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Insurance Claim Processor Jobs in Virginia Beach, VA

Dollartree

Director, Claims Litigation

Chesapeake, VA · On-site

... process. Principal Duties and Responsibilities - Primary responsibilities listed in order of ... Partner with Dollar Tree insurance carrier claim executives on strategy, counsel evaluation ...

Sedgwick

Claims Representative, Auto

Virginia Beach, VA · On-site

$50K - $55K/yr

Communicates claim action/processing with insured, client, and agent or broker when appropriate. * Maintains professional client relations. * Performs coverage, liability, and damage analysis on all ...

Sedgwick

Claims Representative, Auto

Norfolk, VA · On-site

$50K - $55K/yr

Communicates claim action/processing with insured, client, and agent or broker when appropriate. * Maintains professional client relations. * Performs coverage, liability, and damage analysis on all ...

Erie Insurance

Property Adjuster II

Newport News, VA · Remote

$60K - $96K/yr

At Erie Insurance, you're not just part of a Fortune 500 company; you're also a valued member of a ... Documents claim files and submits report for closure. * Recognizes subrogation situations and ...

Erie Insurance

Property Adjuster II

Newport News, VA · On-site

$60K - $96K/yr

At Erie Insurance, you're not just part of a Fortune 500 company; you're also a valued member of a ... Documents claim files and submits report for closure. * Recognizes subrogation situations and ...

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All JobsInsurance Claim Processor JobsInsurance Claim Processor Jobs in Virginia Beach, VA

Insurance Claim Processor information

See Virginia Beach, VA salary details

$11

$21

$32

How much do insurance claim processor jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for insurance claim processor in Virginia Beach, VA is $21.20, according to ZipRecruiter salary data. Most workers in this role earn between $17.36 and $24.18 per hour, depending on experience, location, and employer.

What is the difference between Insurance Claim Processor vs Insurance Adjuster?

AspectInsurance Claim ProcessorInsurance Adjuster
CredentialsHigh school diploma or equivalent; some roles may require insurance certificationsHigh school diploma; state licensing or certifications often required
Work EnvironmentOffice setting, processing claims via computer systemsField and office work, inspecting damages and assessing claims
Employer & IndustryInsurance companies, third-party administratorsInsurance companies, independent adjusting firms
Search & Comparison IntentUnderstanding roles related to claims processingAssessing damage and determining claim payouts

The main difference is that Insurance Claim Processors handle the administrative side of claims, verifying information and processing payments, while Insurance Adjusters evaluate damages and determine claim validity. Both roles require insurance knowledge but differ in responsibilities and work environments.

What are the key skills and qualifications needed to thrive as an insurance claim processor, and why are they important?

To excel as an Insurance Claim Processor, you need strong attention to detail, analytical abilities, and familiarity with insurance policies, often supported by a high school diploma or associate degree. Proficiency with claims management software, databases, and sometimes certification like the Associate in Claims (AIC) is commonly required. Excellent organizational skills, clear communication, and customer service orientation are crucial soft skills for managing case loads and client interactions. These competencies ensure accurate claim handling, efficient workflow, and positive customer experiences, which are vital to maintaining trust and operational success in the insurance industry.

What does an insurance claim processor do?

An Insurance Claim Processor is responsible for reviewing, evaluating, and processing insurance claims submitted by policyholders. They verify the accuracy of claim information, check for policy coverage, and ensure that all required documentation is complete. Additionally, they may communicate with claimants, healthcare providers, or adjusters to resolve discrepancies and approve or deny claims based on company guidelines. Their work is essential in making sure that claims are handled efficiently and customers receive the appropriate benefits.

What are some common challenges faced by insurance claim processors, and how can they be managed?

Insurance Claim Processors often encounter challenges such as handling high volumes of claims, ensuring the accuracy of documentation, and meeting tight deadlines. To manage these challenges effectively, strong organizational skills and attention to detail are essential, as well as the ability to prioritize tasks and communicate clearly with both clients and internal teams. Many organizations provide ongoing training and supportive team structures to help processors stay updated on changing policies and procedures, making it easier to adapt and perform efficiently.
What are popular job titles related to Insurance Claim Processor jobs in Virginia Beach, VA? For Insurance Claim Processor jobs in Virginia Beach, VA, the most frequently searched job titles are:
What job categories do people searching Insurance Claim Processor jobs in Virginia Beach, VA look for? The top searched job categories for Insurance Claim Processor jobs in Virginia Beach, VA are:
Insurance Claim Processor jobs near you
Infographic showing various Insurance Claim Processor job openings in Virginia Beach, VA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $44,093 per year, or $21.2 per hour.

Director, Claims Litigation

Dollar Tree

Chesapeake, VA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Dollar Tree rating

4.4

Company rating: 4.4 out of 10

Based on 2,513 frontline employees who took The Breakroom Quiz

37th of 39 rated national retailers

Job description

This position is responsible for the development and execution of short- and long-term plans to evaluate, mitigate and efficiently control general and auto liability claims expense. The Claims Director partners with internal and external stakeholders to identify, measure and manage claims, including development and implementation of risk control and mitigation solutions within business operations. This position will develop and execute litigation claim management strategies that will assist in the reduction of self-funded loss costs to the company. The Director will manage a team of internal and external claims professionals handling a high-volume claim portfolio of open-litigated liability claims.
Primary responsibility is to manage complex general liability claims, while driving measurable reductions in claim expense and total cost of risk. This role builds solid relationships with internal and external clients, vendors and industry groups to ensure Dollar Tree maintains a "Best in Class" claims process.
Principal Duties and Responsibilities - Primary responsibilities listed in order of importance
  • Manage complex litigated general liability, auto liability and other claims as required to reduce costs and improve outcomes.
  • Partner with other internal business partners on claims to develop case strategies.
  • Work with external business partners like Third Party Administrator (TPA) claims examiners, outside counsel, and investigators on liability matters.
  • Assist in the development and review of panel counsel network.
  • Monitor and evaluate the performance of defense firms.
  • Manage litigation budgets, evaluate adequacy of case reserves and advise on adjustments where necessary.
  • Work with legal spend management vendors, review and approve firm enrollment, attorney rates and timekeepers. Review and approve requests for exceptions, experts, travel and other significant expenses.
  • Provide approval authority to TPA representatives for settlement of cases and approve increases in case reserves up to assigned authority levels.
  • Provide insurance underwriters with updates on high severity cases.
  • Review and update discovery library.
  • Attend claim mediations and trials as needed.
  • Initiate audits and file reviews at TPA and defense counsel firms. Assess performance and implement target goals for improvement.
  • Conduct analysis of claims data to facilitate decisions on liability claims program structure, staffing, program adjustments for maximum results, and use of additional resources to augment TPA capabilities.
  • Ensure that insurance coverage positions on claims are consistent with our policy language and contracts.
  • Partner with Dollar Tree insurance carrier claim executives on strategy, counsel evaluation, reserve adequacy and ensure insurance carriers are on notice on high severity claims.
  • Manage high severity incident response protocol.
  • Utilize tools to manage tender, subrogation and recovery processes.
  • Coordinate and set procedures for the preservation of data for legal holds associated with claims, litigation and investigations.
  • Coordinate claims reduction strategies with cross-functional stakeholders.
  • Conduct financial analyses of claim metrics to evaluate trends in program costs, losses, and the effectiveness of process improvement initiatives.
  • Report claims updates, metrics and costs to internal stakeholders.
  • Stay current with key changes in the legal and regulatory environment.
  • Special projects assigned by Vice President, Risk Management.

Minimum Requirements/Qualifications - Summary of knowledge, experience and education required.
  • Bachelor's Degree and/or Law Degree
  • 10+ years of multi state liability (complex, litigated cases) experience with law firms, insurance carrier, third party administrators or insurance broker
  • Litigated liability claims experience
  • Strong analytical skills related to investigations, claims strategies and claim reviews
  • Excellent written and verbal communications skills; ability to handle difficult situations
  • Pro-active and collaborative mindset with an ability to work in fast paced team environment, handling multiple tasks and meeting deadlines
  • Knowledge of medical terminology, medical treatment protocols, and legal proceedings
  • Ability to travel with short notice

Desired Qualifications - Desired but not required.
  • Professional Insurance Designation - SCLA, ARM, CPCU, etc.
  • Experience working in a corporate risk management department
  • Retail experience
  • Risk management experience, background and/or education
  • Intermediate technology skills related to Excel, queries, and insurance company risk management information systems

Start Rate = $150,000 to $171,500 based on experience plus 25% bonus and equity.
The company offers Health, Dental, & Vision, a flexible spending account, life and disability insurance benefits, a 401k plan, PTO, paid holidays annually, and an employee stock purchase plan.
Full time
500 Volvo Parkway,Chesapeake,Virginia 23320
Risk Management
Dollar Tree

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About Dollar Tree

Sourced by ZipRecruiter

With Dollar Tree and Family Dollar, we put value front and center for our customers. We do this by providing our customers with quality merchandise, amazing values, convenience, and a fun shopping experience. Whether you’re looking for the thrill of the hunt at Dollar Tree or shopping for your favorite brands at Family Dollar, you’re sure to find savings on a great selection of merchandise in our stores.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Chesapeake, VA, US

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