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Insurance Claims Assistant Jobs in Springfield, MO

True North Group LLC.

Field Sales Representative

Ozark, MO · On-site

$17.75 - $24.50/hr

... insurance plans that meet their needs Follow up with clients and assist with claims and coverage Build a strong personal book of business Use our CRM tools to track activity and performance Work ...

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All JobsInsurance Claims JobsInsurance Claims Assistant JobsInsurance Claims Assistant Jobs in Springfield, MO

Insurance Claims Assistant information

See Springfield, MO salary details

$8

$19

$41

How much do insurance claims assistant jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for insurance claims assistant in Springfield, MO is $19.88, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $23.41 per hour, depending on experience, location, and employer.

What is the difference between Insurance Claims Assistant vs Insurance Adjuster?

AspectInsurance Claims AssistantInsurance Adjuster
CredentialsTypically requires a high school diploma or equivalent; certifications like CPCU or AIC are a plusRequires relevant licenses, certifications, and often a bachelor’s degree in insurance or related field
Work EnvironmentOffice settings, supporting claims processing teamsFieldwork and office work, investigating claims on-site or remotely
Employer & Industry UsageInsurance companies, claims departmentsInsurance companies, adjusting claims and assessing damages
Search & Comparison IntentPeople looking for entry-level or support roles in claims processingIndividuals interested in assessing damages and making claim decisions

While both roles are involved in the insurance claims process, Insurance Claims Assistants primarily support claims teams with administrative tasks, whereas Insurance Adjusters evaluate damages and determine claim payouts. The roles differ in responsibilities, required credentials, and work environment, but both are essential in the insurance industry.

How to become an insurance claims assistant?

To become an insurance claims assistant, candidates typically need a high school diploma or equivalent, strong organizational and communication skills, and familiarity with insurance policies and claims processes. Some employers prefer candidates with customer service experience or relevant certifications, such as the Certified Claims Professional (CCP), and proficiency in computer software like claim management systems. On-the-job training is common, and the role often requires attention to detail and the ability to handle sensitive information.

What does an insurance claims assistant do?

An Insurance Claims Assistant supports the claims process by gathering information, processing paperwork, and communicating with policyholders, adjusters, and other stakeholders. They help ensure that claims are handled efficiently and accurately, from the initial report to the final settlement. Typical tasks include data entry, document management, scheduling appointments, and responding to inquiries. Their role is critical in maintaining customer satisfaction and the smooth operation of the insurance claims department.

Is insurance claims assistant a stressful job?

The role of an insurance claims assistant can be stressful due to handling multiple claims, meeting deadlines, and managing customer expectations. It requires attention to detail, communication skills, and the ability to work under pressure, especially during high claim volumes or complex cases.

What are some common challenges faced by insurance claims assistants, and how can they be managed effectively?

Insurance Claims Assistants often handle high volumes of claims and tight deadlines, which can be challenging when juggling multiple cases simultaneously. Effective time management and strong organizational skills are essential to prioritize tasks and ensure accurate, timely processing. Additionally, dealing with upset clients or complex claim scenarios requires patience, empathy, and clear communication. Building a solid understanding of company procedures and regularly collaborating with adjusters and other team members can help address these challenges and support professional growth.

What is the role of an insurance claims assistant?

An insurance claims assistant supports the claims process by reviewing and organizing claim documentation, communicating with clients and adjusters, and ensuring accurate data entry. They often use claims management software and need strong organizational and communication skills to facilitate efficient claim resolution.

What are the key skills and qualifications needed to thrive as an insurance claims assistant, and why are they important?

To thrive as an Insurance Claims Assistant, you need strong organizational skills, attention to detail, and a solid understanding of insurance policies and processes, often supported by a high school diploma or associate degree. Familiarity with claims management software, document management systems, and Microsoft Office is typically required. Excellent communication, customer service, and problem-solving abilities help you effectively interact with clients and team members. These skills are crucial for efficiently processing claims, minimizing errors, and ensuring client satisfaction in a fast-paced environment.
What are the most commonly searched types of Insurance Claims jobs in Springfield, MO? The most popular types of Insurance Claims jobs in Springfield, MO are:
What cities near Springfield, MO are hiring for Insurance Claims Assistant jobs? Cities near Springfield, MO with the most Insurance Claims Assistant job openings:
Insurance Claims Assistant jobs near you
Infographic showing various Insurance Claims Assistant job openings in Springfield, MO as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $41,347 per year, or $19.9 per hour.

Customer Service Representative - State Farm Agent Team Member

Dustin Kirkman - State Farm Agent

Ozark, MO • On-site

$40K - $60K/yr

Other

Posted 21 days ago

Job description

Customer Service Representative – In-Office

Dustin Kirkman State Farm is seeking an upbeat, positive, and fully licensed Customer Service Representative to join our in-office team in Ozark, Missouri. This role is ideal for someone who enjoys helping customers, brings a friendly and positive demeanor to every interaction, and is comfortable identifying opportunities to grow relationships within an existing book of business. You will assist current policyholders with service needs, coverage questions, billing concerns, policy updates, and claims support. You will also contribute to agency growth through in-book sales, with a specific focus on life insurance, as well as customer referrals and Google reviews. This is a service-focused role with clear sales and relationship-building expectations. The right candidate will understand how exceptional service and thoughtful coverage conversations can improve customer retention and create natural growth opportunities.

Licensing Requirements
  • Property & Casualty license required prior to start
  • Life & Health license required prior to start
  • Candidates must be fully licensed before their first day in office
  • Licensing guidance, resources, and support will be provided
Key Responsibilities
  • Provide friendly, professional service to existing State Farm policyholders
  • Assist with policy changes, billing questions, endorsements, renewals, and coverage questions
  • Support customers through the claims process and follow up as needed
  • Conduct policy reviews to ensure coverage remains accurate and complete
  • Identify opportunities to strengthen coverage within the existing book of business
  • Initiate needs-based conversations with current customers
  • Meet monthly in-book sales goals, with an emphasis on Life insurance
  • Ask satisfied customers for referrals and Google reviews
  • Maintain accurate documentation in State Farm systems
  • Follow up consistently on service requests and sales opportunities
  • Collaborate with team members to provide a seamless customer experience
What We're Looking For
  • Upbeat, empathetic, and professional demeanor
  • Strong customer service and relationship-building skills
  • Comfortable transitioning service conversations into sales opportunities
  • Confident discussing life insurance and customer protection needs
  • Excellent communication, organization, and follow-through
  • Comfortable asking customers for referrals and Google reviews
  • Self-motivated, dependable, and detail-oriented
  • Able to manage multiple priorities in a busy office environment
  • Fully licensed in Property & Casualty and Life & Health prior to start
What We Offer
  • Competitive base salary
  • Commission and performance incentives
  • Licensing guidance and support
  • Ongoing training and professional development
  • Supportive, collaborative team environment
  • Opportunities for growth within the agency

If you are an upbeat insurance professional who enjoys helping customers, building relationships, and supporting agency growth through life insurance, referrals, and exceptional service, we encourage you to apply today.

Equal Opportunity Employer

Dustin Kirkman State Farm is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all applicants and employees and do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or veteran status. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Compensation: $40,000.00 - $60,000.00 per year

My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Ozark, MO and help customers with their insurance and financial services needs, including:

  • Auto insurance
  • Home insurance
  • Life insurance
  • Retirement planning

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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