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Insurance Claim Manager Jobs in Surrey, BC (NOW HIRING)

Pro-Claim Group

Project Manager

Richmond, BC · On-site

CA$80K - CA$100K/yr

At Platinum Pro-Claim Restoration (PPCR) , we're not just a company; we're a purpose-driven team ... Each PM builds and maintains relationships with different insurance companies and adjusters.

Ledcor Group

Claims Analyst

Vancouver, BC · Hybrid

CA$76K - CA$105K/yr

... managing the Company's claim program, guiding the process from notice of loss to final settlement. Playing a pivotal role in ensuring insurers are notified correctly and creating plans to resolve the ...

Pro-Claim Group

Carpenter

Richmond, BC · On-site

CA$29 - CA$40/hr

About Us At Platinum Pro-Claim Restoration (PPCR) , we're not just a company; we're a purpose ... The Carpenter works under the general direction of the Construction Manager to plan and organize ...

Ubc

Dental Clinic Receptionist

Vancouver, BC

CA$4.1K - CA$4.2K/mo

... Senior Clinic Manager. Works closely with patients, students, faculty, and other staff. Work ... Verifies, prints, and submits dental insurance claim forms and resolves claim or processing issues.

Pro-Claim Group

Drywaller Finisher

Richmond, BC · On-site

CA$27 - CA$37/hr

About Us At Platinum Pro-Claim Restoration (PPCR) , we're not just a company; we're a purpose ... We want our staff to do well, both in the workplace and in their personal life, our management team ...

New

Pro-Claim Group

Contents Site Lead

Richmond, BC · On-site

CA$26 - CA$28/hr

About Us At Platinum Pro-Claim Restoration (PPCR), we're not just a company; we're a purpose-driven ... The Contents Lead will report to the Contents Manager and will be under the supervision and ...

Pro-Claim Group

Restoration Labourer

Richmond, BC · On-site

CA$20 - CA$25/hr

About Us At Platinum Pro-Claim Restoration (PPCR) , we're not just a company; we're a purpose ... A project management and flood team can be extremely effective and communicative by collaborating ...

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All JobsInsurance Claim JobsInsurance Claim Manager JobsInsurance Claim Manager Jobs in Surrey, BC

Insurance Claim Manager information

What does an insurance claim manager do?

An Insurance Claim Manager oversees the claims process within an insurance company, ensuring that claims are handled efficiently, fairly, and in accordance with company policies and legal requirements. They supervise claim adjusters, review complex or disputed claims, and work to resolve any issues that arise during the claims process. Their role also involves improving claims procedures, training staff, and ensuring customer satisfaction. Insurance Claim Managers play a critical part in minimizing company losses while ensuring policyholders receive the coverage they're entitled to.

What are the key skills and qualifications needed to thrive as an insurance claim manager?

To thrive as an Insurance Claim Manager, you need in-depth knowledge of insurance policies, strong analytical abilities, and experience in claims processing, typically supported by a bachelor’s degree in business, finance, or a related field. Familiarity with claims management software, regulatory compliance systems, and sometimes certifications such as AIC (Associate in Claims) are commonly required. Exceptional communication, negotiation, and leadership skills help in resolving disputes and managing teams effectively. These skills are crucial to efficiently handle complex claims, ensure regulatory compliance, and deliver excellent customer service.

What are some common challenges faced by insurance claim managers, and how can they be effectively addressed?

Insurance Claim Managers often encounter challenges such as managing high volumes of complex claims, balancing customer satisfaction with company policies, and staying updated on evolving regulations. Effectively addressing these challenges requires strong organizational skills, attention to detail, and ongoing professional development. Collaborating closely with adjusters, legal teams, and clients can also help streamline processes and ensure fair, timely resolutions.

What is the difference between Insurance Claim Manager vs Insurance Adjuster?

AspectInsurance Claim ManagerInsurance Adjuster
CredentialsLicenses, certifications (e.g., CPCU, ARM)Licenses, certifications (e.g., AIC, CPCU)
Work EnvironmentOffice-based, managerial oversightFieldwork, on-site inspections
Employer & IndustryInsurance companies, large agenciesInsurance companies, independent firms
Primary FocusOverseeing claims process, team managementAssessing damages, settling claims

The Insurance Claim Manager typically oversees the entire claims process and manages teams, requiring managerial skills and certifications. In contrast, the Insurance Adjuster focuses on evaluating damages and settling individual claims, often working in the field. Both roles require similar credentials and industry experience but differ in daily responsibilities and work environment.

Insurance Claim Manager jobs near you
Infographic showing various Insurance Claim Manager job openings in Surrey, BC as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution.

Claims Manager, Auto Insurance (BC)

Square One Insurance Services

Vancouver, BC • On-site

CA$110K - CA$125K/yr

Full-time

Medical, Dental, Vision, PTO

Posted 10 days ago

Job description

Description
Your Role

Tired of working for an insurance provider that tries to find ways to deny, rather than cover, claims? Frustrated with outdated practices and processes that lead to poor customer service? At Square One, we treat our customers fairly, paying them what they are entitled to. And, we leverage technology to personalize buying a home insurance policy and making a home insurance claim.    
As an experienced claims professional, you understand how important proper claims handling is to an insurance provider’s reputation. You treat each customer with empathy, patience, and respect. You recognize that, although you have handled thousands of claims, this is likely the customer’s first claim ever (or at least in a while). You also recognize that it’s important to only pay what’s afforded under the policy wordings; otherwise, the premiums for all are negatively affected.   
We are seeking an innovative, forward-thinking Auto Insurance Claims Manager to build and scale our claims division's capabilities to support our BC auto insurance portfolio. This role will be instrumental in designing an auto claims module within Square One’s system.
This leader will be responsible for building a high-performing team of auto claims adjusters, establishing a robust auto repair network, and implementing modern, tech-enabled workflows across BC’s private optional auto insurance market, all while understanding that customer experience is our priority. 
Your success in this role comes from your extensive automobile insurance claims-adjusting experience, as well as your superior analytical and decision-making skills. You have strong communication and leadership skills, which you use to share decisions and findings with others and provide direction. While you don’t enjoy conflict, you handle it effectively. You are both detail-oriented and organized, handling multiple tasks with ease. And you take pride in your work and in leading others.   
You work closely with internal and external stakeholders to ensure sound decisions are made and great service is delivered.  One of the things you enjoy most about Square One is the supportive team environment. You know the company’s coaching, mentoring, training, and tools are designed to ensure the team’s success. You prioritize efficiency and are eager to leverage new technology to modernize the traditional claims environment. 

Your Responsibilities
1. Team Leadership & Culture
  • Recruit & Onboard: Build a team of high-performing auto adjusters and support staff in the BC market.
  • Modern Culture & Coaching: Foster an agile, customer service- and efficiency-focused culture. Guide adjusters on technical claims handling, coverage determinations, total loss valuations, and customer communication.
  • Performance Standards: Establish operational KPIs, SLAs, and file audit standards focusing on cycle time reduction, accuracy, and customer experience.
2. Claims Operations
  • Coverage & Compliance: Build Standard Operating Procedures for optional coverages (Collision, Comprehensive, Extended Third-Party Liability, Loss of Use, Replacement Cost) compliant with the BC Insurance Act and seamless ICBC subrogation protocols
  • Claims Module: Actively participate in the initial development and ongoing enhancement of the claims module within Square One’s system, including integrations with claims vendors.
  • Processes & Procedures: Modernize traditional claims handling by implementing digital-first workflows. Develop and maintain best-practice guidelines in the form of an Automobile Claims Manual and individual role best-practice handbooks.
  • Efficiency & Automation: Develop and integrate technology tools to streamline low-complexity claims, reducing touchpoints and administrative friction.
  • Risk Management: Lead end-to-end fraud risk management, including early detection, thorough investigation, and long-term mitigation strategies
3. Vendor Network Development & Oversight
  • Repair Network: Negotiate and build a preferred vendor network with collision repair facilities across British Columbia.
  • Auxiliary Vendors: Build and manage relationships with rental car companies, towing networks, glass repair facilities, and salvage partners.
  • Vendor Governance: Track shop performance, repair cycle times, labor rates, and estimate accuracy using modern estimating and audit platforms.

Your Qualifications + Experience
  • CIP (Chartered Insurance Professional) or FCIP preferred.
  • Level 2 or Level 3 Insurance Adjuster License (or eligible with the Insurance Council of BC).
  • 8–10+ years in automobile claims adjusting, with 5+ years in a leadership role within the BC Auto insurance market.
  • At least 1 year of tenure with a recent employer
  • Strong existing network of BC collision repair, appraisal, and automotive service providers. 
  • Deep knowledge of BC optional auto insurance products and how these policies interact with ICBC basic coverage, including subrogation. 
  • Proven track record of leveraging technology to improve operational efficiency and modernizing traditional claims environments.
  • Fearless and curious in researching, adopting, and teaching AI technologies to drive efficiency in research, productivity, and claims analysis

Your Compensation + Benefits
You appreciate the fact that Square One personalizes your compensation and benefits in the same way it personalizes policies for its customers. Your very competitive compensation and benefits plan include: 
  • An annual salary range of $110,000 to $125,000
  • A profit share plan
  • A performance bonus plan
  • 4-weeks of vacation to start and an additional week after only 3 years. 
  • Flexible medical, dental, vision, and extended health care coverage.
  • Short- and long-term disability coverage.
  • In-house and external training paid by Square One.
  • In-office, hybrid, or remote work setup.