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Innsbrook Jobs (NOW HIRING)

LHH US

Accountant

Henrico, VA · Hybrid

$22 - $35/hr

Opportunities with reputable companies across Richmond (Innsbrook, West End, Downtown, and surrounding areas) * Mix of direct hire and contract-to-hire roles * Competitive compensation (typically $22 ...

LHH US

Accountant

Henrico, VA · Hybrid

$22 - $35/hr

Opportunities with reputable companies across Richmond (Innsbrook, West End, Downtown, and surrounding areas) * Mix of direct hire and contract-to-hire roles * Competitive compensation (typically $22 ...

Compass Group

FOOD SERVICE UTILITY

Glen Allen, VA · On-site

$19/hr

Dominion Innsbrook - 5000 Dominion Boulevard, Glenn Allen, VA 23060. Note: online applications accepted only. * Schedule : Full time; Monday through Friday, 7:00 AM to 3:00 PM. More details upon ...

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How much do innsbrook jobs pay per hour?

As of Jun 4, 2026, the average hourly pay for innsbrook in the United States is $23.63, according to ZipRecruiter salary data. Most workers in this role earn between $23.08 and $24.28 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Innsbrook hospitality professional, and why are they important?

To thrive in a hospitality role at Innsbrook, you typically need strong customer service skills, attention to detail, and experience in hospitality or tourism management. Familiarity with property management systems, reservation software, and basic accounting or point-of-sale tools is usually required. Exceptional interpersonal skills, problem-solving ability, and a positive attitude help professionals stand out in guest interactions. These abilities are crucial for delivering memorable guest experiences, maintaining operational efficiency, and ensuring repeat business.

What are the typical responsibilities and team dynamics for a hospitality role at Innsbrook Resort?

At Innsbrook Resort, hospitality professionals often handle a blend of guest services, event coordination, and facility management. You may work closely with a diverse team including front desk staff, housekeeping, maintenance, and event planners to ensure guests have a memorable experience. The pace can vary seasonally, with busier periods requiring strong teamwork and flexibility. Collaboration and proactive communication are key, as you'll frequently coordinate with other departments to address guest needs and support resort events.

What is an Innsbrook?

Innsbrook is not a job title, but rather a place name. For example, Innsbrook is a community located in Virginia, known for its business parks and residential areas. If you are referring to a job or position at a company or resort called Innsbrook, such as the Innsbrook Resort in Missouri, you would need to specify the particular job title. Please provide more context for the specific job role you are asking about.

What is the difference between Innsbrook vs Event Coordinator?

AspectInnsbrookEvent Coordinator
Required CredentialsHigh school diploma or equivalent; hospitality or tourism certificationsHigh school diploma; event planning certifications often preferred
Work EnvironmentResort, hotel, or conference center settingVaries; hotels, venues, or corporate events
Industry UsageHospitality, tourism, leisureEvent planning, hospitality, corporate

Innsbrook and Event Coordinators both work within the hospitality and event industries, often requiring similar certifications and working in related environments. While Innsbrook typically refers to a resort or conference center setting, Event Coordinators focus on planning and executing events across various venues. Both roles demand organizational skills and customer service experience, but their specific responsibilities and work settings differ slightly.

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Innsbrook jobs near you
Infographic showing various Innsbrook job openings in the United States as of May 2026, with employment types broken down into 61% Full Time, 35% Part Time, and 4% Contract. Highlights an 93% Physical, and 7% Hybrid job distribution, with an average salary of $49,148 per year, or $23.6 per hour.
Customer Service Representative

Customer Service Representative

Corporate Transportation Group

Glen Allen, VA • On-site

$17 - $20/hr

Full-time

Posted 6 days ago

Job description

About MediDrive

MediDrive is a rapidly growing NEMT (Non-Emergency Medical Transportation) startup focused on providing a better experience for members who depend on transportation to access healthcare. Our Richmond, VA contact center is central to that mission, and we’re assembling a team of compassionate, detail-oriented Customer Service Representatives who want to make a meaningful difference every day.

THIS POSITION WORKS ON-SITE AT OUR GLEN ALLEN LOCATION (IN INNSBROOK)

AVAILABLE SHIFTS:
09:00 AM – 5:00 PM
10:30 AM – 6:30 PM
12:30 PM – 8:30 PM

Position Summary

The Customer Service Representative (CSR) handles inbound and outbound calls to schedule rides, verify eligibility, resolve transportation issues, and assist members with empathy and accuracy. This role is highly service-focused, requires strong attention to detail, and is vital to ensuring members reach their medical appointments safely and on time. We are seeking reliable team players who communicate effectively, excel in a fast-paced environment, and are eager to help build a new contact center from the ground up.

Essential Responsibilities

Member Support & Ride Scheduling

  • Answer inbound calls and assist members with scheduling, updating, or canceling transportation.
  • Make outbound calls to confirm trips, provide updates, or follow up on issues.
  • Use internal systems to verify eligibility, benefits, and required trip information.
  • Provide clear communication regarding pickup times, provider information, and ride expectations.

Issue Resolution

  • Handle concerns related to late drivers, missed pickups, or other transportation challenges.
  • Escalate urgent or complex situations to supervisors or Tier 2 support.
  • Document all interactions clearly and accurately in the CRM system.

Accuracy & Compliance

  • Follow all state Medicaid, HIPAA, and transportation compliance requirements.
  • Ensure complete and precise documentation for each call.
  • Adhere to scripting, system workflows, and quality assurance guidelines.

Performance & Teamwork

  • Meet or surpass KPIs such as quality, AHT, adherence, attendance, and accuracy. Participate in training, coaching, and team huddles.
  • Collaborate with supervisors, dispatch, QA, and training teams to improve member experience.

Qualifications

Required

  • 1+ year of experience in a call center, customer service, healthcare, transportation, or similar role.
  • Strong communication skills and ability to remain calm under pressure.
  • Comfort navigating multiple computer systems and documenting quickly.
  • Detail-oriented with strong problem-solving ability.
  • Reliable attendance and punctuality.
  • Must be on-site full-time in Richmond, VA.
  • Contact center hours include weekdays, weekends, and some holidays.

Preferred

  • Experience in NEMT, Medicaid, healthcare call centers, or insurance environments.
  • Bilingual (English/Spanish).

Skills and Competencies

  • Customer-first mentality
  • Strong verbal communication
  • Multitasking and time management
  • Accuracy and attention to detail
  • Ability to follow processes and adapt in a startup environment
  • Team-oriented mindset