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Insurance Associate Jobs in New Castle, DE (NOW HIRING)

Citadel

Insurance Sales Associate

West Chester, PA · On-site

The Insurance Sales Associate serves as a trusted advisor and primary resource for members seeking auto and home insurance coverage. This role focuses on providing exceptional service, educating ...

New

Citadel

Insurance Sales Associate

West Chester, PA · On-site

The Insurance Sales Associate serves as a trusted advisor and primary resource for members seeking auto and home insurance coverage. This role focuses on providing exceptional service, educating ...

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All JobsInsurance Associate JobsInsurance Associate Jobs in New Castle, DE

Insurance Associate information

See New Castle, DE salary details

$25.1K

$64.9K

$139.7K

How much do insurance associate jobs pay per year?

As of Aug 11, 2026, the average yearly pay for insurance associate in New Castle, DE is $64,888.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,800.00 and $75,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an insurance associate?

To thrive as an Insurance Associate, you need a solid understanding of insurance products, policy administration, and basic financial principles, typically backed by a relevant degree or prior experience in insurance or customer service. Familiarity with insurance management software, CRM systems, and sometimes state insurance licensing is often required. Strong interpersonal communication, attention to detail, and problem-solving skills help you excel in client interactions and policy management. These skills ensure accurate policy processing, regulatory compliance, and high-quality customer service in a competitive industry.

What are some common challenges insurance associates face when assisting clients, and how can these be managed effectively?

Insurance Associates often encounter challenges such as explaining complex policy details to clients, managing a high volume of inquiries, and keeping up with frequent regulatory changes. To manage these, it's helpful to develop strong communication and organizational skills, stay updated through ongoing training, and use digital tools provided by the agency. Collaborating closely with underwriters, claims adjusters, and senior agents can also provide valuable support and insights for handling client needs efficiently.

What is the difference between Insurance Associate vs Insurance Agent?

AspectInsurance AssociateInsurance Agent
CertificationsTypically requires licensing and insurance-related certificationsRequires licensing; may need additional state-specific licenses
Work EnvironmentOffice-based, supporting insurance sales and customer serviceField-based, meeting clients and selling policies
Employer & Industry UsageCommon in insurance companies and agencies for support rolesIndependent or agency-based sales roles in insurance industry
Primary FocusSupporting insurance operations, customer service, and policy processingSelling insurance policies and acquiring new clients

Insurance Associates typically support insurance operations and customer service within companies, requiring relevant licenses. Insurance Agents focus on selling policies directly to clients and often work in the field. Both roles require licensing, but their primary functions and work environments differ.

What are the most commonly searched types of Insurance jobs in New Castle, DE? The most popular types of Insurance jobs in New Castle, DE are:
What are popular job titles related to Insurance Associate jobs in New Castle, DE? For Insurance Associate jobs in New Castle, DE, the most frequently searched job titles are:
What job categories do people searching Insurance Associate jobs in New Castle, DE look for? The top searched job categories for Insurance Associate jobs in New Castle, DE are:
What cities near New Castle, DE are hiring for Insurance Associate jobs? Cities near New Castle, DE with the most Insurance Associate job openings:
Insurance Associate jobs near you

Insurance Sales Associate

Citadel Federal Credit Union

West Chester, PA

Full-time

Posted 3 days ago

New

Job description

Job Overview

Citadel offers a full line of insurance services designed to meet the needs of our membership. The Insurance Sales Associate serves as a trusted advisor and primary resource for members seeking auto and home insurance coverage. This role focuses on providing exceptional service, educating members on coverage options, and driving insurance sales.

The Insurance Sales Associate serves as the first point of contact for insurance leads submitted by branch staff and is responsible for supporting sales and service activities across insurance products. The Insurance Sales Associate will assist with Medicare sales processes, handle client inquiries, and act as a liaison between members and insurance carriers.

This role will partner with the Insurance Division VP to support branch education and engagement. This role focuses on providing exceptional service, educating members on coverage options, and driving insurance sales

Responsibilities

  • Proactively manage and prioritize sales leads, leveraging referrals, and outbound strategies to generate new business.
  • Prepare and deliver home and auto insurance quotes using carrier platforms
  • Educate members on insurance coverage and make recommendations based on their needs.
  • Develop and facilitate training sessions for branch employees and other Citadel personnel on insurance offerings, referral best practices, and compliance standards.
  • Act as liaison between members and insurance carriers to resolve issues
  • Support Medicare sales by assisting with scopes of appointments, lead management, and client inquiries during open enrollment
  • Cultivate relationships with insurance carriers and vendors to enhance product offerings and service capabilities.
  • Responsible for intake assessment during open enrollment, gather member information (prescriptions, doctors)
  • Learn and utilize insurance systems, quoting tools, and CRM platforms
  • Maintain accurate records and ensure timely follow-up on all leads and service requests

Qualifications and Education Requirements

  • 5 years of insurance, sales, or customer service experience required
  • Property & Casualty license required
  • Accident, Health, and life licenses preferred
  • Experience working with insurance carriers or financial services a plus
  • College degree preferred

Additional Skills/Notes

  • Excellent verbal and written communication skills
  • Strong customer service and relationship management skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Strong organizational and problem-solving abilities
  • Ability to learn and adapt to new systems and platforms

Apply