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Insurance Brokerage Operation Manager Jobs (NOW HIRING)

Infosys

Principal - Insurance Brokerage

Lisle, IL · On-site

$154K - $193K/yr

Functional Areas - Submission Management, Carrier Management, Risk Management Programs, Policy ... Business operations in problem identification, analysis, and recommendation -analysis of current ...

K2 Ascend

President of Brokerage Operations

Ferndale, MI · On-site

$90K - $140K/yr

... operation for continued growth. The company has been recognized as one of the region's top ... Develop carrier management and capacity strategies that support service, profitability, and ...

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Insurance Brokerage Operation Manager information

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$37.5K

$82.8K

$122.5K

How much do insurance brokerage operation manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for insurance brokerage operation manager in the United States is $82,798.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What does an insurance brokerage operation manager do?

An Insurance Brokerage Operation Manager oversees the daily operations of an insurance brokerage firm, ensuring that processes run smoothly and efficiently. They manage administrative staff, coordinate with insurance agents, and ensure compliance with industry regulations. Their responsibilities also include streamlining workflows, implementing best practices, and addressing any operational issues that may arise. This role is crucial for maintaining client satisfaction and supporting the brokerage’s overall growth and profitability.

What are the key skills and qualifications needed to thrive as an insurance brokerage operation manager?

To thrive as an Insurance Brokerage Operation Manager, you need a deep understanding of insurance products, regulatory compliance, and operational management, typically supported by a bachelor’s degree in business, finance, or a related field. Familiarity with agency management software, CRM systems, and relevant industry certifications such as CIC or CPCU is highly beneficial. Leadership, problem-solving, and strong interpersonal skills help in managing teams and building client relationships. These abilities ensure efficient brokerage operations, regulatory adherence, and sustained business growth in a competitive market.

What are the main challenges an insurance brokerage operation manager might face when leading a team?

One of the primary challenges for an Insurance Brokerage Operation Manager is balancing the efficiency of daily operations with the need to ensure compliance with evolving industry regulations. Managers often need to streamline workflows, implement new technologies, and foster collaboration among account managers, underwriters, and support staff. Additionally, adapting to changes in client expectations and maintaining high service standards can require continuous training and process improvements. Effective communication and problem-solving skills are essential for overcoming these challenges and supporting team success.

What is the difference between Insurance Brokerage Operation Manager vs Insurance Broker?

AspectInsurance Brokerage Operation ManagerInsurance Broker
Primary RoleOversees operational processes, manages teams, ensures compliance within the brokerageActs as an intermediary between clients and insurance companies, selling policies
CredentialsTypically requires industry experience, possibly licenses, but less focused on sales certificationsRequires licensing and certifications to sell insurance policies
Work EnvironmentOffice-based, managerial, administrative focusClient-facing, sales-driven, field or office-based
Industry UsageCommonly found in insurance brokerages managing operationsLicensed professionals actively selling insurance products

The main difference is that the Insurance Brokerage Operation Manager focuses on managing the brokerage's operations and compliance, while the Insurance Broker primarily engages in selling insurance policies to clients. Both roles require industry knowledge, but their core responsibilities differ significantly.

What are popular job titles related to Insurance Brokerage Operation Manager jobs?

For Insurance Brokerage Operation Manager jobs, the most frequently searched job titles are:

Infographic showing various Insurance Brokerage Operation Manager job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 94% Full Time, 4% Part Time, and 1% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $82,798 per year, or $39.8 per hour.

Principal - Insurance Brokerage

Lisle, IL • On-site

Infosys
Business Management Consulting • 10K+ employees
Learn more about Infosysexternal

$154K - $193K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

Key responsibilities

  • Advise insurance broker client executives and lead teams on digital transformation, process reimagination, platform modernization, and AI initiatives.

  • Manage and deliver client projects related to the brokerage value chain, including submission management, carrier management, risk management, policy renewals, reinsurance, claims, and TPA.

  • Lead client relationships, oversee project delivery, mentor team members, and contribute to practice development and firm growth activities.

Infosys rating

7.0

Company rating: 7.0 out of 10

Based on 62 frontline employees who took The Breakroom Quiz

Job description


Principal, Insurance Brokerage
About the Role - Principal, Insurance Brokerage, North America
The applicant should have experience in advising insurance broker client executives, both business and IT, and experience leading teams for digital transformation, process reimagination, platform modernization programs, AI, and internal/external consulting engagements. Applicants should have some of the following experiences in the brokerage industry:
  • 360-degree experience across the brokerage value chain including Prospecting, Submissions, Loss Cost & Exposure Analysis.
  • Functional Areas - Submission Management, Carrier Management, Risk Management Programs, Policy renewals, Reinsurance, Claims and TPA.
  • Broker Integration with Carriers, Agents, and Reinsurers.
  • Digital transformation programs or modernization programs or experience transformation.
  • Legacy transformation, and digitization of services across the brokerage value chain.
  • Business operations in problem identification, analysis, and recommendation -analysis of current state, root cause analysis, developing insights, identifying solutions, and designing future state.
  • Process reimagination, process optimization, change management, design thinking type techniques.

Additional Consulting Responsibilities
  • Client Relationship and Development: Leads team interactions with clients, including clients at senior levels. Anticipates and proactively addresses client's needs. Earns client's respect and appreciation.
  • Client Delivery: Leads client delivery teams. Manages projects and drives projects to completion.
  • Value and Expertise: Establishes focus area and concentrates deployment and delivery in that area. Establishes track record in focus area. Begins to contribute thought leadership and IP in focus area.
  • People Development and Learning: Mentors and develops consultants on delivery teams. Ensures team members have skills needed to execute and deepen their expertise while on the project. Has counselees and meets them regularly. Helps them understand strengths and weaknesses, set realistic targets, and establish development plans that balance firm needs and personal aspirations.
  • Consulting Behaviours: Develops focus area or specialization. Builds personal brand. Leads and mentors others. Cares about development of junior consultants and invests in their progression. Grows Infosys network outside of Consulting. Leverages relationships with CSG and other delivery units to enhance client solutions and identify new opportunities for Consulting work. Reads situations and adjusts personal approach accordingly. Adopts behavior and language appropriate to the situation, to stay effective in different environments. Stays abreast of market developments in practice or discipline. Identifies threats and opportunities and positions to meet them; proactively learns new skills and abilities to stay relevant.
  • Leadership and Firm Development: Leads delivery teams effectively, providing direction, guidance, motivation, course correction, and air cover as appropriate. Supports development of innovative thinking. Understands the Infosys Consulting business drivers and KPIs needed to build an effective and successful business. Represents Infosys through appropriate application of Infosys' sales and marketing materials/publications (service offerings, blog posts, etc.). Plays a key role in practice or firm-building activities. Takes bottom-line responsibility for firm building deliverables or activities.
  • Sales: Supports Associate Partners and Partners in pursuit and proposal work. Identifies opportunities from client work and relationships; raises them to appropriate Associate Partner or Partner for action.
Qualifications
  • Bachelor's degree or foreign equivalent required.
  • Minimum of 10 years of relevant work experience with 2 years of experience in comparable consulting services.
  • Multitask, engage with stakeholders, plan effectively, and consistently achieve operational goals.
  • Excellent relationship-building abilities.
  • Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
  • Ability to collaborate with resources in global delivery model.
  • Experience in leading programs using Agile and/or hybrid methodologies.

Preferred Qualifications
  • MBA or equivalent advanced degree, Industry-related certification preferred.
  • Creative problem solver
  • Strategic mindset and the ability to collaborate with other team members

For candidates based out of CA, WA, NY, IL, MN,NJ states, estimated annual gross compensation range is $154,375 to $193,125
Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:-
  • Medical/Dental/Vision/Life Insurance
  • Long-term/Short-term Disability
  • Health and Dependent Care Reimbursement Accounts
  • Insurance (Accident, Critical Illness, Hospital Indemnity, Legal)
  • 401(k) plan and contributions dependent on salary level
  • Paid holidays plus Paid Time Off

EEO/About Us
About Us
Infosys Consulting is a next-generation consulting partner that bridges strategy and execution. With an AI-first mindset, deep industry knowledge, and the combined strengths of business and technology consulting, it helps enterprises turn bold vision into tangible outcomes, faster, smarter, and at scale.
Infosys Consulting is helping some of the world's most recognizable brands transform and innovate. Our consultants are industry experts that lead complex change agendas driven by disruptive technology. With offices in 20 countries and backed by the power of the global Infosys brand, our teams help the C-suite navigate today's digital landscape to win market share and create shareholder value for lasting competitive advantage.
EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

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