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Visual Excellence

• Be clean and well groomed
• All workout attire must be clean, neat and in good repair
• Smile

Behavioral excellence

• Be positive and enthusiastic
• Work at keeping yourself motivated
• Encourage your participants
• Be knowledgeable and in control
• Learn members’ names and use frequently
• Change workouts and music frequently

Preparing for your Class

• Always to prepared to teach, know your routine
• Be familiar with your music
• Perfect cueing skills
• Begin class on time
• Emphasize the members workouts, not your own

Responsibilities

• It is the instructors’ responsibility to take attendance in every class. Please request all members sign-in prior to the start of each class. In the case of premium/specialty programs, the instructor is to follow pre-set attendance procedures.
• Instructors are to be in the room 5 minutes prior to the start of class.
• All classes should start and end on time.
• Any materials used for your class (steps, mats, weights, etc.) must be put back after each class.
• It is the responsibility of the instructor to find a substitute if they are unable to teach their class. The instructor is then to notify the group exercise coordinator/wellness director of the change.
• It is the responsibility of all instructors to participate in and support all “Annual Campaign” activities and events.

Evaluations

• Instructors will be evaluated on a yearly basis
• Evaluation will be based on:
• Overall presentation
• Performance in class
• Technical aptitude
• Instructors will also be evaluated on a quarterly basis.
• Evaluation will be based on customer service expectations.

Class Standards

• Introduce yourself at the beginning of every class
• Heart rates should be taken twice during the course of the class
• Demonstrate modifications, remind participants to modify and encourage individuals to work at their own pace
• Keep participants moving
• Instructors must teach according to description of the class
• With beginner participants:
• Make them feel comfortable
• Discuss heart rate ranges
• Spend time with them on technique, choreography and proper form

Instructor Standards

• Instructors are required to attend all staff meetings and attend a new employee orientation within 30 days of hire.
• As employees of the YMCA you are to promote the Y’s programs and services as well other classes offered on the group fitness schedule.
• Instructors are expected to be courteous to all members and staff
• Current CPR and AED certifications are required by all staff.
• Instructors’ certification in AFAA, ACE, ACAM or the YMCA is required.

Service to Members

• Learn members’ names and use at every opportunity
• Be available to members
• Be aware of opportunities to assist members
• Correct members in a courteous and respectful manner, when exercising incorrectly
• Be approachable, show sincere interest and enthusiasm

YMCA COMPETENCIES (LEADER):

• Mission and Community Oriented: Accepts and demonstrates YMCA values. Works effectively with people of different backgrounds, abilities, opinions and perceptions. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them.
• People Oriented: Seeks first to understand the other person’s point of view, and remains calm in challenging situations. Builds rapport and relates well to others. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.
• Results Oriented: Strives to meet or exceed goals and deliver a high-value experience for members. Embraces new approaches and discovers ideas to create a better member experience. Makes sound judgments, and transfers learning from one situation to another. Establishes goals, clarifies tasks, plans work and actively participates in meetings. Supports fundraising. Follows budgeting policies and procedures, and reports all financial irregularities immediately.
• Personal Development Oriented: Accurately assesses personal feelings, strengths and limitations and how they impact relationships. Pursues self-development that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process.

Disclaimers

• Must complete successful criminal background check and drug screen.
• All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. The YMCA promotes an equal employment opportunity work place which includes reasonable accommodation of otherwise qualified disabled applicants and employees. Please see your manager should you have any questions about this policy or these job duties.
• This job description may not be all-inclusive and employees are expected to perform all other duties as assigned and directed by management. Job descriptions and duties may be modified when deemed appropriate by management.