Install Manager Jobs in Federal Way, WA (NOW HIRING)

PARR is the total source for homebuilding supplies, solutions, and services. We focus on supplying building materials and solutions to professional home builders of all sizes including custom builders, large production builders, and multifamily builders. Our customers and community members know that they can rely on us for Legendary Service and quality products.

Duties and Responsibilities

• Use independent judgment and exercise discretion when performing supervisory duties, evaluating employees, training employees, assigning, and distributing work to employees
• Establish and maintain a comfortable and safe working environment for all employees
• Establish and maintain professional relationships with customers
• Identify and respond to the need for personnel changes at the yard, and assist in hiring of new employees
• Holds team accountable for proper usage and care of all assets
• Assign overtime work consistent with Company policies
• Make recommendations for layoffs and recalls
• Investigate employee misconduct and safety violations
• Create and maintain a well-rounded staff through cross training, open communication, and continuing education
• Maintain corporate guidelines and criteria for customer service
• Ensure cleanliness of service trucks is maintained and holds team accountable for such behavior
• Respond to customer complaints and concerns
• Assist Driver's Safety Committee in accident investigation
• Enforce company Drug and Alcohol Policy

Teamwork

• Encourages and ensures team arrives on time and prepared to work
• Encourages and ensures team adheres to company policies
• Encourages and ensures team is adaptable to change
• Seeks and prioritizes cross training for team
• Encourages and ensures team walks with purpose
• Accepts experienced team member's advice and feedback
• Flexibility to work for extended hours as needed
• Assists other team members with work when appropriate
• Helps set goals and meet company deadlines for team
• Focused on and encourages promoting from within
• Encourages team to demonstrate the extra mile mentality
• Allows disagreement, uses it to create discussion and ultimately consensus
• Creates trust in team, delegates, but doesn't micromanage
• Contributes ideas to make things better
• Assist Fleet Manager in maintaining a safe, efficient, and well-kept fleet
• Perform other related duties as assigned

Job Knowledge

• Team members complete required new hire online training in timely way
• Participates in DDMS dispatch scheduling
• Proactively uses resources to seek information, partners with others in the company to solve problems
• Assists install techs with job site and road challenges
• Effectively manages outlook and personal notebook
• Facilitates group discussions with key members for best practices
• Uses inter yard transfer system, logistics, courier, etc.
• Attends PK's and encourages entire team to attend
• Enforces attendance policy up to and including creating and delivering PINS
• Prepares and delivers reviews
• Performs Performance Improvement Notices and ongoing coaching as needed
• Finds answers to questions and issues that are unknown
• Understands strength and weaknesses of everyone on team - utilizes the first and works to improve the second
• Helps maintain budget and expenses

Communication

• Has relationship with all coworkers: sales, yard, management and uses those relationships to solve problems
• Encourages and ensures team regularly brings areas of concern in yard/store to leadership team's attention
• Communicates professionally to yard crew via radio
• Responds to voicemails in a timely manner
• Always answers phones promptly with professional greeting
• Responds to emails promptly and professionally with correct grammar and spelling
• Proactively and positively communicates with all audiences
• Reports low inventory or quality issues to purchasing team
• Participates in site leadership discussion/decision making
• Regularly gives credit where credit is dude, to the person and to management teams
• Never throws people under the bus, if it's a yard problem/challenge, ops lead takes ownership of the problem
• Consistently asks for feedback
• Builds bridges with purchasing and sales team to manage inventory effectively

Safety

• Team members wear high visibility/proper uniform
• Reviews daily equipment inspections weekly. Ladders, etc.
• Maintains a comfortable and safe working environment for all employees
• Proactively addresses safety issues
• Proactively brings safety issues to the attention of proper department
• Yard team demonstrates consistency in following all company safety protocols
• First Aid and AED certified
• Participates on safety committee as needed
• Prepares necessary accident and claim reports
• Schedules maintenance and repair of all equipment in a timely and efficient manner

Qualifications

• 2 years of previous experience in a similar job
• 1 year of leadership experience preferred
• High School Diploma or GED equivalent
• Must be able to operate personal computer, smartphone, scanner, and any other equipment necessary for the job
• Must be able to type 40+ WPM
• Proficiency in Microsoft Word, Excel, and Outlook
• Ability to speak, write, and read English required
• Class C driver's license and must have and maintain a good driving record required

Interpersonal Skills

• Ability to work cordially, professionally, diplomatically and with a high level of customer service in a dynamic environment.
• Demonstrate sound judgment in dealing with sensitive business matters with internal and external customers of all types. Must maintain confidentiality and accuracy of all information related to company finances and records, particularly, cost of goods purchased and sold.
• Ability and willingness to identify processes, tools and/or procedures that may be improved upon to improve the workplace and outcomes for our customers.
• Ability to communicate with all levels of management and employees at a high skill level and speak effectively in front of groups. Communication can include, but is not limited to: in-person (verbal and non-verbal), written, e-mail, telephone, and public speaking to medium size groups
• Strong focus, planning, organizational and time management skills with the ability to manage changing priorities, handle multiple projects, and do what is necessary to meet deadlines, while maintaining a high degree of attention to detail and accuracy.
• Ability to function independently, as part of a team, and as a leader within your own sales cohort with a positive attitude, strong work ethic and commitment to excellence.
• Ability to think and respond quickly, positively, and professionally to constantly changing circumstances.
• Ability to appropriately manage stress and interact with others.

Working Conditions

This position works indoors and outdoors in all weather conditions.

Physical Requirements

• Ability to sit and/or stand for extended periods of time
• Must be able to lift/push/pull up to 50 pounds and carry objects 50 feet
• Must be able to work outdoors in all weather conditions
• Must be able to drive a company vehicle when necessary
• Ability to utilize all appropriate safety equipment

Direct Reports

Windows Install Technicians

We know that without great people, we can't be a great company. Voted as one of the "Top Places to Work" by the Oregonian for the 3rd year in a row, we offer industry-leading benefits:

• Everyone starts earning 2 weeks of vacation per year on day 1, and gains an additional day every year worked up to 4 weeks off

• Employee paid sick days

• 7 holidays

• Standard medical plan with a very low $1,000 deductible

• Dental, Vision, EAP (Employee Assistance Program)

• Massage, Chiropractic and Acupuncture coverage

• FSA (Flexible Spending Account) and Childcare pretax spending programs

• Footwear subsidy through boot vendor after 90 days of employment

• Up to 50% match on the first 6% you contribute to your 401(k) after 1 year of employment and fully vested at the end of your 3rd year

• In addition to the 401(k) match, there a 3% profit share contribution to the 401(k), with Board approval

• Tuition reimbursement (up to $2,500/year)

• Annual profit sharing (every full time employee who worked the full year earned a minimum of $525 for the 2024 year)

• $1,000 referral bonus

We have a transparent pay structure, and love to promote from within. Our current CEO started with the company as a driver and by being open to change and a self-starter he climbed the ranks to the role he has today. There are many members of our management team who started their careers in our entry-level positions. If you're willing to work hard, there's no reason you won't earn regular merit increases and promotions. There is A LOT of opportunity - PARR is growing fast!

We value our employees like family and are constantly working to provide a safe place to work for our employees. Most of our locations are not open past 5 and all our locations are closed on Sundays.

Our company mission is Legendary Service through Teamwork, and we take that seriously. When you join our team, you're joining a family owned company that's been in business for 90 years, with a well-established reputation as a leader within the building material supply industry in the United States.