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Insurance Associate Jobs in Cleveland, OH (NOW HIRING)

Goosehead

Insurance Support Associate

Westlake, OH · On-site

$20 - $25/hr

As an Insurance Support Associate, you'll play a key role in delivering warm, professional support to our clients. You'll handle email and chat inquiries, ensuring every interaction reflects our ...

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Insurance Associate information

See Cleveland, OH salary details

$25.2K

$65.1K

$140.1K

How much do insurance associate jobs pay per year?

As of Jul 17, 2026, the average yearly pay for insurance associate in Cleveland, OH is $65,088.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,900.00 and $75,600.00 per year, depending on experience, location, and employer.

What does an insurance associate do?

An insurance associate assists clients with insurance policies, processes claims, and provides information about coverage options. They often work with insurance software, review policy details, and ensure customer needs are met efficiently within an office or call center environment.

What are the key skills and qualifications needed to thrive as an Insurance Associate, and why are they important?

To thrive as an Insurance Associate, you need a solid understanding of insurance products, policy administration, and basic financial principles, typically backed by a relevant degree or prior experience in insurance or customer service. Familiarity with insurance management software, CRM systems, and sometimes state insurance licensing is often required. Strong interpersonal communication, attention to detail, and problem-solving skills help you excel in client interactions and policy management. These skills ensure accurate policy processing, regulatory compliance, and high-quality customer service in a competitive industry.

What jobs pay 4000 a week without a degree?

An Insurance Associate typically does not earn $4,000 weekly without experience or advanced skills. High-paying roles that can reach this level without a degree are rare and often involve sales, entrepreneurship, or specialized trades such as real estate, certain sales positions, or skilled labor like plumbing or electrical work. Success in these roles usually depends on performance, certifications, or licensing rather than formal education alone.

What are some common challenges Insurance Associates face when assisting clients, and how can these be managed effectively?

Insurance Associates often encounter challenges such as explaining complex policy details to clients, managing a high volume of inquiries, and keeping up with frequent regulatory changes. To manage these, it's helpful to develop strong communication and organizational skills, stay updated through ongoing training, and use digital tools provided by the agency. Collaborating closely with underwriters, claims adjusters, and senior agents can also provide valuable support and insights for handling client needs efficiently.

What position in insurance pays the most?

In insurance, executive roles such as Chief Insurance Officer or Chief Risk Officer typically have the highest salaries, often exceeding six figures annually. Senior underwriters, actuarial directors, and specialized claims managers can also earn high compensation, especially with advanced certifications and extensive experience.

What is the difference between Insurance Associate vs Insurance Agent?

AspectInsurance AssociateInsurance Agent
CertificationsTypically requires licensing and insurance-related certificationsRequires licensing; may need additional state-specific licenses
Work EnvironmentOffice-based, supporting insurance sales and customer serviceField-based, meeting clients and selling policies
Employer & Industry UsageCommon in insurance companies and agencies for support rolesIndependent or agency-based sales roles in insurance industry
Primary FocusSupporting insurance operations, customer service, and policy processingSelling insurance policies and acquiring new clients

Insurance Associates typically support insurance operations and customer service within companies, requiring relevant licenses. Insurance Agents focus on selling policies directly to clients and often work in the field. Both roles require licensing, but their primary functions and work environments differ.

Why do most insurance agents quit?

Most insurance associates quit due to high rejection rates, inconsistent income, and the pressure to meet sales targets. The job often requires strong interpersonal skills, ongoing certifications, and a resilient attitude, which can be challenging over time.
What are the most commonly searched types of Insurance jobs in Cleveland, OH? The most popular types of Insurance jobs in Cleveland, OH are:
What are popular job titles related to Insurance Associate jobs in Cleveland, OH? For Insurance Associate jobs in Cleveland, OH, the most frequently searched job titles are:
What job categories do people searching Insurance Associate jobs in Cleveland, OH look for? The top searched job categories for Insurance Associate jobs in Cleveland, OH are:
What cities near Cleveland, OH are hiring for Insurance Associate jobs? Cities near Cleveland, OH with the most Insurance Associate job openings:
Insurance Associate jobs near you
Infographic showing various Insurance Associate job openings in Cleveland, OH as of July 2026, with employment types broken down into 1% As Needed, 68% Full Time, 29% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $65,088 per year, or $31.3 per hour.

Insurance Support Associate

Goosehead

Westlake, OH • On-site

$20 - $25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 24 days ago

Job description

About the Role

Join a fast-growing, multi-carrier insurance service team supporting clients across 46 states and 10+ lines of business. As an Insurance Support Associate, you'll play a key role in delivering warm, professional support to our clients. You'll handle email and chat inquiries, ensuring every interaction reflects our commitment to client satisfaction. You'll also document updates and redirect claims as needed. This entry-level role is designed to build foundational knowledge and prepare you for a long-term career in insurance operations. You'll have the opportunity to advance quickly through clearly defined levels, gaining new responsibilities, skills, and rewards at each stage. Our environment means high achievers can see tangible career growth in a short time.

Key Responsibilities

  • Deliver warm, professional support via email.

  • Identify and document key case details, resolving or redirecting issues efficiently.

  • Maintain accurate records and follow through on client needs.

  • Collaborate with internal teams to ensure seamless client service.

  • Unwavering delivery of meeting or exceeding defined accuracy and turnaround benchmarks, ensuring casework is completed with precision and speed in alignment with service-level expectations.

  • Placing the client first in all interactions - obsession with client experience.

Basic Qualifications

  • High school diploma or equivalent.

  • Strong attention to detail and written communication skills.

  • Eligibility to work in the United States.

Preferred Qualifications

  • Strong written communication skills.

  • Ability to stay focused and adapt in a fast-paced environment.

  • Demonstrated accountability and follow-through.

  • Eagerness to learn and grow from feedback.

  • Prior experience in customer service, insurance, or financial services.

  • Familiarity with home and auto insurance products.

  • Bilingual (Spanish/English) is a plus.

Compensation

  • Hourly Rate: $20-$25/hour.

  • Benefits: Comprehensive health, dental, vision, 401(k), paid time off.

Career Path & Growth Opportunities

  • Career Growth: Within your first year, you'll have the opportunity to advance into roles that offer commission and performance-based bonuses, allowing you to significantly increase your earning potential as you grow and succeed.

  • Entrepreneurial Opportunity: Whether you're in a corporate or agency role, you'll have the autonomy to build your own success with the support of a national brand.

Why Join Us?

  • Structured career development with clear progression paths.

  • Industry-aligned training and certifications.

  • Opportunity to work with top carriers in a dynamic, multi-state environment.

Equal Employment Opportunity

Goosehead is an equal opportunity employer and complies with all applicable federal, state, and local laws, rules, guidelines, and regulations. Goosehead strictly prohibits and does not tolerate unlawful discrimination against employees, applicants, or any other covered person because of race, color, religion, creed, national origin, ancestry, ethnicity, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender, gender identity, transgender status, age, physical or mental disability, veteran status, uniformed service, genetic information, or any other characteristic protected by applicable law. All applicants for employment and all Goosehead employees are given equal consideration based solely on job-related factors, such as qualifications, experience, performance, and availability.

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