...

USAA Careers

Claims Auto Adjuster - Non Injury

Phoenix, AZ · On-site

$50K - $65K/yr

Within defined guidelines and framework, responsible to adjust moderately complex auto insurance claims presented by or against our members to include the end-to-end claims process and settling ...

USAA Careers

Claims Auto Adjuster - Non Injury

Phoenix, AZ · Hybrid

$49K - $64K/yr

Within defined guidelines and framework, responsible to adjust moderately complex auto insurance claims presented by or against our members to include the end-to-end claims process and settling ...

USAA

Claims Auto Adjuster - Non Injury

Phoenix, AZ · Hybrid

$50K - $65K/yr

Within defined guidelines and framework, responsible to adjust moderately complex auto insurance claims presented by or against our members to include the end-to-end claims process and settling ...

Dutchbros

Claims Coordinator

Tempe, AZ

... insurers, and outside counsel. This role may also support process improvement efforts and training ... Track open claims and follow up consistently to move items forward * Maintain consistent ...

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All JobsInsurance Claims Processing JobsInsurance Claims Processing Jobs in Phoenix, AZ

Insurance Claims Processing information

See Phoenix, AZ salary details

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How much do insurance claims processing jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for insurance claims processing in Phoenix, AZ is $22.18, according to ZipRecruiter salary data. Most workers in this role earn between $18.12 and $25.29 per hour, depending on experience, location, and employer.

What is insurance claims processing?

Insurance claims processing is the procedure by which insurance companies review, investigate, and settle claims made by policyholders. This process involves verifying the details of a claim, ensuring it meets the terms of the policy, and determining the appropriate payout or action. Claims processors handle documentation, communicate with claimants, and may work with other parties like adjusters or healthcare providers. The goal is to ensure claims are resolved efficiently, accurately, and fairly according to policy guidelines.

What are the key skills and qualifications needed to thrive in insurance claims processing?

To excel in Insurance Claims Processing, you need strong attention to detail, analytical abilities, and a foundational understanding of insurance policies or claims procedures, often supported by a high school diploma or associate degree. Familiarity with claims management software, databases, and sometimes industry certifications like AIC (Associate in Claims) is common. Effective communication, problem-solving skills, and the ability to manage stressful situations make someone stand out in this role. These competencies are critical for ensuring claims are processed accurately, efficiently, and in compliance with regulatory standards.

What are some common challenges faced in insurance claims processing, and how can new team members effectively manage them?

In insurance claims processing, new team members often encounter challenges such as handling high volumes of claims, interpreting complex policy language, and communicating effectively with policyholders and other stakeholders. To manage these challenges, it's important to develop strong organizational skills, stay detail-oriented, and proactively seek clarification when unsure about policy terms or procedures. Collaborating with experienced colleagues and taking advantage of ongoing training opportunities can also help new processors build confidence and efficiency in their daily tasks.

What is the difference between Insurance Claims Processing vs Insurance Adjuster?

AspectInsurance Claims ProcessingInsurance Adjuster
CredentialsTypically requires a high school diploma or equivalent; certifications like CPCU or AIC are commonRequires a high school diploma; certifications like AIC or state licensing often needed
Work EnvironmentOffice-based, processing claims via computer systemsField and office work, inspecting damages and interviewing claimants
Employer & Industry UsageInsurance companies, third-party administratorsInsurance companies, independent adjusting firms
Primary FocusReviewing and processing insurance claims efficientlyAssessing damages and determining claim validity and payout

While both roles are essential in the insurance industry, Insurance Claims Processing focuses on handling and managing claims paperwork, whereas Insurance Adjusters evaluate damages and determine claim settlements. Understanding these differences helps job seekers identify the right career path within the insurance sector.

How to get a job as an insurance claims processor?

To become an insurance claims processor, candidates typically need a high school diploma or equivalent, with some roles preferring postsecondary training or certifications in insurance or claims processing. Relevant skills include attention to detail, communication, and familiarity with claims management software. Gaining experience through internships or entry-level positions can improve job prospects, and some employers may require background checks or specific licensing depending on the state or company policies.

Is insurance claims processing a stressful job?

Insurance claims processing can be a stressful job due to tight deadlines, high workload, and the need for accuracy in evaluating claims. It often requires strong attention to detail, communication skills, and the ability to handle difficult customer interactions, which can contribute to job-related stress.

What does an insurance claims processing do?

An insurance claims processor reviews and evaluates insurance claims to determine coverage and payout amounts. They verify policy details, gather necessary documentation, and ensure claims are processed accurately and efficiently, often using claims management software. Attention to detail and knowledge of insurance policies are essential for this role.

What are popular job titles related to Insurance Claims Processing jobs in Phoenix, AZ?

For Insurance Claims Processing jobs in Phoenix, AZ, the most frequently searched job titles are:

What job categories do people searching Insurance Claims Processing jobs in Phoenix, AZ look for?

The top searched job categories for Insurance Claims Processing jobs in Phoenix, AZ are:

What cities near Phoenix, AZ are hiring for Insurance Claims Processing jobs?

Cities near Phoenix, AZ with the most Insurance Claims Processing job openings:

Insurance Claims Processing jobs near you
Infographic showing various Insurance Claims Processing job openings in Phoenix, AZ as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $46,132 per year, or $22.2 per hour.

Commercial Auto/Garage Claims Specialist

Universal Shield Insurance Group

Scottsdale, AZ • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 27 days ago

Job description

Universal Shield Insurance Group (and its member companies - Universal Fire & Casualty Insurance Company (www.ufcic.com) and Shield Indemnity Inc (www.shieldindemnity.com)) has an opening for an experienced Commercial Casualty Claims Adjuster. 
 
Guided by an entrepreneurial spirit, Universal Shield Insurance Group is a hybrid property and casualty insurer and insurtech that provides innovative insurance solutions to underserved markets for small businesses on both an admitted and surplus lines basis. Via online state-of-the-art agency portals and direct-to-consumer retail and B2B websites, we design our products intuitively and device-agnostic to accelerate competitive underwriting decisions for our partners and customers.
 
This position is an excellent opportunity to join an expanding and growing established insurance company led by experienced insurance professionals with a proven track record of success. Our insurance group is seeking an experienced Commercial auto/garage Specialist to join our team. This is a hybrid position, and the successful candidate will be required to work in the office three days per week.
Responsibilities for efficiently handling assigned auto or casualty claims:
  • Maintains claim load of litigated and non-litigated claims.
  • Investigates and verifies coverage; investigates losses by gathering all pertinent information; issues coverage determinations; and consults with in-house coverage counsel as appropriate.
  • Investigates, evaluates, and adjusts assigned claims in accordance with all company policies and procedures, with all applicable laws and regulations, and within assigned authority. May use independent adjusters to assist in claim investigations as appropriate.
  • Exercises independent decision-making with minimal to moderate supervision and direction on assigned claims, using knowledge of applicable codes, laws, standards, and regulations.
  • For litigated claims, assigns defense counsel and ensures cases are handled effectively and efficiently until final resolution through settlement or judgment. Collaborates with panel counsel on claims strategy and ensures counsel is complying with the company’s outside counsel guidelines.
  • Prepares and presents claim recommendations to upper management.
  • Investigates and identifies all sources of recovery and subrogation for assigned claims.
  • When necessary and appropriate, attends mediations, arbitrations, or trials on assigned claims.
  • Works with SIU to protect the company from false or inflated claims.

Responsibilities for accurate and complete claim files:
  • Ensures information in claim files is timely documented, accurate, current, and complete.
  • Maintains active tasks for assigned claims files, with the current plan of action.

Responsibilities for providing a high level of customer service:
  • Responds to insureds and third parties in a prompt, courteous, and professional manner.
  • Relays status of claims to insureds in a timely manner.
  • Researches and resolves problems, questions, or concerns or refers them to management as appropriate.

Responsibilities for related duties as required or assigned:
  • Attends meetings and training as necessary.
  • Keeps management and underwriting team apprised of developments and emerging trends.
  • Handles special projects and additional responsibilities as assigned.

Performance Measurements:
  • Claims are processed according to company policy, laws, and regulations. Accurate and fair judgments are made.
  • Investigations and claims are handled in a prompt, courteous, and professional manner.
  • Claim files are current and complete.
  • Accurate information is communicated to insureds in a timely manner.
  • Management is appropriately informed of activities and significant problems.

Qualifications and Requirements:
  • Bachelor’s Degree required.
  • Required insurance certifications and licenses. If not licensed, must complete licensure within 60 days of employment.
  • Minimum 5-10 years of related professional experience handling auto and casualty claims. Prior litigation management experience preferred. Understanding of general legal concepts is required. Comprehensive knowledge of insurance policies and the ability to understand complex documents is required.

Skills and Abilities:
  • Strong interpersonal and public relations skills.
  • Effective communication skills.
  • Solid analytical skills.
  • Ability to identify and understand coverage issues with good knowledge of exclusions and endorsements.
  • Good organizational, problem-solving, and prioritization skills.
  • Ability to use related office and computer equipment and administrative claims systems with training.

Universal Shield Insurance Group offers an industry-competitive benefits package, including health insurance with a company-contributed HSA, dental insurance, vision coverage, short term disability insurance, long term disability insurance, AD&D insurance, Employee Assistance Program (EAP), and other lifestyle and family-friendly and work/life balance benefits. We also offer a company-matched 401K, unlimited PTO for exempt employees, and other ancillary workforce benefits. Applicants selected for interviews will receive more information on our full company benefit program.
Universal Shield Insurance Group (and its member companies - Universal Fire & Casualty Insurance Company and Shield Indemnity, Inc.) is an equal opportunity employer. Discrimination of any kind, including on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy or on any basis prohibited by federal, state or local law is not tolerated at Universal Shield Insurance Group.