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Insurance Claim Representative Jobs in Illinois (NOW HIRING)

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How much do insurance claim representative jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for insurance claim representative in Illinois is $23.80, according to ZipRecruiter salary data. Most workers in this role earn between $17.26 and $27.93 per hour, depending on experience, location, and employer.

What does an insurance claim representative do?

An Insurance Claim Representative is responsible for evaluating insurance claims submitted by policyholders. They investigate the details of the claim, review documentation, and determine the validity of the claim in accordance with policy terms. Their duties often include interviewing claimants and witnesses, inspecting property damage, and negotiating settlements. The goal is to ensure fair outcomes for both the insurance company and the customer, while adhering to legal and regulatory requirements.

What are the key skills and qualifications needed to thrive as an insurance claim representative, and why are they important?

To thrive as an Insurance Claim Representative, you need a strong understanding of insurance policies, claims processing, and investigation, usually supported by a relevant degree or experience in the insurance industry. Familiarity with claims management systems, documentation software, and sometimes industry certifications like AINS or CPCU is important. Excellent communication, negotiation, and problem-solving skills help in effectively resolving claims and managing customer expectations. These abilities are essential to ensure accurate claim assessments, maintain customer trust, and support the financial health of the insurance provider.

How do insurance claim representatives typically collaborate with other departments during the claims process?

Insurance Claim Representatives frequently work closely with underwriting, legal, and field adjuster teams to ensure thorough evaluation and resolution of claims. They often consult with underwriters to clarify policy coverage, coordinate with adjusters for on-site assessments, and partner with legal teams on complex or disputed claims. This cross-functional collaboration ensures each claim is handled efficiently and accurately, providing both customers and the company with fair outcomes. Effective communication and teamwork are essential skills for success in this role.

Is it hard to be an insurance claim representative?

Being an insurance claim representative involves handling complex cases, requiring strong communication, attention to detail, and knowledge of insurance policies. The job can be demanding due to the need to evaluate claims accurately and manage customer interactions, but with proper training and experience, it becomes more manageable.

What are popular job titles related to Insurance Claim Representative jobs in Illinois?

For Insurance Claim Representative jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Insurance Claim Representative jobs in Illinois look for?

The top searched job categories for Insurance Claim Representative jobs in Illinois are:

Insurance Claim Representative jobs near you
Infographic showing various Insurance Claim Representative job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $49,509 per year, or $23.8 per hour.

Experienced Catastrophe Claims Representative

Auto-Owners Insurance

Mount Vernon, IL • On-site

$50K - $88K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

Auto-Owners Insurance rating

9.2

Company rating: 9.2 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

22nd of 311 rated insurance

Job description

Cat Claim Representative

A career at Auto-Owners is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs.

Applications are accepted on an ongoing basis. An open position may not be available at this time.

*There are multiple positions open across the 26 states in which we operate. The current locations for which we are seeking CAT Claim Reps are located in the job posting.

Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated experienced Claims professional to join our team. The position requires the person to:

  • Be available for frequent travel up to 21 days at a time. Travel is required upon short notice to location of catastrophe, which would most likely be out of state.
  • Meet the physical demands required for the position including carrying and climbing a ladder.
  • Investigate and assemble facts, determine policy coverage, evaluate the amount of loss, analyze legal liability and pay or deny losses.
  • Be familiar with insurance coverage by studying insurance policies, endorsements, and forms.
  • Work towards the resolution of claims, possibly attending arbitrations, mediations, depositions, or trials as necessary.
  • Ensure that claims payments are issued in a timely and accurate manner.

Desired Skills & Experience

  • Bachelor's degree or equivalent experience
  • Minimum of 2 years claims handling experience or comparable experience
  • Field claims experience with multi-line property and casualty claims and wind/hail
  • Proficient with Xactimate software
  • Above average communication skills (written and verbal)
  • Ability to resolve complex issues
  • Organize and interpret data
  • Ability to handle multiple assignments
  • Possess a valid driver's license
  • Military experience is considered

Benefits

Auto-Owners offers a wide range of career opportunities, and we are seeking talent that will help us continue our long tradition of success. We offer a friendly work environment, structured training program, employee mentoring and an excellent package. Along with a matched 401(k), fully-funded pension plan (once vested), Auto-Owners offers medical, prescription, dental and vision insurance; associate, spouse and child life insurance; supplemental sick pay; long term disability; health care flexible spending accounts and dependent care flexible spending accounts. Additional benefits include: generous paid time off including holidays, vacation days, personal time, sick leave and parental leave; adoption assistance; discounts on personal insurance; education matching gift program, a student loan assistance program and a gym membership and fitness class reimbursement program. If you're looking to do rewarding work alongside great people, Auto-Owners is the place for you!

Compensation

Auto-Owners offers a generous compensation package. For this position, the anticipated annualized starting base pay range is: $50,000.00 - $88,800.00. Other components of the compensation package include benefit dollars used to purchase certain benefits and several bonus opportunities.

Equal Employment Opportunity

Auto-Owners Insurance is an equal opportunity employer. The Company hires, transfers, and promotes on the basis of ability, without consideration of disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity or national origin, or any factor contrary to federal, state or local law.

*Please note that the ability to work in the U.S. without current or future sponsorship is a requirement.

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